U.S. Bank

Thank you for taking the time to share your experience with us. We're sorry to hear you are having a difficult time connecting to a representative. We may be experiencing a higher than normal call volume causing a delay in getting connected. We want to thank you for your patience, and look forward to seeing this matter resolved. All the best. ^Ray

@AskUSBank I removed a credit freeze I had before reapplying for a State Farm credit card. I was told the phone wait was at least 1-2+ hours with no call back option. If you really want customers how about employing more staff.

@GermanyLat51662 Hello, Latrell. Thank you for providing you phone number. An ambassador will contact you shortly. I'd like to recommend that you delete your number though, as it was posted publicly. All the best. ^Heather

@usbank 314-498-1013

@usbank Can someone tell me why is Allstate reaching out to me about the home owners insurance I have not received anything from the bank on where the escrow account was sent to be managed & isn't that apart of the contract of payments of my homeowners insurance to be paid out of

Hello Jeffrey, thank you for taking the time to share your recent experience. We appreciate your feedback and use the information we learn when changes and updates are being considered. If you have questions about your account and need answers before you can get logged in, please call our 24-Hour Banking team at 800.872.2657 for assistance. If you prefer that we reach out to you, please send us a DM with your phone number. We are happy to call you and provide you with assistance. All the best, ^Kim

@AskUSBank Whoever programmed your security system is an idiot. I got my password wrong twice and was locked out. When I called to get unblocked, I was told it takes 2 days to review it. Obviously neither #GunjanKedia nor you give a damn about your customers. This is #shameful!

Hello, Michael. We understand your credit card is being closed. An account must be open and in good standing (not past due or overlimit) on the closing date of the billing cycle to earn and redeem rewards and benefits. Please connect with Card Services at 800-285-8585 to discuss the status of your reward points or refer to your cardmember agreement to learn more. Kind regards. ^lv

@AskUSBank how do I get my reward points if my account is being shut down

Hi there, thanks for reaching out. We are glad to hear your lost card is currently locked. We offer several different options to file a dispute, including online or mobile banking, by phone, and by mail as well. First and foremost, we would be happy to give you a call and connect you with our disputes team to ensure your dispute is filed promptly with a specialist. If you would like us to reach out to you, please send us a DM with your phone number, and we will arrange for an ambassador to contact you to connect you with this team. If you prefer to call our disputes team directly, Dispute Specialists can be reached anytime by dialing 877-595-6256. If you prefer to file the dispute via our online banking system, or by physical mail, please visit the following page for step-by-step instructions: usbank.com/customer-servi…. Kindly - KC

@AskUSBank hi, I have just a discovered my credit card is missing and it’s been locked but what should I do next ? There are unauthorized charges posted in my bank app.

Thank you for reaching out about this, Arvin. We understand the importance of receiving clear communication at the end of a dispute or fraud claim. We regret to hear that you haven't received the resolution that you were hoping for. After the claim has been completed, U.S. Bank will send out a resolution letter in the mail with more detail. You can find more information related to your fraud claim as well by calling our Fraud and Disputes Intake team by dialing 877-595-6256. They are available at any time and are happy to assist. We are also happy to review this with you to see how we can help. Please send us a DM with your phone number and any other information, and we will gladly assist. All the best. ^Ray

Thank you for reaching out to us with your question. We understand you are seeking assistance with our U.S. Bancorp Advisors platform and enabling dividend reinvestment. To speak with an advisor regarding available options, please reach out to our Client Service team at 800-888-4700. Advisors are available from 7:30 am to 8 pm CT and will be happy to assist. Kindly, ^Ryan

@AskUSBank After the whole conversion for the US Bancorp Advisors platform, I am still unable to get any working option to enable dividend reinvestment. Will this option *ever* become available to me?

