Crypto.com Customer Support

@hidden_leaf420_ Hello there. Please advise the account holder to reach out to us via live chat or send us a DM at @cryptocomcs. We will gladly look into the transaction they wish to initiate and advise them accordingly.

@cryptocom Can you please help im trying to help my 76 year old co worker sell his btc for usd so he can cash out but this scam of an app makes it impossible. Can someone help!?

Did you get it right?

@MrTracks88 Hello there. Please send us a DM at @cryptocomcs or reach out to us via live chat. We would be happy to look into the login difficulties you've encountered and offer assistance. Thank you!

@cryptocom im having the most difficult time signing in. I got a new number but when I try to change it, it says that the number is already registered. And when I try the email way it leads me back to a sms code for which I dont have the number on my account. #help

@Screechweasel1 Hello there! We welcome you to contact us via web chat or DM us at @cryptocomcs. Our team will gladly take a look at the login difficulties you have experienced and advise accordingly. Thank you.

@cryptocom Cant access my crypto.com account again!! Contact me

Ready to stack your rewards? The Crypto.com Deposit Bonus is HERE! 💰 Get up to 2% bonus on eligible deposits. 🔥 Level Up & Prime members unlock greater rewards. 🎁 PLUS a chance to win a total of 5% bonus! The campaign only lasts for 2 weeks—don't wait. Tap the link in bio to start depositing! 📲 crypto.onelink.me/J9Lg/6otgqk1t 📅 9 Mar - 23 Mar *Promotion availability varies by jurisdictions.

@Flobins_world Hello Tobin. We will gladly look into your balance inquiry as well as address any other inquiries you may have and advise accordingly. To do so, please reach out to us via DM at @cryptocomcs.

@cryptocomcs I am posting here hoping you guys will do the right thing. I have been getting the run-around from your “support” people for almost a month. You are holding over 5k of my crypto. It should have been unlocked 2/27. I never agreed to the new T&Cs to stake it after 1/2

@stamenic_media Hello there. We welcome you to send us a DM at @cryptocomcs about the login difficulties you are facing on the app. Our team will gladly look into the matter as well as address any other inquiries you may have and advise accordingly.

@cryptocomcs @cryptocom I'm locked out of my account because I'm not receiving SMS verification codes. Your support chat is sending me in circles — it asks me to log in to verify, but I can't log in without the SMS code. I need a specialist to reset my 2FA manually. Please help.

Following the launch of Crypto.com Custody Trust Company, all U.S. and Canadian customer digital assets are being transferred to our trust company for custody. This is all within the Crypto.com family of companies, and all impacted users will continue to have full access to their accounts and funds leading up to, during and following the transition.

@phaus Hello there. We will be glad to take a look at the performance difficulties you are encountering. Please feel free to contact us via web chat or send us a DM at @cryptocomcs, so we can advise you accordingly. Thank you.

@cryptocom your app is broken on my phone. Continuously crashing when trying to open it.

@OliSolli Hello there. We will be happy to take an additional look into your account-related inquiry and advise you accordingly. For this purpose, please DM us at @cryptocomcs. Thank you.

@cryptocom Your chat support is an absolute disaster! For two days now, I've been kept on hold by their staff, given empty promises, or asked exclusively for personal information that has nothing to do with my problem. They haven't offered the slightest solution, let alone any actual help.

@InveStarBD Hello there! We can see that you have already reached out to us via DM at @cryptocomcs. Rest assured, you will be assisted accordingly. Thank you!

“Good morning, sir. Your portfolio is up, so I’ve sent your resignation letter to McDonald’s as instructed.”

@supremodecosta Hello there. Our team will gladly take a look at the verification difficulties you are experiencing and advise you accordingly. To do so, please contact us via web chat or DM us at @cryptocomcs. Thank you!

@cryptocomcs I don’t know what to press in the application chat because it’s just fixed there. There are no other buttons to press except KYC.

Crypto.com is partnering with KG Inicis, the largest Payment Gateway and Value Added Network provider in South Korea, to enable digital asset payments for foreign travellers via Crypto.com Pay. Read more here: crypto.com/en/company-new…

@JHL5133 Hello there! Please reach out to us via live chat or DM us at @cryptocomcs. We will gladly take a look at the difficulties you are experiencing when trying to upgrade your Crypto.com Card and offer assistance.

@cryptocom Why is this taking so long? When will my issue finally be resolved? I am unable to upgrade my card service—whether I try for a $5,000 or a $50,000 limit, neither works.

