Grab Philippines

@dmagdalene Hi. Sorry to hear about this. For us to assist you further, please send us a report here: help.grab.com/passenger/en-p…. Updates on your report will be provided to you via your email as soon as we have reviewed your report. Thank you.

@grabph The email was sent to the person I sent the gift to. She said there were no notification where your supposed gift will be sent to. Here’s the app screenshot. 😭

@GrabSG @GrabPH @Grab been nearly a MONTH & support ticket #CAS-100050589975 filed Feb 18 remains UNRESOLVED. I’m customer in the Phil still waiting for refund. It’s unacceptable customer service. I’m escalating this publicly until you take action. Resolve this ASAP #GrabPH

Please be assured that your concern has been officially logged in our system and is currently being reviewed by the relevant department. No worries, we will also submit a formal follow-up on your behalf to ensure this remains a priority. We appreciate your patience, and we will keep you updated as soon as there is further information from the investigating team.

@grabph It’s been one more week, still no response from your team!

@grabph two false transactions was made on my saved card 3 weeks back, I have raised report then but still got no reply back. Please look into this. What sort of customer service is this?

We certainly understand how it might seem a bit unusual to have your order split. This typically happens when our system optimizes your order for the fastest possible delivery. In many cases, if a single store branch doesn't have the full quantity of 10 tablets in stock, the system will automatically source the remaining items from a nearby branch ("GM-986" and "GM-242") to ensure you get your complete order without delay. This "split" is our way of making sure you don't have to wait for a restock at just one location. Rest assured, both of your delivery partners are on their way to you. We appreciate your patience and for seeing the lighter side of our logistics!

Di ko gets bakit pinaghiwalay yung order ko sa dalawang rider? Hahahahahahaha ang funny nung sa saridon 7 sa isa 3 sa isa??? @grabph

Hello Jerico! We are sorry for any inconvenience this has caused you. To help us investigate this further, please send us a message via our official social media pages with the details of the report you have already submitted. Providing these details will allow our team to locate your case quickly and provide you with the most accurate information regarding your concern. We appreciate your patience and look forward to resolving this for you soon!

@grabph nag send ako ng report, bakit hindi ninyo sinasagot ng maayos? Bakit iba iba sinasabi nyo?

We are sorry if this case has not been resolved until now, and we want to assure you that we are doing our best to settle this as quickly as possible. According to our relevant department, to successfully redeem your GrabGift, please ensure that you are logged in to the specific Grab account registered with the email address c****yc*******s18@gmail.com. Since the gift was issued directly to that account, it cannot be accessed or redeemed through any other profile. If you are already logged in to that account and still unable to see the gift, please let us know. Your patience and cooperation are highly appreciated!

@grabph I followed your instructions exactly. I checked my Grab app Messages → Notifications - NO GrabGift message. Nothing. You claim it was issued — but it is not in my app. I sent you an email that MAY get forgotten again. This has been going on since February 18.

@abbiedlcruz Hi! We’re so sorry to hear about this. You may assess the trip after the ride by giving a rating. The star rating system helps Grab keep a high standard of service and it also helps us keep track of passenger satisfaction and maintain high partner quality. Thank you.

Gusto kong bigyan ng 1 star ang grab driver... kaloka eh, sabi ko HUWAG DOORBELL, tumawag ba nmn na di daw nya makita un doorbell nmin. Kung di lang nakakaawa kasi matanda na. @grabph

@pusang_gala317 Hi there! If you need assistance, feel free to visit our Help Centre and explore the topics available to find what best fits your needs: help.grab.com/passenger/en-p…. Rest assured, we will address your concerns promptly 😊

@grabph how to report complaints?

Hi! We regret to learn that your Grab account got suspended. While we're unable to provide the exact reason, possible factors could be due to high cancellation, an offense against the driver, multiple accounts and misconduct upon using our application. If you haven't yet, please file an appeal here: grab.com/ph/appeal/pass…. You will be notified regarding the result of your appeal within 3-5 working days. Please be advised that only appeals submitted via this form will be considered.

