WaterScience

Hard water, chlorine, and sediment ruining your taps?🛁 We have the perfect solution for you: WaterScience Shower & Tap Filters! Click the link to buy: waterscience.in/collections/sh… #WaterScience #ShowerAndTapFilters

Hi Prajakt, We have received an update from the customer support team that your product will be replaced and upgraded to our advanced shower and tap filter. Here is the link to the product for your reference: waterscience.in/products/showe… For any assistance, please feel free to reach out to us at 1800-121-0599 or via email at care@waterscience.in. Have a great day ahead!

@waterscience_in Do replacement of product as discussed over the call.

@waterscience_in The product quality is very poor. It got damaged within 4-5 days of purchase. My purchase id is 196519. It got delivered on 15th March 2026. Please look into it.

@prajakt990 Hi Prajakt, you can DM us on Instagram, call us at 1800-121-0599, or email us at care@waterscience.in. We’re here to help!

@waterscience_in DM option is not available for your account.

Hi Giri, really sorry about your experience. This is definitely not the service we aim to provide, and we understand how frustrating this must have been. If you’re still open to it, please DM us your contact details, and we’ll have a member of our team reach out promptly to assist you.

Normally any water purifier or softner company will be over enthusiastic to sell their products to you, but this Bengaluru based Waterscience company is so laid back. No response for chats, calls. No eagerness to come to you and sell. All they do is, just post on Insta and chill. Inspite of following up many times. @waterscience_in simply don't show the willingness to sell. If this is the case for sales. how would aftersales be? I am dropping this brand from the shortlist. p.s: I wont respond to this team now on X and I won't DM them as well. End of road.

Hi Vinay, thank you for bringing this to our attention. The issue was caused by a temporary website glitch, and it has now been resolved. If you need any further assistance, please feel free to email us at care@waterscience.in or call us at 1800-121-0599. We’re always happy to help.

Same CX lapse by two brands in the last two weeks. Featuring @Decathlon/@Decathlon_ind and @waterscience_in. The QR code in the information booklet that came with the products led me to a dead link/404 error. In the case of Water Science, the code should have taken me to their warranty registration page. Sigh. பொருள அனுப்புறதுக்கு முன்னாடி இதையெல்லாம் பாத்துச் சரிப் பண்ணுங்கப்பா!

Thank you so much for using our product for the past 2 years and for sharing your feedback. Regarding disposal of the used cartridge, we recommend handing it over through a dry waste or e-waste management system, as this is currently the most responsible option. At the moment, we do not have a take-back or collection program for used cartridges. That said, we truly appreciate your concern around sustainability and are taking this as valuable feedback. We will definitely look into finding better solutions for collecting and responsibly managing used cartridges in the future. If you need any further assistance, please feel free to reach out to us at 1800-121-0599 or via email at care@waterscience.in. We’re here to help!

@waterscience_in I have been using your product for the last 2 yrs..great product and results are evident..but problem is with the disposal of the used candle .. don't want it to reach landfills..please suggest a way to recycle this used one.

Hi, We sincerely apologize for the inconvenience caused. Please be assured that your order will be delivered by the end of the day. You may track your shipment using the link below: Tracking Link: bluedart.com/web/guest/trac… If you need any further assistance, feel free to reach out to us at 1800-121-0599 or care@waterscience.in . We’re always happy to help.

Hey @waterscience_in My order was supposed to be delivered on 5th Dec, but it has still not been delivered. This is the order link: shopify.com/4098581/accoun…

@ShipraaDubey We’re sorry to hear about the issue you're experiencing. Could you please provide more details so we can assist you more effectively? You can also reach us directly at 1800-121-0599 or care@waterscience.in. We’re happy to help!

@waterscience_in not getting response from team I need a new filter and the previous one to be serviced or changed Can a person visit and get this done From WhatsApp and call the agents are not responding proprly

@EgomaniacAni Hi! We recommend contacting a local plumber or booking a slot with Urban Company, as they’ll have the right tools to remove the aerator. Please note, our products are designed for easy DIY installation, and we don’t provide installation services.

