BOQ

@Green2StayEco Hi @Green2StayEco, thanks for reaching out. We’re currently experiencing technical issues with our internet banking platform. Our IT team is aware and working to resolve the problem as quickly as possible. Sorry for the inconvenience this may cause. Thanks - John

@BOQ It doesn't seem possible to access online banking before 9am recently 🤔

We're giving BOQ Internet Banking a fresh new look with all the features, tools & functions you know & love. While we make these updates, there will be a brief service interruption to BOQ Internet & Mobile banking between 10pm Sat 23 Nov to 9:30 AEST Sun 24 Nov.

@Beejays5 Hi, please call our Customer Contact team on 1300 55 72 72 so we can assist you further. Thank you, Tanya

@halimgur @BOQ I have not received any info on the new app to be able to set it up and access my credit card that has been removed by BOQ over the weekend. What bank uses two separate banking system apps. Incompetent! Another all day outage only weeks to Christmas.

@BOQ I keep getting messages that my online access to my credit card stops on 20 Nov. But no instructions given what I need to do. There is reference to a myBOQ app but I cannot log in to that app. It asks for my phone number but nothing happens when I enter it. It is very frustrating.

@Dan_Aleksic 24/7 on 1300 55 72 72. - Jenny 🌟 2/2

@Dan_Aleksic Hi Dan! Thank you for your message! As you're looking to apply for a Home Loan, one of our branch team members will be in touch with you directly — rather than our Customer Contact team. Alternatively, you’re welcome to contact our Customer Connect team, who are available 1/2

@BOQ I’ve just sent you a DM :) I would have completed your online form however I can only be contacted after 5:00pm.

@P240921 I'm really sorry to hear you've been having trouble with the myBOQ app. For help getting this sorted, please contact our support team directly on 1300 737 766. They’ll be able to look into the issue- Saf

@BOQ Myboq app refuses to help.

@P240921 @P240921 Can you please confirm if you are referring to the myBOQ app, or the BOQ Classic app? The myBOQ app is an app only service independent from our internet banking, and as such would require a different team to assist you. - Scott

@BOQ They refused to help because the boq app and boq website are 2 different services? So confused 😕

@DrJkyllnMrHyd3 Hi DrJkyllnMrHyd3, thanks for reaching out! We did experience some disruption to the myBOQ app earlier, but this has been resolved. If you are still experiencing issues, please contact myBOQ direct on 1300 73 77 66 for further assistance. Thanks - John🙂

@BOQ what's happening with the app!?

@lavenderdiaz for your patience and enthusiasm! 🙌🐮🎡Cheers John 🙂 2/2

@lavenderdiaz Hi lavenderdiaz , thanks for getting in touch! 🌟It’s clear everyone’s excited to snap up those 50% off Ekka tickets! We know the wait can be a little frustrating, but hang in there — it’ll absolutely be worth it once you’ve got your hands on those discounted tickets. Thanks 1/2

TICKETS TO EKKA presented @BOQ ARE NOW LIVE with 50% off! 🙌 Moo-ve fast, this offer is only available for the first 15,000 tickets 🎟️ After that Ekka subscribers can still score 30% OFF 'til midday Monday, 30 June! Get in quick 👉bit.ly/4ehOtqy

@olawalegeorge55 Hi there! If a payment is rejected, the returned payment will normally have a reason attached that you can confirm with your sending bank. You can also call us on 1300 737 766 to make sure there are no issues with your account. -Damo

@BOQ please why is my account rejecting some payment from different accounts. I wanted to deposit from a different bank and they kept rejecting the BSB and account number of my BOQ. Please what's going on?? All I know I reset my security questions and since then you're bank act w

@Madstar42 any updates as soon as we can. Thanks - John🌟 2/2

@Madstar42 Hey @Madstar42, thanks for getting in touch! We're currently reviewing our savings and loan rates following the recent decision. We're always working to strike the right balance between supporting our customers, staying competitive, and keeping things sustainable. We'll share 1/2

@BOQ are you passing on the rate cut please be faster this time Athena Home loans have already passed theirs on last time my statement took 6 weeks to show the rate cut

@Cyberstential Hi there @Cyberstential We are sorry for the mix-up regarding this survey you completed. So we can assist you further and assure the correct voucher is sent, could you please send your best contact details to CCCSocial@boq.com.au so we can assist further? Thanks- Scott ⭐

@BOQ Hi there. I’ve received my link but it doesnt seem to work. myprepaidcentre.com.au It is showing me just a blank page

@Cyberstential Hey Cyberstential! If you haven’t received your $20 Visa e-gift card from our Brand Preference Survey, please contact our Customer Experience Team at customerexperience@boq.com.au. Thanks again for taking part, and sorry for any inconvenience -Tay

@10Jetplane We have contacted you privately to discuss this; please check your direct messages. - John

@halimgur Hi Halimgur, thank you for your response. Glad to hear you are now able to view international payment options. We hope you have a wonderful day. Thanks Dee 🌴

@BOQ Thank you for your reply. The problem fixed itself and the İnternational payments option is now available. It could be in response to the email I sent through the app.

@BOQ International payment options disappeared from the new internet banking portal. Doesn't anyone check these things before the switch is made? Why is BoQ support so bad?

@DJ_NATDOG DJ_NATDOG, Thanks for reaching out! This is an unsecured channel, so we are unable to confirm any account details here. Please call our Customer Contact team at 1300 55 72 72 for further assistance. Thanks - John

@BOQ this is bullshit cause the ID time line is 3 business days, the complaint resolution window is 5 days... Wanna know what's worse?? Rent is due and I was told they could give me the debt helpline you've put me in this position

@BigPapaMac27 We’re continually reviewing the rates on all our products to make sure they balance the needs of our borrowers and savers, while remaining competitive. No changes are 'automatic' and are only delivered after consideration of all impacts. -Damo

@BOQ So rate rises are an automatic pass on, but reductions go through a decision process? You people are unbelievable.....

Hey @BOQ when can we expect our 0.25% rate drop on our mortgages? If it was a rate rise, you would have already jacked them up by now so just making sure you're on it as quickly with the drop!