EcomBro

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EcomBro

EcomBro

@helpdeckco

Customer support systems for scaling ecom brands. Emails, disputes & DMs handled properly. https://t.co/lDXGxQTC1I Free 5-day trial ↓

Book A Call → 参加日 Ekim 2025
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EcomBro
EcomBro@helpdeckco·
@Lucaecom Hey Curious is customer service something you’ve delegated yet or still doing yourself?
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LUCAECOM | 100mio+$ eCom Rev
Completely new brands taking off to 30K days within a week always hit different, we have done this quite often but still the best feeling. A systemised process will always pay off - repeat the stuff that works over and over again
LUCAECOM | 100mio+$ eCom Rev tweet media
LUCAECOM | 100mio+$ eCom Rev@Lucaecom

After 8 years in eCommerce, 2025 was probably the most eye-opening year for us — and also our biggest year ever in terms of volume. Here are our 11 biggest learnings: 1. We finally transitioned to a full U.S. focus → significantly higher scale. 2. We shifted toward an older audience → emotional storytelling and angles perform much better → higher scale. 3. We managed to lower our break-even ROAS by offering high perceived-value products with low COGS, combined with strong customer retention. In my opinion, this is the most important point: with a low BE ROAS, you can penetrate many more marketing channels. 4. We are now able to “create” winners through brand storytelling instead of trying to find them via mass testing. 5. Emotional storytelling advertorials perform far better than pure product advertorials. 6. A large percentage of our ad spend now goes to platforms we hadn’t even heard of two years ago. 7. If you use AI correctly, you no longer need to test products — you test new angles and creatives for existing products. 8. Approval rates make a huge difference in the U.S. 9. It’s crazy not to use U.S. banking and cashback options. Even if your main company is non-U.S., set up a U.S. entity to pay for marketing expenses and get up to 2.4% cashback. 10. U.S. customers are far more relaxed than customers elsewhere. 11. The lowest amount of revenue required to generate the highest absolute profit is the true sweet spot. (Read this one a few times.)

