Tom Anders

@moment A recent favourite

Haven't done this in a bit. Hit us with your best shot, photographers. Drop your fav recent images below. It’s time for another #MomentMonday. ☕️

Photography on the coast in a Croyde back in January #Fujifilm #NorthDevon

@bisping Big fan of him but I feel like Mike Perry in the UFC, but stoked to see him doing well in BKFC now

@SW_Help hi is the Salisbury to Waterloo supposed to run still do you know? Cheers 👍

@Blackcircles_CS Hi I’ve had someone from your customer service email me Saturday saying that you’re out of stock of the tyres I ordered, I’ve sent three replies and not had a response? Can you give me an answer please as I need to know if to look elsewhere

@zoom_us two months down the line, and still no response on issuing the £130 you should have refunded. Not one response, you've even given up sending reminders that I'm in a queue.

@zoom_us wow so still two months on, I've had zero response and I'm still down £130 thanks to Zoom and their terrible customer service. Cheers guys 👍🏼

@laboyde @zoom_us I'm in the same situation, I've waited two months now and they have done nothing, and responded to nothing

@zoom_us AGES ago I sent you a tweet asking how to sort the fact that when I’d signed up for a month’s pro subscription it turned out to be a monthly direct debit even though nothing made that clear and I am super careful about these things. NO ONE has got back to me.....

@TAA_PR @zoom_us I'm in the same situation, over a month and not one response, not on social media, not via email, nothing. Zooms customer service is the worst I have ever come across.

@zoom_us I’m super unhappy with your customer service! I’ve waited a month for a response to an issue we’ve had and I have a paid business account😤

@ygpierre @zoom_us You'll be waiting forever - they haven't responded to any of my DMs or emails in over a month - customer service is a joke.

How much longer must I wait until someone from @zoom_us replies to my email? I need help please!!! #Desperate

@zc_dr @zoom_us They never do, mines been sat in their DMs almost a month... Have no idea how to get my refund and stop them taking money from the account.

@tomanderscake @zoom_us I DM-ed on friday.. hasn't even been checked

@zoom_us hi.. tryied to reach out several times to cancel my subscriptions... never received any response from sales team & my credit card has been charged again.. no reply from billing too... disappointed

@RevEmmaJ @zoom_us I'm in the same situation, done absolutely nothing to fix the situation

@Kubiasa12 @zoom_us Been trying to get a refund for over a month as well, they won't respond to your DM and will be as evasive as possible. Worst customer service

@zoom_us Why do you continue to charge me for a paid acc and only provide a basic acc. NO response from billing or customer services from ticket raised Jun 29th. Disgusting customer service!!! Refund my money!!!!!

@Shollsie1 @zoom_us I've waited well over a month, and still no refund - good luck

@zoom_us Good morning Zoom, I have made several complaints about an unauthorised payment made on my account . the payment was deducted on the 1st of July via a zoom subscription. I am highly disappointed in your organisation and zoom for being so deceptive so far. I want my refund.

Whether we’re together or miles apart, friends are the family we choose. Tag a friend to show them some love! ♥️

@zoom_us @zc_dr They also won't respond to your DM even if you send it.

@zc_dr Sorry about that Zaheer! Can you please DM us your ticket number so we can look into it?

@zoom_us it's been over three weeks and your customer service team can't get it together to just respond to one simple question? Ridiculous to treat paying customers like this

@zoom_us Brilliant, ask people to DM you with their query and then completely ignore it. Nice 👍🏼

@tomanderscake Hi Tom - can you please share with us your ticket number via DM? We'll follow up with the billing team and ask them how long this usually takes.

@zoom_us how long do your refunds take to process usually? I was supposed to be receiving back £129.49 back it shows in the invoice history, but have had nothing come through - and no response from your customer service team via email?

@bigmarker hi I am trying to get hold of someone from support via the email as I have a webinar tomorrow and have issues with presenters

@bigmarker are you able to have more than one presenter for a webinar on your starter plan? Thanks