📢The Level Up Sprint is live Sign up or upgrade to an annual Level Up Plus plan (or higher), and trade/deposit $500+ of crypto to join 💪 🏆 Top 300 traders win a 1% $CRO rebate (up to $500) 📅 Now – Jun 17 Subject to jurisdictional limitations. Details + T&Cs 👇 crypto.onelink.me/J9Lg/i1wndx4j

@The_scalar_waze Hello there! Our team will gladly take a look at the matter at hand and advise accordingly. To do so, please ask the account holder to contact us via live chat or DM us at @cryptocomcs. Thank you.

@cryptocom @cryptocomcs Explain how you can’t recover my father’s stolen 98,800 XRP when I have proof of app failure the F2A issue you face in 2023 is still not fixed. Proof… how is a transaction in 1996 remotely possible without your app having security vulnerability?

@CryptoBOSS___ Hello there! Our team would like to have a look at the 2FA difficulties you have experienced on our platform and advise accordingly. For this purpose, please contact us via live chat or DM us at @cryptocomcs. Thank you!

What’s wrong with @cryptocom why my 2FA not working on the app on the nft … why @kris making everything hard ???? App become absolute mess I can’t find regular things have to search 20 mins ….

@supremodecosta Hello there! We welcome you to contact us via web chat or DM us at @cryptocomcs. Our team will gladly take a look at the registration difficulties you have experienced and advise accordingly. Thank you.

@cryptocom am a foreigner in South Korea and I cannot use my driver’s license for KYC. All the details I provide, like the date of issue and the expiration date on the ID, are correct, but it still shows ‘failed’. Please help me with this issue.

@4_lithium Hello there. We welcome you to contact us via DM at @cryptocomcs so we can take an additional look at the withdrawal difficulties you have experienced and advise accordingly. Thank you!

@cryptocom @cryptocom I've been unable to withdraw my funds for 2+ days. Tried 6 different wallets including internal Crypto.com transfers — all failed. Support keeps saying 'no restrictions' but can't explain why. Formal complaint email sent. Please escalate. #cryptocom

⚡ SOL Flash Rewards ⚡ Allocate up to 60 SOL and don’t miss your chance to get high rewards 😱 💸 10% p.a. 🗓️ 14-day lockup ⚡ Limited to the first 5800 SOL worth of allocations ⏳ 19 March to 2 April 2026 Click here to learn more 👉 crypto.onelink.me/ADTi/h85zzcsq

@cobdaniel Hello Daniel. Feel free to contact us via DM at @cryptocomcs so we can take a further look into the withdrawal difficulty you have experienced and advise you accordingly. Thank you!

@cryptocom support is the worst and trying to withdrawal you funds is a nightmare, starting to believe its a scam. Think twice before using them for crypto! #crypto #scam

@JohnPikle Hello there. We welcome you to contact us via web chat or DM us at @cryptocomcs. Our team will gladly take a look and advise on your account-related inquiry. Thank you!

@cryptocom I need my account back 🙏

@IAMHIM_1_WITHIN Hello there. We welcome you to reach out to us via DM at @cryptocomcs or web chat about the login difficulties you are facing. Our team will gladly look into this for you and advise accordingly.

@cryptocom How if I can’t sign in

@ckaminsk Hello there. Our team will gladly take a look at your Crypto.com Visa Card-related inquiry and advise accordingly. To do so, please contact us via live chat or DM us at @cryptocomcs. Thank you!

@cryptocom two days ago I Deposited $20 USD and [Pay Card] full-balance, TWICE. Both times the App threw an error! Now my USD balance has lost $17.98 but there’s no sign of those transactions while card balance remains…

@Omarmohamed3m Hello, Omar. We welcome you to DM us at @cryptocomcs. We will gladly take a look and advise at your crypto transaction-related inquiry. Thank you!

@cryptocom @cryptocom I trusted your platform with my crypto, but now my 101 ORAI transfer is stuck and my funds are missing. Support hasn’t provided any solution. Please investigate and help recover my ORAI.

Going up or down?

@Jthauther23 Hello Joseph. Please feel free to contact us via DM at @cryptocomcs or via live chat. Our team will be glad to look into your Staking inquiry and advise accordingly on the matter at hand. Thank you!

@cryptocom what's the status of the flare staking??Mine has been in the activating stage since February 27th its just stuck and can't touch my own money and this is why I really don't like staking because I've had nothing but issues time and time again