SumUp

@pedro__romero Dear Pedro, Thank you for bringing this to our attention. Based on the screenshot above, your account was subjected to a verification by a specific department. Would you mind sending us your SumUp account's ID via private message? We will ask our team for an update. SumUp.

The Worse Customer Service in Ireland, avoid using SumUp services. Their “Customer Services” ghost their customers, an open case for 1 week, blocking funds for “ongoing investigation” but no a simple email to update the status. @Sumup. Really bad practice

@nickmwangemi Dear Prad, We presume the reason you are being blocked is because you are currently located in Kenya, a country where our services are not available, meaning your IP address will be blocked. The same applies if you are using a VPN, for which we apologise. Best regards. SumUp.

@SumUp I'm having trouble signup for a developer account. I'd like to integrate via API

@Wisteraverse Dear Ketzer, In that case, please feel free to reach out to us via chat, and we will force a language reset on our system. This should trigger the new language to display for every communication related to your account. Best regards, The SumUp team.

@SumUp Gosh! I'm not stupid! As I said, it is already set to English & yet...

@SumUp, I expected more from you, & you disappointed. American companies might not be able to fathom our European open borders, living across country borders & crossing them daily. But how do you not allow users to choose different countries for home & business addresses?! SHAME!

@Wisteraverse Dear Ketzer, If that is the case, we suggest changing your default language from your dashboard, at me.sumup.com/en-us/settings… This change should then be reflected on all devices currently linked to the same account. Best regards, The SumUp team.

@SumUp P.S. Despite selecting "English", you still keep sending me emails in the language of the country where the account is based. It's annoying. I can't fathom why you do that.

@dupkimoki Nous sommes navrés que votre compte soit bloqué. Pour des raisons de confidentialité et de sécurité, nous ne pouvons vous aider sur cette page. Nos agents vous contactent par email. Si vous le souhaitez, envoyez nous votre identifiant par message privé.

@SumUp bonjour j’ai ouvert un compte Sumup et dès mes premières transactions on m’a bloqué mon compte pour une vérification cela fait plus de trois semaines que cela dure, j’ai plus de 6000 € de bloqué, combien de temps cela va-t-il encore durer ?

@charitablelwt Dear Rebecca, We thank you immensely for having done so. If you ever receive any other suspicious communications in the future, it's always best to be cautious and delete them. Enjoy your weekend, The SumUp team.

@SumUp and i dont have a calendly account either so

@SumUp hi i just received this email when i have never heard of your company before and dont have an account- is this a scam or do i need to contact someone to get a fake account removed? thanks

@meesterFox2010 Dear Andy, We have replied to you directly on the other thread, which we are sure you've already gotten a notification for. Don't hesitate to continue your conversation there, as your other message contains more useful information. Best regards, The SumUp team.

Hello @SumUp ... @SumUpEng any answers, please?

@meesterFox2010 @SumUpEng Dear Andy, In order for us to be able to properly address your concerns, we first need some additional information about the account in question. Would you mind providing it via private message whenever possible? We will then investigate this for you with pleasure. SumUp team

@SumUp @SumUpEng Why does my account not work? why can I not log in? why did none of your 'reset P/W' emails come through? why does your helpline chatbot not understand and have a default bounce to a human? If I can't log on, I can't chat!! Help please!

@kij_omar Bonjour, nous sommes navrés pour cette expérience. Pour des raisons de sécurité, nous n'avons pas accès aux comptes ici. Merci de nous contacter en MP ou via le chat de votre appli SumUp pour qu'on puisse vous aider directement. Merci de votre patience, L'équipe SumUp

@SumUp des virements qui prennent 8 jours pour être validé et un service client à chier

@VLEV01 Kedves Vidákovics, A kommunikáció fő eszközét a csevegésekre helyezzük át. Ez lehetővé teszi, hogy a felek közötti kommunikáció sokkal gördülékenyebb és egyszerűbb legyen, mivel az információkat és dokumentumokat azonnal meg lehet osztani. Üdvözlettel, A SumUp csapata.

@SumUp miért nem elérhető az emailes ügyfélszolgálat?

@TheRealRobM Dear Rob, Thank you very much for bringing this to my attention. In that case, our team might need to manually issue a refund for one of your devices. Would you mind sending us your SumUp account's ID via private message? Once we have it, we will handle this directly. SumUp.

@SumUp We ordered two sumup terminals accidentally and a chat person said one was cancelled before it was posted. Payment has been taken for two but I've only received one.

@OneFactorial Hi Gordon, Thank you for contacting us. We regret to tell you that we do not provide an Attestation of Compliance. Please check our Terms & Conditions in the following link : sumup.com/en-gb/legal-in… Have a nice day! Your SumUp Team

@SumUp how do I get a copy of your Attestation of Compliance? Your appalling contact system, by phone or in-app messaging, has proved fruitless.

@OlamideOla87347 Hello Olamide Olagunju, Sorry we missed the mark. Please DM us, use the chat in your SumUp app or Dashboard, or visit help.sumup.com so we can help you directly. Best regards, Your SumUp Team

@SumUp please I need to talk to a human I’ve being unable to get into since last,y account for about a week now and I’ve got funds in it this is alarming

@timetoewill Salve Alessia, Ci contatti pure tramite il nostro Centro Supporto: help.sumup.com/it-IT Uno dei nostri agenti la aiuterà a verificare la mail ricevuta. Saluti -Il team SumUp

@SumUp ho ricevuto una mail sospetta a vostro nome, possiamo controllare se è vera o meno?

@aussie_leanne Hello. Sorry we missed the mark. Please contact us via the chat in your SumUp app or Dashboard, or visit help.sumup.com for direct help. Best regards, Your SumUp Team

@SumUp just purchased Pro for my cafe. Been trying for 3 days to speak to a human to help get us up & running. I guess now you have my money you're not bother about customer service

@HaddadAnderson Hello Anderson, We’re sorry to read about your experience. Please send us a private message and we will do our best to help you. Regards, - The SumUp team

@SumUp This is by far the worst bank I’ve ever been a custo net of. I lost my wallet and shortly after, someone attempted to use my credit card. Instead of resolving the issue, I was locked out of my account and my card was somehow on another device. It has now been 10 days.

Behind every business is an unofficial team ❤️ bit.ly/4pClMdc

@auteur_fkb Hello Frank, We’re sorry for your experience with Customer Support. Please feel free to send us a private message with your customer code and a description of the issue, and we’ll be happy to help you. Regards, - The SumUp team

@SumUp Bad services. Failure to remit merchant funds. •Unlawful retention of client funds •Merchant based in France – no resolution despite evidence. They just offer you to chat till next year. No professional at all. No human inside.

@YTJustGetATesla Hello, We’re sorry for your experience with Customer Support. Please feel free to send us a private message with your Merchant ID, and we’ll do our best to help you. Regards, - The SumUp team

Great that the @SumUp Android app has stopped working and the tech support team haven't come back in 2 days. No way to process any transactions. What's the point in this company when they don't respond to issues?