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EcomBro
EcomBro@helpdeckco·
@mauliere83 Did customer service ever becomes a bottleneck for you?
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Mauliere
Mauliere@mauliere83·
Surf Scaling activé 🌊🏄‍♂️ ROAS > 3,5 On envoie la sauce, objectif 10k sur ce shop d’ici peu 👨‍🍳
Mauliere tweet media
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Andreas Janesch
Andreas Janesch@JaneschAndreas·
New arrivals email campaigns are outperforming for this brand. 🔥
Andreas Janesch tweet media
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EcomBro
EcomBro@helpdeckco·
@willduncn Hey did customer service ever become time consuming for you?
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Will
Will@willduncn·
Road to 1M with ecom - Day 43 had the most buns day today. stayed up all night trying to make this dumbahh ad for a new angle which took so long (i was lowkey distracted). stayed up till like 3:30 working on that, then had to get up at 6:30, literally 3 hours later, so i could finish it before my flight lol. then on the flight i sat next to this couple with their baby, and the baby deadass kept hitting me for no reason 😭 was on that flight all day, now i just ate some pho and working on a new ad then gonna head to sleep. this stores comeback is gonna be insane i already know
Will tweet media
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Harry
Harry@harryecommerce·
Dinner views don’t get much better than this… 😍
Harry tweet mediaHarry tweet media
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EcomBro
EcomBro@helpdeckco·
@varunoshi Hey, Curious if customer service is something you've delegated yet or still doing yourself?
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varun
varun@varunoshi·
Day 13 Still hitting the same roadblock It’s going to come down to creative i was thinking about listicles, advertorial etc but it’s just the creative. Launched new creatives today with intent which are finally performing like i need. Know what i gotta do gotta cooook bru
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EcomBro
EcomBro@helpdeckco·
@mauliere83 Did customer service ever become a bottleneck for you?
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Mauliere
Mauliere@mauliere83·
Dinguerie…. Toujours le shop ou on n’a plus aucun accès au BM, il rapporte entre 100 et 300€ de bénéfices quotidien. On a dupliqué ce shop sur un autre BM et on est en train de le scale proprement, je vous partage ça dans 5min🥶
Mauliere tweet media
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EcomBro
EcomBro@helpdeckco·
@360mails Quick question if you don't mind Do you prefer Ai for customer service or real people?
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Ankit
Ankit@360mails·
We're making $1M/m+ for this dropshipping store with Email & SMS Marketing, after just 2 months of working together. Here are some of the strategies we used to go from 5% attribution to 26% - while maintaining a higher AOV compared to Paid Ads. 1. Emails based on Sub Demographic -> This store has 3 main demographics, with each demographic having different desires and such. One good thing is that there are different landing pages for Different Demographics. So we basically created separate Sign-up forms for different product pages for different demographics. Then we updated the tags for each profile based on the sign-up. Different Demographic? Separate Value Prop and Messaging. The overall CVR shot up an extra 60%, increasing the overall RPR. 2. Product Drops -> Created a separate funnel for launching new products with Email & SMS, with the first few days generating over 54k with just Klaviyo Given that the average CAC was $1 [ Email & SMS combined ], the profits were much higher than paid ads. 3. Test-based reporting -> We didn't test CTA colors or Emojis on the subject line. The goal was simple: test what can be applied on the front end. So Offers, Bundles, Messaging based on avatars. Something winning? Good, replicate that. Tests were separate based on demographic, product category, and offer. That's all.
Ankit tweet media
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EcomBro
EcomBro@helpdeckco·
@faisalziaanwer Hey, Curious is customer service something you’ve delegated yet or still doing yourself?
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Faisal.z.anwer
Faisal.z.anwer@faisalziaanwer·
Niche: Perfumes Revenue: ₹5.85 Crore Onboarded in August
Faisal.z.anwer tweet media
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EcomBro
EcomBro@helpdeckco·
@nkecom Hey, Curious is customer service something you’ve delegated yet or still doing yourself?
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Nabeal Khan
Nabeal Khan@nkecom·
Ecom is so dead. Our new brand only did $10k first month. - $10k rev - $3k MRR - $0 profit Would have made more money if I went to a strip club & picked up a dollar from the floor. EVERYTHING IS AI TOO. - AI product research - AI product pics - AI positioning - AI offer building - AI design - AI static ads - AI copywriting. These robots are going be the death of ecom man. Might as well quit now.
Nabeal Khan tweet media
Nabeal Khan@nkecom

New brand has started beautifully. Not touched budget once all month, just letting all the ads optimize. We’re accumulating data & building a solid baseline. Never seen an ATC rate this high in my life - that’s how we know we’re onto a winner. Btw, the big drop-off at checkout is what happens when you run LEGIT, non-shady subscriptions. 9-FIGURE BRAND LOADING.

