Loztblaz

@HermanMiller It's helpful knowing that the information was received. Thanks for that update.

@anglorithm We are actively working with you to coordinate this warranty service. We received your further materials that we requested this morning, and we appreciate your patience as we process this warranty claim.

@HermanMiller I've been trying to get warranty service for TWO MONTHS. The dealers in the area ignored my messages, and email support is dragging their feet and ignoring my messages. I bought HM because you had a "good warranty". ref: 00DA0L9e8._5005d1yCoxP

@HermanMiller Great, the person who didn't get back to me until pestered is going to get back to me maybe. Your warranty is a joke now. Local dealers don't reply. When I don't get a reply again, what's next?

@anglorithm We're sorry for any frustration you are experiencing. We see that we are working to process your warranty request, and you were instructed on 3/18 that our warranty team will be contacting you within 1 business week. We appreciate your patience as we process this request.

@applehat Oh hey, I made that, hope it works well for you! I wasn't a fan of the small parts thing either, but I couldn't find a compromise that didn't involve screwing directly into plastic. Link if anyone's interested: thingiverse.com/thing:3502320