U.S. Bank

Thank you for taking the time to share your feedback, Rachel. We’re disappointed to hear that your experience didn’t meet expectations. If you’re willing to provide more details, please send us a DM with your phone number and time zone. A member of our team will reach out to you directly. We appreciate the opportunity to make things right and hope to hear from you soon. ^HJ

@usbank @AskUSBank is the WORST most CORRUPT bank in the U.S. when filing a credit card dispute. They literally make it IMPOSSIBLE to do so. Time to file a complaint w/ @CFPB @USOCC, @federalreserve, @FDIC, @COAttnyGeneral

Hi, Eva. Thank you for reaching out about this. We would hate to lose your business after being a long time customer. We are happy to review this with you to see how we can help. Please send us a DM with more information and we will gladly assist in any way that we can. Our Customer Service Department is available 24/7 as well. They can be reached by dialing 800.872.2657. All the best. ^Ray

@usbank @AskUSBank you are about to lose a long time customer. I need to take to a human. Please!

Good morning, thanks for reaching out. I understand your password was changed recently. To have the situation reviewed, please give our Online Support a call at 800-987-7237. They can review the profile with you. If we can assist with anything additional, don't hesitate to let us know. Warm regards. ^Heather

@AskUSBank when was my pass word changed

Thank you for sharing your experience with us, Raju. We can see how frustrating this would be. We offer several different options to file a dispute, including online or mobile banking, by phone, and by mail as well. First and foremost, we would be happy to give you a call and connect you with our disputes team to ensure your dispute is filed promptly with a specialist. If you would like us to reach out to you, please send us a private message with your phone number, and we will arrange for an ambassador to contact you to connect with this team. If you prefer to call our disputes team directly, Dispute Specialists can be reached anytime by dialing 877-595-6256. If you prefer to file the dispute via our online banking system, or by physical mail, please visit the following page for step-by-step instructions: usbank.com/customer-servi…. All the best, ^Nathan

@AskUSBank , I saw 2 unauthorized transactions on my checking account and reported to Frauds dept on 11th May,2026.The transaction was of amount 17500 and 6,900 totalling 24,500. I am very worried by how US bank authorized the ACH and phone transaction without validation.

Hello, Bridgett. Thank you for reaching out to U.S. Bank and sharing your feedback with us. We understand you have had an experience that did not meet expectations, and we take feedback like yours seriously. Providing dependable and respectful service is important to us, and we welcome the opportunity to learn more. If you’d like to continue the conversation, an ambassador would be happy to connect with you. Please send us a direct message with your name, phone number, and time zone when convenient. We look forward to hearing from you. Kind regards, ^KT

@AskUSBank I’ve been a customer for years…multiple lines of credit and mortgage and I can’t get a courtesy credit for $70 for an incorrect charge? This can not be how you all choose to do business! Please help!

@diego_barbarie We are currently performing planned system maintenance and apologize for any inconvenience this temporary outage may cause. Services are expected to be restored shortly. ^KT

@AskUSBank where are my zelle deposits?????

Thank you for being a customer and for taking the time to share what you’ve been experiencing. I understand how repeatedly running into issues when trying to correct a past due mortgage payment can be frustrating, especially when it continues to happen. If you’re open to it, we’re here to assist with reviewing the situation and providing support. Please send us a DM with your name, phone number, and one of our Social Media Ambassadors will give you a call. We look forward to hearing from you. ^Michael

@AskUSBank @USBank I’ve tried repeatedly to correct an inaccurate 244+ day past due mortgage mark from May 2025 tied to a documented hardship program (Hurricane Helene & Milton). I followed the agreement and resumed payments June 2025 as outlined. Ongoing lack of support! #USBank

Thank you for being a valued customer, Jay. I hear how disruptive declines have been for you, and I understand how frustrating fees can be. It’s important to us that concerns like yours are addressed appropriately. Please send us a DM with your phone number, time zone, and we'll give you a call to further assist. We hope to hear from you. ^Michael

@usbank is the most ridiculous bank. Last night someone tried to use my business card online why @AskUSBank did you decline it 9 TIMES then approve on the 10th? The even had the audacity to charge me NSF fees. I called again today “We’re sorry we’re too busy, call back.” REALLY?