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EcomBro
EcomBro@helpdeckco·
@EvanYadegari Hey, Curious is customer service something you’ve delegated yet or still doing yourself?
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Evan Yadegari
Evan Yadegari@EvanYadegari·
Just hit my first $1,000 day
Evan Yadegari tweet media
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EcomBro
EcomBro@helpdeckco·
@ashecomm Hey, Curious is customer service something you’ve delegated yet or still doing yourself?
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ASH | 8 figures ecom
ASH | 8 figures ecom@ashecomm·
90% des boutiques en ligne ferment dans les 12 premiers mois. À cause de 5 systèmes que personne n'installe avant de se lancer. Voici lesquels (et comment les mettre en place) ↓
ASH | 8 figures ecom tweet media
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EcomBro
EcomBro@helpdeckco·
@Ecom_Matteo Do you prefer Ai for the customer support?
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Ecom Matteo
Ecom Matteo@Ecom_Matteo·
Results for my brand have dipped a lot since recent weeks. Why? - Angles that were working died out - Wrong campaign setup - Way too low creative output - No manual research Implementing it all now, and results are immediately reflecting.
Ecom Matteo tweet media
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EcomBro
EcomBro@helpdeckco·
@Elrororo0 Hey, Curious is customer service something you’ve delegated yet or still doing yourself?
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Roro E-com🚀
Roro E-com🚀@Elrororo0·
JAIME TROP CE QU’IL SE PASSE 🚀. Encore un nouveau record et 3 946€ les 7 derniers jours. Février commence en beauté et j’espère toucher les 1k day pour la nouvelle semaine 🫡. Let’s go pour arracher le sol les gars
Roro E-com🚀 tweet media
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EcomBro
EcomBro@helpdeckco·
@Lucaecom Do you manage customer support yourself or have someone helping you?
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LUCAECOM | 100mio+$ eCom Rev
After 8 years in eCommerce, 2025 was probably the most eye-opening year for us — and also our biggest year ever in terms of volume. Here are our 11 biggest learnings: 1. We finally transitioned to a full U.S. focus → significantly higher scale. 2. We shifted toward an older audience → emotional storytelling and angles perform much better → higher scale. 3. We managed to lower our break-even ROAS by offering high perceived-value products with low COGS, combined with strong customer retention. In my opinion, this is the most important point: with a low BE ROAS, you can penetrate many more marketing channels. 4. We are now able to “create” winners through brand storytelling instead of trying to find them via mass testing. 5. Emotional storytelling advertorials perform far better than pure product advertorials. 6. A large percentage of our ad spend now goes to platforms we hadn’t even heard of two years ago. 7. If you use AI correctly, you no longer need to test products — you test new angles and creatives for existing products. 8. Approval rates make a huge difference in the U.S. 9. It’s crazy not to use U.S. banking and cashback options. Even if your main company is non-U.S., set up a U.S. entity to pay for marketing expenses and get up to 2.4% cashback. 10. U.S. customers are far more relaxed than customers elsewhere. 11. The lowest amount of revenue required to generate the highest absolute profit is the true sweet spot. (Read this one a few times.)
LUCAECOM | 100mio+$ eCom Rev tweet media
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EcomBro
EcomBro@helpdeckco·
@milyoneroluyoz Hey... notice you are running a Shopify store. How do you manage emails and refunds right now?
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Milyoner Oluyoruz
Milyoner Oluyoruz@milyoneroluyoz·
Etsy mi Amazon mu yoksa Shopify mı diye soran varsa gel noktayı koyalım. Sen o platformlarda kiracısın kiracı. Yarın Amazon kuralı değiştirdi suspend yedin bunu yaşayan tonlarca insan yok mu? Etsy bir güncelleme attı listinglerin görünmez oldu. Ne yapacaksın? Hiçbir şey çünkü ev senin değil. Shopifyda marka senin, müşteri datası senin, fiyatlandırma senin. Kimse gelip komisyon oranını yüzde otuzlara çekemiyor kimse seni bir gecede susturamıyor. Biz burada veri topluyoruz email listesi kuruyoruz SMS otomasyonu çalıştırıyoruz. Amazonda müşterinin mail adresini bile göremiyorsun farkında mısın? Sana para kazandıran müşteriyi tanımıyorsun bile. Platformlarda satış yapmak başkasının tarlasında ekin ekmek gibi. Hasat zamanı gelince tarla sahibi isterse seni kovuyor. Shopifyda tarla senin, tohum senin, su senin. Ölçekleme dediğin olay ancak böyle yapılır. Kendi altyapın olmadan büyümek hayal. Gerisi bahane gerisi kendini kandırma seansı. Shopift evet yapması daha zor ama karşılığı da ona göre E-Ticaret yapmak isteyen kendi markasını ölçeklemeyi öğrenmeli.
Milyoner Oluyoruz tweet media
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EcomBro
EcomBro@helpdeckco·
@AlexeiScales Hy.. how do you manage emails and refunds at this stage?
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