Cally

@Accessorize Hi, I ordered a clutch bag and have been sent a child’s T-shirt. The bag is meant to be. Birthday present for this Saturday and I paid next day delivery for it. Pls can you send me the right item??

It’s been a week since I ordered now, so I also expect you to refund the delivery charge. Thanks

@hmunitedkingdom hello, can you help get Evri to deliver my parcel to me please? Multiple times they’ve said they are going to deliver, just to cancel and then no idea when they will try deliver again!!

@BootsUK Hello, I paid for named delivery date for tomorrow but looks like my order isn’t arriving until next Monday? Can you help please? Order no 418968244

@bababingbaby Ok thanks for checking and confirming

@CallySheard Hi Cally I have just called Royal Mail and they have it in the system and say it should be with you today.. Royal Mail are handling unprecedented levels of parcels at the moment and as a result some delays are experienced and the track and trace deck is sometimes not updating

@bababingbaby Hi, your website says standard delivery is 2-3 days but I haven’t received my order yet and it’s been a week. Please could you let me know when I can expect to receive it? Order number is 6356.

@bababingbaby Hi there, any idea when we might receive the bag as it’s definitely been over 48 hours now?

@CallySheard On its way tracking number KT873742487GB

@bababingbaby Thank you 😊

@CallySheard Yes I will get it out now for you

@bababingbaby Ok that would be great, thank you. Please refund the difference. Should I expect to receive the bag in 48 hours too?

@CallySheard Hi Cally sorry we have not replied sooner yes we have the grey marl in stock and if you wish I can either refund the difference or include an extra bottle holder at no extra cost instead of the £5 refund

@bababingbaby Do you have the grey version in stock and would you be able to get that out to me within 48 hours? I also notice that the bags are £10 cheaper now if you can refund the difference.

@CallySheard The new stock arrives with us next week on the 26th can you wait? Or can I offer a free no cost to you of course upgrade to any other bag or I can of course issue a full and immediate refund. I am so sorry about this.

@bababingbaby Ok thank you 😊

@CallySheard Hi Cally, you should have been in receipt of your order by now we send everything out on a next day or 48hr service. Please give me an hour or so and I will get to the bottom of it. As you can imagine just not as straight forward as normal to get answers.

@helenruns262 @sainsburys I’ll give it a go! Thanks ☺️

Tasty bit of coverage landed by the team today for @OppoBrothers 😋 dailystar.co.uk/real-life/youv…

Only one day of #Veganuary left - can't come BLOOMIN' soon enough! #SmellTheMeat

If @GwynethPaltrow can do it, so can I! Introducing my new candle – This Smells Like My Sausage

@Hermesparcels Hi, you reported a ‘delivered’ and ‘signed for’ a parcel that has not actually arrived. Three other people at the address having same issue from the same delivery. Your online customer support is not helping me nor is our email correspondence. Can you help?

#noelfcontrol @ElvesBB 🤭

Clearly disregarding the Elf and Safety rules! 🐭😬@elvesbehavinbadly #NoElfControl

We’re proud to see our founder Cat named as one of the @LDCPE Top 50 Most Ambitious Business Leaders 2019; which recognises the passionate, determined leaders of the UK’s fastest-growing firms. Read her interview on how Piccolo is using business to do good on the link below

Some amazing Pride goodies from @CocaCola_GB arrived at the DIVA office today 🌈 another rainbow t-shirt to add to the pile? Yes please. 😍 #stonewall #CocaCola #pride