Paperless Post Help

@marcilthompson @paperlesspost Hey Marci! We're here to help. Please DM us your account email and we can help from there!

@paperlesspost can't get my invites to go through! Been sending all afternoon! I have tried all the things you suggest and have emailed with no response. Please help!

@Trod61734031 @paperlesspost Hi there! We're so sorry for the trouble. Can you please DM us your account email address and we can resolve this right away! We're here to help!

@paperlesspost I paid $12 to send a simple e card. And it’s been stuck in “sending”. I refreshed, cleared cache, and submitted a contact form to you and emailed you but NO RESPONSE.

@Revkin @paperlesspost Thanks for flagging! Feel free to forward any phishing emails to security@paperlesspost.com, and then mark as spam/junk within your email account.

Dear @pp_support, there is a hacking email going around masquerading as a @paperlesspost Christmas invitation. The url when hovering over the "view the card" button was a giveaway but it was a close call (hopefully~!). #Hacking #phishing #CyberSecurity

[status] Monitoring: We have remedied the text issues, which are now sending to recipients, and will continue to monitor the site. stspg.io/nk1bxr6f8488?u…

[status] Identified: We have identified the cause of the text issues and will keep you posted once a solution has been implemented. Thank you for your patience. stspg.io/nk1bxr6f8488?u…

[status] Investigating: We are currently experiencing an issue that is preventing SMS messages from being delivered. We are investigating the issue and will resend any affected messages once the issue has been resolved. stspg.io/nk1bxr6f8488?u…

[status] Resolved: Thank you for your patience! Amazon Web Services (AWS) have stabilized, and Paperless Post sign in, saving, sending, and loading are working as expected. stspg.io/klx0x7vznj71?u…

[status] Monitoring: Now that Amazon Web Services (AWS) have stabilized, the issues affecting sending, saving, and loading on our site have been resolved. All systems are now operating normally, and we will continue to monitor. If you… stspg.io/klx0x7vznj71?u…

[status] Identified: We are experiencing intermittent site outages due to an upstream vendor issue. More upstream information is visible on the AWS status page here: health.aws.amazon.com/health/status Our apologies for the inconvenience. We wi… stspg.io/klx0x7vznj71?u…

@Destineeee15342 Hi there! So sorry to hear about this, could you please DM us your account email address, we would be happy to take a look and get this resolved~

@pp_support my text invites are stuck on Sending…. How do I fix this?

@sachpatro97 Hey @sachpatro97, thanks for reaching out. If you DM us, we can help you resolve any issues you may have. We look forward to hearing from you!

@pp_support co-hosts should have equal control as an event’s primary host - or at least have that option. Really frustrating I can’t make edits myself to an event that I’m co-hosting with my fiance!

[status] Resolved: We have rolled back the change that was affecting Flyer saving on mobile, and the issue is now resolved. stspg.io/jmglw4258tgw?u…

[status] Investigating: Attempts to save changes to Flyers on our app & mobile web may fail. We are currently investigating this issue to find a fix. In the meantime, we recommend accessing your Flyer from our desktop site. stspg.io/jmglw4258tgw?u…

@nategilmore @paperlesspost Hi Nate — Paperless Post isn't able to access your contacts, or any other aspects of your Google account, without your prior permission. You can revoke this permission at any time via myaccount.google.com/connections

Dear @paperlesspost . Why did you just change your Google login access to download my entire Google Contacts? No opt out!!! Massive Privacy and security issue by your product team. You steal my contacts, just to login. Bad #security #PrivacyMatters #CyberAttack

@milktea_matcha Hi Lena, The issue is resolved now — if your event is still stuck in sending, please reach out to us at help@paperlesspost.com and we can take a closer look!

@pp_support My invites have been stuck on "sending" for the past several hours. Is this issue still going on?

[status] Identified: We have identified that our third-party email sending partner is experiencing intermittent delays delivering emails due to a service outage. Your Card or Flyer sent via email may remain in "Sending..." status dur… stspg.io/f5fskfv5syhl?u…

[status] Resolved: We have received confirmation from our third-party partner that the issue is fully resolved. stspg.io/f5fskfv5syhl?u…

[status] Monitoring: Our third-party email sending partner has implemented a fix to allow delayed emails to be sent. We are seeing on our end that the delayed emails are now successfully going through. We will continue to monitor for … stspg.io/f5fskfv5syhl?u…

[status] Resolved: We have confirmed that our app and website are stable, and the incident has been resolved. stspg.io/7l0xjbzllph3?u…

[status] Monitoring: We have identified and reverted the cause of the outage, and are monitoring for stability. stspg.io/7l0xjbzllph3?u…

[status] Investigating: The majority of Cards and Flyers on Paperless Post's website and app are currently not loading correctly. We are investigating the issue. stspg.io/7l0xjbzllph3?u…