Thank you for reaching out to us Adam. We understand you need help with an auto loan that was paid off. You can contact our Loan Service Center at 800.872.2657. They are available Monday – Friday 7 a.m. - 8 p.m. CT and Saturday - 8 a.m. – 2 p.m. CT. If you need any assistance in getting connected, please send us a DM with your phone number and time zone. A Social Media Ambassador will reach out to you directly to assist. All the best, ^Nathan

@AskUSBank I tried calling a support number, spent 15 minutes answering phone prompts, and being routed to three people in the same department that couldn’t help me. Trying to find information about a recently paid car loan. Anyone here that can help?

Hi there. Thank you for taking the time to contact U.S. Bank and share your feedback with us. We understand that your recent experience with our service team did not meet expectations, and we take concerns like yours seriously. Our goal is to provide dependable, respectful service, and we welcome the opportunity to learn more about your experience. If you would like to discuss this further, an ambassador would be glad to connect with you. Please feel free to send us a direct message with your name, phone number, and time zone at your convenience. We look forward to your response. Kind regards, ^Kortnee

@AskUSBank truck I just had a very unfortunate customer service experience with your tele team. Is there a survey or something I can fill out to list what had happened? Thank you #customersupport #customerexperience

@Tonipotts Hello Tori, thanks for reaching out. Our goal is to provide a great customer experience, and we want to help any way possible. Please send us a DM with more details about your inquiry, and we are happy to learn more. Kind regards, -KC

@AskUSBank Hello, I am trying to find out information on my account. The person in the call center is unable to communicate properly with me!! I have been on this call for 23 minutes now. What is happening?!

Good afternoon. We understand how important it is to have access to your funds and recognize the stress an unexpected hold can cause. Please know it is never our intention to cause these feelings, however, all deposits are subject to our funds availability policy. If you would like us to review the situation further, we are happy to help. Please send us a DM with any relevant details, along with your phone number and time zone. While we are not able to lift the hold, we can provide additional information, answer any questions you may have, and would truly appreciate the opportunity to learn more about your experience. Kind regards, ^Tevin

@usbank This bank is holding my check and will not give me my funds until I go to the bank and it is 1 hour and 46 minutes away and I have no transportation to the bank and they refuse to give me my funds don’t bank here

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Thank you for taking the time to share your experience. We understand how frustrating it can be to wait longer than expected. We recognize that our customers rely on us for efficient, timely service, whether they are visiting the lobby or using the drive‑thru, and we know that minimizing wait times is important to your day. We truly appreciate your choosing to bank with us and value your feedback, as it helps us identify opportunities to improve the service we provide to you and our community. If you would like to share any additional details about your experience, please send us a DM, and a Social Media Ambassador will follow up with you directly. All the best, ^Nathan

@AskUSBank is there a reason that your Ames bank isn’t staffed appropriately to handle 2 people in the bank and 2 people in the drive thru making simple deposits without everyone waiting upwards of 20 minutes? That seems unacceptable.

Thank you for being a valued customer and for sharing your experience, Scott. I understand why seeing a maintenance fee after having the account for several years would be frustrating, especially given the reason the account was opened. While fees already assessed typically aren’t refunded, we want to make sure you have clear information on how the fee works and what options may be available moving forward. If you’re open to it, please send us a private message with your phone number and time zone, so we can review your account details securely and provide accurate guidance. All the best. ^Michael

Hey @AskUSBank I just noticed you recently started charging my checking account a maintenance fee. I opened this account 3 years ago because you required it to give me a HELOC. No fees for 2+ years, I thought my balance was safe. Your CSR told me no refunds.

Hi there. Thank you for taking the time to contact U.S. Bank and share your feedback with us. We understand that your recent experience with our branch did not meet expectations, and we take concerns like yours seriously. Our goal is to provide dependable, respectful service, and we welcome the opportunity to learn more about your experience. If you would like to discuss this further, an ambassador would be glad to connect with you. Please send us a direct message with your name, phone number, time zone and any additional details you'd like to share. If immediate assistance is needed, please give our 24-Hour Customer Service team a call at 800-872-2657. We look forward to your response. All the best, ^KT

