Hi @PLDT_Cares I need help. I have reported this multiple times. Our connection is sooooooo SLOW. I have done basic troubleshooting steps already. please assist
I HAVE VERY LITTLE TO NO CONNECTION. I KEEP REPORTING THIS BUT YOU KEEP ON CLOSING MY TICKET NUMBER EVEN IF ITS NOT RESOLVED YET. I NEED A TECHNICIAN @PLDT_Cares@pldt@PLDTHome
@masterminsuga Hi, @masterminsuga. Thank you for reaching out to PLDT. For proper handling, and to further check the account, kindly provide us with your account details via direct message. Thank you.
@PLDT_Cares Please. If you just check, you'll see that I have a pending ticket. I was told that the technician will around after 3 days. BUT THERE WAS NONE. My ticket number is 56082610.
@masterminsuga Please do and provide the following for our reference :
- Check cables if no damage or bent cables.
- Conduct a power cycle in your modem.
Thank you.