My @grabph account was suddenly suspended without any clear reason. Completely unacceptable. This kind of treatment shows zero transparency and no respect for customers. I’ve lost all trust in this platform. I’ll be switching to JoyRide and inDrive. #worst #criminalcx

We sincerely apologize for the inconvenience. We have tapped our dedicated team about CAS-100050589975 regarding your GrabGift concern. We humbly ask to please reply to the team’s email with the screen recording so it can be attached to your case. Rest assured that we will provide an update once we have progressed on your report. Thank you

@grabph So where is the gift @grabph????

@xchoitabi Thanks for sharing this with us, @xchoitabi 🙏 We’ve shared this with our dedicated GrabFood team so they can look into it and assist you. Please keep an eye on your Grab-registered email for updates. Thank you!

@grabph Ticket #CAS-100053410947

Grab is not refunding my excess payment every time the merchants change what I order. Experienced this a couple of times already! I waited almost 2 months but still nothing @grabph

@xchoitabi We're very sorry about this. Please provide your ticket number (it should start with CAS-1000). You can also send us a DM here or a PM on our Facebook page at m.me/GrabPh. Thank you!

@grabph I already submitted a report and explained but your customer service doesn’t get it! I was deducted 640 instead of only 376! This is so frustrating

@jwwlskk Hello! Saver is currently limited, but we’ve got you covered. You can still book a Standard ride, or try Grab Group Ride to share the trip and save up to 20%!💚

@dmagdalene Do trust that you will be notified directly via the thread of your report for additional updates and advise on your report as soon as available. Thank you!

@grabph Thanks for finally responding. I’ll be monitoring my registered email for updates. I’m expecting a concrete resolution, not just another acknowledgment. Ticket #CAS-100050589975 has been open for 27 days. I trust Grab will close this with an actual refund, not another delay.

Hello! Grab allows batched orders where one delivery partner can take two orders at a time if their location is close to each other. Rest assured that we have strict limits in place, such as placing orders at the same time, to ensure the integrity of your order and the quality of your experience 🙏

@grabph when you pay for the standard delivery fee (not the saver), is it normal for grab delivery drivers to double book orders? 🤔

We hear you. We're doing our best to keep fares as stable as possible. Because gas prices are so high, some drivers have had to stay off the road to avoid losing money. When fewer cars are available, prices naturally adjust to help keep the service running—though we always stay within the official rates set by the LTFRB. We're working closely with them to find a balance that's fair for your wallet and the driver's livelihood. 💚

within 4 mins, @grabph fare prices shot up by a hundred lmfao this greedy mf

Hi! If your verification status is 'Pending' for more than 2 days, check your mailbox/junk or spam for updates as additional documents may be required. If no updates were sent, you may send a follow-up report here: help.grab.com/passenger/en-p… and a specialist will get in touch with you 💚

@grabph Good Day, Grab I am having some issue on activating my wallet. It's been almost 48 hours since I sent my application for activation, and not even a single email has been sent to me. I am trying to top-up to my friend's MLBB account in Singapore, but can't do that due to this.

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We apologize for the long wait; our dedicated team has been receiving numerous reports. Don't worry; I have already tapped the concerned department for an update on your report CAS-100053339445. Rest assured that we will provide an update once we have progressed on your report. Thank you

Hi @grabph . I've been trying to reach a live agent thru your app, messenger and here in X but to no avail. Kindly check your dms, I've been waiting for a response and follow up on a ticket but still no reply from your team.

@xchoitabi Please submit a report on the link provided and this will be investigated. Thank you

@grabph I already submitted a complaint but your chatbots are the one who replies to me

@gogogoboie We're truly sorry to read about this booking experience. To further investigate this, please submit a report here: help.grab.com/passenger/en-p…. A specialist will investigate and get in touch with you 💚

bakit suki ako ng missing orders sa grab? from different sellers. happened to me so many times! nakakainis na. nag grab ka nga para walang hassle tas mabwebwesit ka lang kasi kulang kulang nangyayari din ba sa inyo to? @grabph