Thank you for reaching out to us. We understand you have some questions about how the credit limit is determined. There are many factors that go into determining a credit limit. For more information, please contact out Financial Sales team at 800.444.1244, Mon - Fri: 7 a.m. - 10:00 p.m. CT or Sat: 9 a.m. - 5:00 p.m. CT. Bankers at this line would be happy to speak with you about how credit limits are determined. I hope this information is helpful. All the best, ^Nathan

Really disappointed with @usbank credit card service. Hard to understand how credit limits are determined when strong financial profiles still receive extremely low limits. What exactly are the criteria? Customers deserve transparency and better service. @AskUSBank

Thank you for reaching out about this. We appreciate your commitment to us since 2005! We understand the importance of being able to use an active account. We are happy to review this with you to see how we can help. Please send us a DM with your phone number, your name, and any other information that you would like to provide, and we will gladly reach out. All the best. ^Ray

So after being with @usbank since 2005, they closed my accounts due to no activity without notifying me. Now I'm going back and forth on of it worth me reopening with @AskUSBank or move on with @PNCBank_Help #UMBBank or @RoyalBank what's yall think?

Good afternoon. We understand that your account was closed with funds in it. We understand the stress a situation like this can bring. To speak with a banker about the account, please feel free to call our Customer Service team anytime at 800.872.2657. Bankers at this line would be happy to look into the matter with you to help in any way that they can. All the best, ^Tevin

US Bank… closed my account with BREAD in it…

Thank you for taking a moment to reach out to us, Pierce. Transactions that can charge a cash advance fee are including but not limited to, ATM and Teller withdrawals, Convenience checks, Cash equivalent items, Online transfers and Peer to Peer transfers. To discuss cash advance options and fees in greater detail, please reach out to our Cardmember team at 800.285.8585. Representatives are available anytime and will be happy to assist. Kindly, ^Ryan

@realvikasbharti Thanks for reaching out to us, Vikas. We understand you have questions about business fees. We've received and replied to your private message. Please let us know how else we can help you. Kind regards. ^lv

@rocknroll8cc Good morning, thank you for the follow up. We are glad to hear that you are feeling better after interactions with our ambassador and the local bankers. If we can help with anything else, don't hesitate to reach out. Have a great day! ^HJ

@AskUSBank Thank you. I have since spoken with a U.S. Bank Ambassador and had interaction with some local bankers. The hold times on phone are frustrating but I’m feeling better after reaching them.

@AskUSBank why are you so terrible at customer service? I have spent on hold hours trying to reach someone. Dodged a bullet by not banking with you.

Thank you for taking a moment to reach out to us, Diana. We understand that you have some questions about recent transactions and would be happy to have the matter looked into. Please send us a DM with your phone number, and we will arrange for an ambassador to reach out to you directly to assist. We look forward to an opportunity to speak with you. ^RB

@AskUSBank Money is missing from accounts this am. Math is completely wrong. PLEASE FIX ASAP.. You must inform your customers when you glitch like that ! 3/3/2026 9:30am nothing is resolved! This does NOT inspire confidence. For a business account this is simply UNACCEPTABLE!

@cynthiaaldaba2 Thank you for taking a moment to reach out, Cynthia. We’re aware of an issue and are working quickly to get it corrected. We apologize for any inconvenience this may cause. All the best, ^Ryan

@AskUSBank what going why deposit never show up

@tootdemure Good morning, the temporary disruption has been resolved. If you’re still experiencing issues please contact Cardmember Services at the number on the back of your card. Thank you, ^Kim

@AskUSBank Website not working. People can't pay their bills.

@PlaybookAdvisor Good evening, Jim. We never want a customer to feel this way. If this is in regards to a personal experience please feel free to send us a DM with any details about the matter. We would love to learn more and help in any way that we can. All the best, ^Tevin

@enolasiaynat You're welcome. Take care and stay safe. ^Heather

@AskUSBank Thanks and Thank you!

@AskUSBank Hello, my father was a customer and recently passed away. There is no estate how do we close this account so there would be no collection as we were waiting on death certificate. Thanks

Thank you for taking a moment to share your experience with us, Cheri. We understand that you are trying to connect with our fraud team, but are having difficulties reaching someone. This is not the experience we aim to provide and we appreciate you making us aware. We would be happy to speak with you to learn more about your experience and assist in any way we can. Please send us a DM with your phone number, and we will arrange for one of our Social Media Ambassadors to reach out to you directly. We look forward to hearing from you. ^RB

@AskUSBank I need help with Fraud. I continue to call the number given on the letter, yet I sit on hold for over an hour and this time got disconnected after an hour!