Crypto.com Customer Support

@DavidB73828 Hello David! We welcome you to contact us via DM at @cryptocom. We will gladly take a look at the login difficulties you are facing and advise accordingly. Thank you!

@cryptocomcs I am locked out of my app and cannot log in. I tried everything possible. Since I can't login, I can't speak to a specialist and the bot is useless. Your DMs are closed, could you please open them or contact me so I can share my details securely?

@kaanfxxx @cryptocom Hello there. Please reach out to us via DM at @cryptocom so we can further advise regarding your card-related difficulties. Thank you.

@cryptocomcs I have been trying to resolve a card issue via in-app chat with no response. My card is being declined and I cannot access my funds as card won’t unfreeze. Please assist @cryptocom

@CajunNick Hello Kyle. We will be glad to further look into your inquiry regarding your Crypto.com Card and advise accordingly. We invite you to get in touch with us via DM at @cryptocom. Thank you.

@cryptocomcs I have been trying to resolve a card issue via in-app chat for days with no response. My card is being declined and I cannot access my funds. Please assist.

@BGSEastTx @Rickbender215 Our support team would gladly take an additional look into your inquiry, as well as any additional concerns you may have. Please reach out back to us via web chat, so we can advise. Thank you.

@Rickbender215 @cryptocomcs Did you chat with support

@cryptocomcs I've been locked out of my account for 9 days. Your specialists haven't helped for 9 days. What kind of customer support is this?

@ZA500000 Hello there. We can see that you have already reached out via DM at @cryptocom. Please refer back to it, so we can advise you further on your account related inquiry.

@inasebike @cryptocom Hello, Nina! We invite you to contact us via DM at @cryptocom so we can investigate the account-related inquiry and assist further. Thank you!

@cryptocomcs @cryptocom My account has been locked for over a week ! Support isn’t responding to my email and my message thought the chat. Someone can help me ?!!!!!

@EricaMitaniii Hello, Erica! Please contact us via DM at @cryptocom so we can take a look at the withdrawal difficulty you mentioned and advise accordingly. Thank you!

@cryptocomcs my aunt has not been able to make a withdraw from crypto.com wallet.. her wuthdraw button has been dimmed for over a month and two weeks. @cryptocomcs do something about it

@KorrineTara01 @AndreCreutz Hello Korrine. We welcome you to contact us via web chat or DM us at @cryptocom. Our team will be happy to look into your account-related inquiry and advise accordingly. Thank you.

@AndreCreutz @cryptocomcs @cryptocomcs I opened an account last week for the sole purpose of moving my crypto from a Ledger Wallet to my Trust Wallet. The set up was fine. Verification process fine. Transfer from Ledger Wallet all fine. As soon as I went to withdrawal to my Trust Wallet… Locked Account!

@cryptocomcs I really need my login back. My account was locked by an agent after my card got retained by an ATM — I never requested a lock. A 4-hour chat closed overnight with no fix (Chat ID: 478fbc02-72cc-4e55-b521-a17dd0d2e52b). Happy to complete ID verification. Please DM me

@AndreCreutz Hello Andre. We can see you already have a DM with us at @cryptocom. Please get back to the active conversation with us, so we can advise further on your login inquiry.

@binknsu If you have any further questions, please do not hesitate to let us know as we remain available.

@cryptocomcs need help with a manual unlock for the Crypto.com App...can someone please help

@binknsu Hello there. We would gladly take a look at the login difficulties you have been experiencing on our platform. For this purpose, please contact us via web chat or via DM at @cryptocom so that we can advise you accordingly. Thank you.

@CronosVoyager @Mirliflorex @cryptocom Hello there. We welcome you to contact us via DM at @cryptocom or via live chat. Our team will be happy to look into your CDC related enquiry. Thank you!

@Mirliflorex @cryptocom @cryptocomcs You can still get the ruby in a debit card or credit card?

As bear as this market is right now, I can always guarantee my lock $CRO with my credit card is earning 5% $BTC on every purchase. This is one of the best things @cryptocom has done in the last year I will say. Congratulations on 10 years. #crofam

@HAN1109 Hello Hans. We welcome you to contact us via live chat. Our team will gladly take a look into the account-related difficulties you are facing and advise accordingly. Thank you!

@cryptocomcs @CryptocomCS I need urgent help with a missing 3.90665 ETH deposit. I cannot send you a DM due to restrictions. Please send me a DM directly so I can securely share my account details.

The transfer of all U.S. and Canadian customer digital assets to Crypto.com Custody Trust Company is now complete.

@SunitaR50633582 Hello there. We will gladly look into the login difficulties you are facing and advise accordingly. For this purpose, please reach out to us via DM at @cryptocom.

@cryptocomcs I need help with my account it locked itself and is telling me to do a manual unlock but I can't get through to support on the app.

@Mirliflorex Hello Coiffe. Our team will be glad to look into the difficulties you are facing with Virtual Crypto.com Cards and advise accordingly. For this purpose, please reach out to us via DM at @cryptocom.

@cryptocomcs do you think that’s normal that my online card is on pending for 2 weeks now. i contact the support multiple time and they just shut the conv out without helping me ???? Terrible support, thats a shame. Can you help me get my credit card ??

@medinaor03 Hello Orlando. We would like to invite you to contact us via DM at @cryptocom so we can advise you regarding any performance difficulties you are experiencing with the app and the chat. Thank you.

@cryptocomcs ​@CryptocomCS Hola. Estoy atrapado en un bucle en la app y el chat no funciona. ¿Me pueden abrir los mensajes privados para darles mis datos? Gracias.

@SalVonLotj Hello Salvatore. Please feel free to reach out to us via DM at @cryptocom so we can advise you regarding your login difficulties. Thank you.

Hi @cryptocomcs, urgent help needed. Account locked for 2 days after changing my phone & device. I can't log in because OTP SMS are not arriving. I've been waiting for a specialist in chat for over an hour with no reply. Please check my case and help me restore access

@JamieEveritt23 @gabigab23556227 Hello there. We invite you to contact us via live chat or DM at @cryptocom. We will gladly look into the difficulties you are facing with your document submissions, and advise you accordingly. Thank you.

@gabigab23556227 @cryptocomcs Been on with them since midday trying different things but nothing has worked. Even sent my address proof via the chat, got an email saying verified but still getting the same form to fill in when I try and open my exchange app. Did you have any luck?

@cryptocomcs trying to complete the Great Britain due diligence assessment on the crypto.comExchange. The last thing it asks for is a document to verify address but there is no button or option to upload it. Have tried on app and desktop. How do I upload proof of my address?

@ricciospacca @kris Hello there. We invite you to contact us via live chat or DM at @cryptocom. We will gladly look into the difficulties you are facing on our platform, and advise you accordingly. Thank you.

@cryptocomcs @Kris Closing my account over an app camera flash bug is pure incompetence. But withholding my funds and refusing to reply is illegal. You can choose your clients, but you CANNOT keep my money. Check Chat ID 712f4fb0-cb5c-4ec9-97c1-354b54e0a64b and return my funds!

@JamieEveritt23 Hello Jamie. We can see that you have already contacted us via DM at @cryptocom regarding your inquiry. Please continue with your conversation there, so our team can advise you accordingly. Thank you.