@AskUSBank am writing to formally express my dissatisfaction regarding an incident that occurred yesterday, April 16, 2026, at approximately 11:35 AM in your US Bank branch on the Hill on Southwest Ave. As a valued customer of US Bank, I expect professional and courteous service during every interaction. Unfortunately, my experience yesterday fell far short of these expectations. I visit the bank in person only once a month to withdraw $400–$500 in $100 bills for my parents. Both of my parents are elderly, and my father has significant health issues, so I assist them with medical appointments and other necessities. On this particular day, I was under a strict time constraint due to an IRS call at my parents’ home followed immediately by a doctor’s appointment. Upon entering the branch, I completed a withdrawal slip and was first in line awaiting service. There were only two tellers available, one of whom was the branch manager. After completing their transactions, both tellers continued engaging in personal conversations with their customers. Because I was next in line, I could clearly hear discussions unrelated to bank business, including family health matters and tax topics. At least five minutes passed, during which two additional customers joined the line, followed by several more minutes before the manager became available. When I approached the counter, I indicated that I was in a hurry. The branch manager responded dismissively, stating that had I waited in line until being called over she would have been done with her conversations.   There was no signage indicating any such procedure. When I mentioned the extended personal conversations that caused the delay, she denied this and claimed the discussion had been about bank business, despite my having clearly heard otherwise. I asked that my transaction be completed so I could leave. I also provided a reorder slip for new checks and requested five $100 bills. During this exchange, the manager’s tone became increasingly rude. When I pointed this out, she blamed my “negative energy” for her behavior. She then refused to complete my transaction, instructed me to use the ATM—despite my explaining that it does not reliably dispense $100 bills—and did not initially return my card or identification. I had to reach across the counter to retrieve them myself. She ultimately refused service entirely and discarded my check order form. I was shocked that a branch manager would treat a customer in this manner. Her conduct was unprofessional, dismissive of my time, and inappropriate, particularly given that the situation arose after I calmly addressed the prolonged delay and lack of consideration for customers waiting in line. The incident not only caused inconvenience but also left me feeling frustrated and concerned about the quality of service I receive from US Bank. I believe that such experiences undermine customer confidence and trust. I kindly request that you investigate this matter thoroughly and provide me with an explanation as well as assurance that steps will be taken to prevent similar incidents in the future. Additionally, I would appreciate any efforts to address the inconvenience I experienced. Thank you for your prompt attention to this matter. I look forward to your timely response.

Hello there, Milind. Thank you for taking the time to mention us in your comment. We understand you are having a difficult time with your loan payments and they are being deducted twice. We can certainly understand your concern and want to ensure you receive the assistance you're needing. For immediate assistance with your account, please give our 24-Hour Customer Service team a call at 800-872-2657. If you'd like to speak with an ambassador about your concerns, please send us a direct message with your name, phone number and time zone. We hope this information is helpful. Kind regards, ^KT

@usbank @AskUSBank @USBankConnect There is serious issue in US bank loan processing. It deducted twice amount in auto pay for last 2 months & not recording the amount deducted. Thankfully I noticed. This is alarming n serious glitch or fraud?.

Hi, Jacob. Thank you for reaching out about this. I understand that you haven't been able to use our Bill Pay feature for over a month. We welcome the opportunity to learn more regarding your issues. Can you send us a DM with more details about your experience so we can investigate it for you? Please make sure you have the most up to date version of the app, and that you have a good internet connection at the time of logging in. If you are on a computer please try these troubleshooting steps: clear cache, cookies and history on your browser. Then delete bookmarks/favorites for usbank.com. You can also test another browser. If the problem continues, please feel free to reach out to our Online and Mobile Banking Department by dialing 800.987.7237. They are open 24/7 and are experts in our digital services. All the best. ^Ray

@AskUSBank When will Bill Pay be available again? Is has been down for over a month.

@LHuang15325 Hello again. Currently the memo option isn't available for these types of transfers. I understand the importance of having a place for you to note what the transfer is for and your feedback will be used when enhancements are being considered. Warm regards. ^HJ

@AskUSBank So what’s it ? Memo can’t be written when transfer money ? But it’s business account and I need to memo the statement so I can handle the taxes correctly .

😃@AskUSBank Why there is no memo when I transfer the money from Business Account to persons ?

Understood, Dennis. We are aware that our Authentication department has had higher than normal call volumes lately, leading to extended hold times. While we cannot place you in front of the line, we can document your feedback about your experience. In order to do so, we will need to call you. By following the link provided, you may send us a DM with your phone number, and an Ambassador is happy to call you to discuss your experience. Kindly, -KC

@AskUSBank Can't dm.. still on hold 1h 48 minutes now.. call me please ( the fraud department) please dm for NR

On the phone for over 1h with us bank stole my money and not answering the phone .. wild @AskUSBank infomong the FDIC on that