Grab Philippines

@jimjim06 Rest assured that we will provide an update once we have progressed on your report. Thank you

@grabph I already submitted a case sa App niyo. Need to resolve this ASAP as you already charged my gcash account ng partial and now, sinasabi may unpaid parin ako

calling out @grabph about this incident. Happened yesterday, July 31st 2026. Nag add yung driver niyo ng toll fee eh nag transfer ako sakanya sa gcash ng 309 para sa toll fee Fyi @ltfrbph @LTFRB @LTFRB_Official @DOTrPH

We’re very sorry about your booking experience. The delivery time shown in the app is an estimate, and while we do our best to provide an accurate timeframe, unforeseen circumstances may cause delays. If there are changes to the estimated arrival time, we’ll update you through the app. To help us improve our services, you may rate and provide feedback for both the rider-partner and merchant within 72 hours after your order is completed. Thank you!

Ang sarap pala ng halo-halo na iniinom nalang kaysa kinukutsara. For inquiries, contact @grabph. They find ways to maximize profit and innovate how we consume our halo-halo. Taena talaga ang galing niyo. 🖕

We regret reading about this incident. Overcharging is a serious violation and we take reports about this seriously. For us to be able to investigate this matter further and take necessary actions, please submit a report via our help center here: help.grab.com/passenger/en-p… by clicking Login to get help. All updates on this will be sent directly via your registered email address or thread of your report. Thank you

Hi @GrabPH, why was I charged a ₱90 toll fee when my ride never used a toll road? This is alarming and needs to be investigated.

@webwiresPH We regret reading this. We would like to look into your maps concern further. Please share the case number of your report if available (e.g. CAS-XXX). Thank you!

@grabph (3/3) to proceed to the proper drop-off point, creating unnecessary inconvenience for passengers instead. Do better. Review these decisions properly before approving changes that affect thousands of users.

@pattyuytipsy So sorry for the trouble. Please PM us here on FB at m.me/GrabPh with your Grab-registered details so we can check this further. Thank you!

@grabph can you please do something with your chat system o kung sinuman mga tunatao dun…wala akong kalaban laban nanakawan ninyo ako ng almost 1k for an order that I cannot cancel may oras pa sana, pero napilitqn na akong ipamigay yun.

@andylau76374612 Hi Andy! We have responded to your private message. To further investigate your complaint, you may submit a report using the form here: help.grab.com/passenger/en-p… and a specialist will get in touch with you. Thank you

@grabph Your FB messenger is not working. Formal Complaint & Escalation about IHG Platinum Elite Fast-Track Still Active but Unusable + Unacceptable 10-Day Response Delay

Drive hands-free like a pro gamit ang Navie Talkie sa Grab app! Whether you need to report road incidents or ask about your route, pwede mo na itong gawin gamit ang iyong boses! 🎙️🗺️ Just click the microphone button sa right side ng map and use your voice! From reporting road closures 🛑 and incorrect routes 🛣️ to flagging one-way streets ⛔, simply speak into your mic to help improve GrabNav for everyone. Make sure GrabNav is set as your default map, check it out today, and navigate with ease! ✨

@LilMsMalditaMD Please make sure to answer the asked via our Facebook PM to be able to be forwarded to an agent.

@grabph No response on FB which led to me ranting here.

@grabph What is this??? The store is located in Quezon City pero ung nakapin, San Juan, La Union? Tapos ayaw macancel. Hindi macontact ung support. Tsk

@bboibigboy We regret reading about your unpleasant GrabFood booking experience. We kindly advise you to submit a report regarding this via our in-app help center so that our dedicated team can look into this and assist you accordingly. Thank you!

Ordered from @grabph pero pagdating..?? Handed to me by the rider like this.. nagkatapon-tapon daw dahil walang tape? Is this supposed to be acceptable? @grabph @McDo_PH Hassle😭☹️

We're so sorry for this booking experience 😔 If your driver asks you to cancel the booking, please know that you're not obligated to do so. Our service standards require our drivers to fulfill the bookings they accept. If they can't make it for a valid reason, they should inform you promptly and cancel the booking themselves. Rest assured that all cancellations are being reviewed, and they will face reprimands for canceling without any valid reason.

Bakit ang mga grab driver tumatawag para magpacancel lalo na yung may 5 star? @grabph

We’re sorry to hear about your unpleasant booking experience. Please submit a report through our in-app Help Centre under “My food arrived in poor condition” so we can review the matter further and assist you accordingly. You will be notified directly via your registered email address or thread of your report for updates within 24-72 hours. Thank you!

I'll think of it nalang na baka kuya driver is having a bad day. Pizza paba tawag ani???? 🙂 @grabph

We're so sorry for this booking experience 😔 Our main goal is to provide a clean, safe, and comfortable ride for everyone using Grab. If you think your driver's vehicle doesn't meet the standard, please rate the driver. Your feedback helps us improve and create a better experience for all Grab users 💚️

@grabph, 800++ fare, pero naka no. 1 ang aircon at halos walang aircon! Apakaganid niyo! 😡

We apologize for the inconvenience. We strongly encourage our driver-partners to have RFID installed in their vehicles to help provide a smoother experience. You may also help us improve our service by rating the driver and sharing your comments in the feedback section after the ride. Thank you 🙏

I’ve been booking Grab Standard (not Saver) and palagi na lang walang mga RFID ang natatapat sakin. I’d expect it with Saver pero not sa Standard. So frustrating to wait sa cash lane for almost an hour just because walang RFID. Yan na ba ang STANDARD niyo ngayon, @grabph?

We’re sorry to hear about this experience. The route suggested in the app is generally the fastest available option, but passengers may also choose their preferred route. If the driver did not follow your preferred route, you may leave a rating and feedback through the app within 72 hours after completing your ride. Your feedback will help us improve our driver-partner services.

@grabph bakit ba gustong-gusto ng mga Grab Car drivers niyo dumaan sa Skyway kahit na ayaw naman ng mga pasahero dumaan dun?

@cjoieeee So sorry for this booking experience 😔️ We receive a lot of booking requests during inclement weather. We appreciate your patience in the meantime and we hope you are able to book a ride soon 🙏️

wthelllyyyyyy 1hr na booking and no cars around???? @grabph

@labyasdfghjkl Hello! A small order fee applies to orders below ₱170 for this merchant. This helps cover the costs of preparing and delivery for smaller orders. To remove the fee, you may add at least ₱33 worth of items to your order.

@grabph yawa bakit may small order fee????

@icequeen_winter So sorry for this booking experience 😔️ We receive a lot of booking requests during inclement weather. We appreciate your patience in the meantime and we hope you were able to book a ride soon 🙏️

Hoy @grabph ayusin niyo nga napakaaga ang hirap na agad magbook ng car? Puntangina lang