SumUp

@HughB Dear Hugh, We are sorry to hear about your dissatisfaction with our support. Currently, our assistance is offered through the Help Center. For some requests, agents can't assist immediately and have to escalate internally. You receive then an email and may need to reply.

Hi @SumUp - is there a way to talk (yes, verbally) to a support assistant and actually get a result? I've been dealing with chatbots and supposedly human support assistants, who drop off the chats, since 26 June - to no avail.

@davels Dear Dave, we are sorry to hear about your experience. We have sent you a direct message to offer help. Best regards Team SumUp

@SumUp your online support is absolutely terrible. Once again all 80 items in our Bar category have just disappeared in the middle of a busy evening. And I can get absolutely no support from anyone useful despite paying for priority support

@Studio_Linden We are very sorry to hear that you tried to reach us on call today. Please open today a request from your help center, on app or dashboard, so agents can start helping on chat just as they do in call. We thank you for your understanding and apologize for any inconvenience caused

@SumUp trying to get through to your customer service, automated voice saying I am out of hours (2:30pm on a Wednesday) ; urgent conversation about fraud attempt attempted required!

@kthomeer Good afternoon Koen, we are very sorry to hear about your poor experience with our customer service team. Unfortunately we cannot discuss the details of your profile here. Please send us a private message and we can try to see if we can help you. Best regards Team SumUp

.@SumUp I contacted several times your "support", but they are very good in NOT answering the question. I give you three days, if it is not resolved, I change from provider.

@ThePodiatryRoom Hello, For security reasons we cannot share any information or documents related to your account via social media. Please contact us through chat and one of our agents will take care of your request. Regards, - The SumUp team

@SumUp can’t send customers a receipt, your call centre no help

@Sticky_Brain Hi Paulie, so sorry to hear that you had troubles using our devices. Here on social media we are not allowed to discuss details about your profile. Please, contact our Support Center via Business App. Our team will be more than happy to help you out. Team SumUp

What is going on with @Sumup?? Unable to add or edit expenses since yesterday... Tried on various devices. Come on lads sort your shit!

@kerbear_t Dear Kerrin, we sincerely apologize for Saturday's disruption. The global technical issue affecting payment processing has now been resolved. We deeply regret the impact this had on your business. Our team is now working hard to prevent this to happen again. Team SumUp

@SumUp oh my goodness Saturday was so stressful. As a small school PTA where strident attending only had cards for payment, on a sweltering day, we’ve been hit with more bad news seeing our sales filled with cancelled transactions. That’s a massive hit for us. How do we fix this?

@bird_and_barrel We sincerely apologize for the disruption you experienced on Saturday. We're sorry for any impact this had on your business, and our team is reviewing what happened to prevent this in the future. For specific assistance and compensation please don't hesitate to reach our agents

@SumUp system down again yesterday for the second time this month! If it’s a software fault, you need to sort out your testing methods!

@JohnConley22016 Your case will then be reviewed internally by our dedicated Complaints Team, and we will be in touch once that review is complete. In the meantime, please accept our deepest of apologies for any impact this had on your business. Best regards, The SumUp team.

@SumUp You took us down globally today. In the UK down for 1 hour and 20 minutes. Time to use a different card machine company. Does not look good for an IPO when you don’t have the server capacity to prevent this debacle.

@JohnConley22016 Dear John, We can now confirm this has been fully resolved and everything is back to normal. If you believe you incurred a significant financial loss as a result, please don't hesitate to let us know via private message.

@torferrand Your case will then be reviewed internally by our dedicated Complaints Team, and we will be in touch once that review is complete. In the meantime, please accept our deepest of apologies for any impact this had on your business. Best regards, The SumUp team.

Losing money as we speak @SumUp

@torferrand If you believe you incurred a significant financial loss as a result, please don't hesitate to send us your accounts' ID or email address via private message.

@torferrand Good afternoon to everyone on the thread, On June 27th, a technical issue caused a global outage affecting our payment solutions processing across all of our platforms. We can now confirm this has been fully resolved and everything is back to normal.

@pandaoballet In the meantime, please accept our deepest of apologies for any impact this had on your business. Best regards, The SumUp team.

@SumUp Your network outage severely impacted our School summer fundraising event, costing the school and its children a huge amount of money. How do you plan to rectify this?

@pandaoballet If you believe you incurred a significant financial loss as a result, please don't hesitate to send us your SumUp account's ID via private message. Your case will then be reviewed internally by our dedicated Complaints Team, and we will be in touch once that review is complete.

@pandaoballet Dear Andrew, On June 27h, a technical issue caused a global outage affecting our payment solutions processing across all of our platforms. We can now confirm this has been fully resolved and everything is back to normal.

@gladiadorfunk In the meantime, please accept our deepest of apologies for any impact this had on your business. Best regards, The SumUp team.

@SumUp The system its not working!!!!

Hello, Canada 🇨🇦 SumUp has officially launched in Canada, our 38th market globally. With simple, transparent tools like SumUp Go and Payment Links, we’re helping small businesses get paid easily and grow with confidence. bit.ly/3SfCz9W

@gladiadorfunk If you believe you incurred a significant financial loss as a result, please don't hesitate to send us your SumUp account's ID via private message. Your case will then be reviewed internally by our dedicated Complaints Team, and we will be in touch once that review is complete.

@gladiadorfunk Dear Jam, On June 27h, a technical issue caused a global outage affecting our payment solutions processing across all of our platforms. We can now confirm this has been fully resolved and everything is back to normal.

@ceribogs1927 In the meantime, please accept our deepest of apologies for any impact this had on your business. Best regards, The SumUp team.

@SumUp are we down? Can’t take payments!!!