Hi @waterscience_in , I recently bought your tap filter, but I’m unable to fix it as the aerator on my tap isn’t coming off. Could you please guide me on how to remove it? Attaching pictures for reference. #Waterscience #TapFilterHelp

@inangos Hi Ankur, Our softener team informed us that our representative reached out to you, and the issue has been resolved. Thanks for your patience, and we’re glad everything is sorted!

@waterscience_in i have bought you water softener Reno S 5000 worth 85K invoice no 137. My water hardness went from 400 to 600. Thanks for such water science. My next step is to make a video about how soft a water comes and upload on social media.

@inangos Hi Ankur, We're really sorry to hear about your experience. Could you please share your order details and contact information? Our team will reach out to you promptly to help resolve this issue.

India's 1ˢᵗ Self-cleaning Health Faucet | NeverBlock Nozzles | PURO HFS 625 | WaterScience Key Features: 🔹 NeverBlock™ Technology – prevents clogging from hard water and sediment 🔹 Optimized Spray Design – Saves 40% water 🔹 Low Maintenance – Built to work. Not to be cleaned every month. Be among the first to experience PURO HFS NeverBlock™ Health Faucet. Shop Now: waterscience.in/products/water… #waterscience #neverblocktechnology #productlaunch #madeinindia #hardwatersolutions

@ParthKarnawat @dev_sumit_raj Hi! The SFU 423 is compatible with both high hardness & standard cartridge But if you're experiencing any issues, please don't hesitate to reach out to us at 1800-121-0599 or via email at care@waterscience.in. We’re here to assist you!

@waterscience_in @dev_sumit_raj So the 423 is compatible with both the cartridges or not? Initially you mentioned only compatible with high hardness cartridge and then said both cartridges

@waterscience_in Please help me understand the difference between these two products. Also, please provide a coupon code😉

@atif__x We’re truly sorry to hear about the issue you’re facing. Could you kindly provide your order details so we can assist you better? Alternatively, feel free to reach out to us at 1800-121-0599 or via email at care@waterscience.in. We’re here to help!

@waterscience_in stupidest product. Pressure is so high that splash all over body and push button difficult to handle the pressure control. Need my money back

@bharanikausika We’re truly sorry to hear about your experience. Could you kindly provide more details so we can assist you better? Alternatively, feel free to reach out to us at 1800-121-0599 or via email at care@waterscience.in. We’re here to help!

@waterscience_in if there is one company with good products but shitty service, it’s only you. Your customer service is literally dead !!

@SumitGu94768042 @BlueDart_ Hi there! We're really sorry to hear that. Could you please share your order details with us so we can look into it right away? You can also contact us directly at 1800-121-0599 or care@waterscience.in. We're always here to help and make things right!

@waterscience_in ordered 1 tap filter 10days back but till date no whereabouts about the product delivery..what a service @BlueDart_ @waterscience_in let me know if u are able to deliver or not ?

@Bunnyk199 If you’ve installed a shower & tap filter, please note that it does not reduce TDS. Shower & Tap Filters use sequestration to neutralize hard water, making it healthier without removing calcium & magnesium. This is why TDS remains same. For more info, contact us at 1800-121-0599

Installed a water softener for my shower to tackle hard water, and I feel the water’s softer but my TDS meter didn't change cuz softeners swap calcium/magnesium for sodium, reducing hardness without lowering TDS. The meter works it just can’t measure hardness @waterscience_in

@mohit_rathee Hi! Please share your contact details. We'd love to assist you on this!

@waterscience_in I keep replacing cartridge every 6-7 months

@waterscience_in just thought i will let you know about your product. I have been using it since 2019 but now the quality of product has totally failed. Earlier the shower head used to remain clean but now i can see all the white powder on my scalp.

@chandu862 Hi! Can you please provide your contact details? Our team would love to assist you.

@waterscience_in please reach out to me. My mistake in going to 3rd class providers

@EurekaForbes Took payment for a water softener and vanished—no update in 15 days. Roopsingh & Tirupati (Hyderabad team) are unresponsive. Customer care is equally useless with zero follow-up. I’ll make sure your products are blacklisted in my entire apartment community.