ClassPass

@cryptocabulary Hi there,  we're sorry to hear you're having trouble with the app! Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass Why does your app never work?? #classpass

@Cupcake1359 Hi Emma, thank you for reaching out. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass Hi, I would really like to speak with a person over the AI chatbot which cannot seem to help unless it’s a standard request. Please can I get some help!

@vallerina87 Hi Valerie, thank you for reaching out. We apologize for the inconvenience caused regarding your phone number, your privacy matters to us. Please send us a DM with your email on file, and we can have a member of our team follow up with you. Thank you.

@classpass worst customer service ever! Someone used my number to open an account wasn’t even my name, email or billing information to get a free trial. Tried to make an account of my own was completely ignored by their AI Bots about my privacy concerns!!!!!

@JUBJlBs Hi there, thanks for reaching out. We are sorry to hear that you have been waiting on live chat with no response. We understand you'd like your refund, and we will be glad to help. Please send us a DM with your email on file, and we can have a member of our team follow up with...

@classpass I need help with a refund request. I tried emailing but it’s an automated address, and I’ve been waiting over 3 hours for live chat with no response. Still can’t reach to human. How can I resolve this?

@jmeaghercomedy Hi John, thank you for reaching out. We understand how frustrating it must have been to arrive at a gym with those conditions, this is definitely not the experience we would like you to have. Please send us a DM with your email on file, and we can have a member of our team fol...

Booked a month usage through @classpass - went today and the gym is gross, mouldy, showers not working. Asked for a return of credits and classpass say even though they don’t actually check venues are of any standard it’s impossible to return my credits to use at another gym

@kwasi_championn Hey @kwasi_championn , we love this post! Do we have your permission to include it in some of our promotional materials (including, but not limited to, social media, the ClassPass website, emails, ads, etc.)?

One of the nicest things I have done for myself this year is to get a @classpass membership. I get to do Yoga once a week, Lagree, and even get a massage sometimes when I have enough credit. Totally worth it!

@gabrielaalox Hey @gabrielaalox , we love this post! Do we have your permission to include it in some of our promotional materials (including, but not limited to, social media, the ClassPass website, emails, ads, etc.)?

I loveeeee using classpass

@mstiffanywright Hi Tiffany, not having a promotional offer honored and being overcharged, especially after you made a decision based on that discount, would feel unfair to anyone. Please send us a DM with your email on file, and we can have a member of our team follow up with you.

@sofia_1103 Hi Sofia, driving 2 hours to an appointment only to find the salon didn’t exist must have been really upsetting, and being charged the full amount when you were trying to switch to a lite subscription is frustrating. Please send us a DM with your email on file, and we can have...

I’ve had a very terrible experience with @classpass- I drove 2 hours for an appt. to a salon that did not exist, I wanted to change my account to a lite subscription but got charged the full amount, and now I’ve spent the past week booking a massage that keeps getting deleted.

@b0bananaa Hi there, Thank you for reaching out to ClassPass. We completely understand your frustration with having to reach out about referral rewards not applying automatically. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@expressyou17_ Hey @expressyou17_ , we love this post! Do we have your permission to include it in some of our promotional materials (including, but not limited to, social media, the ClassPass website, emails, ads, etc.)?

I love ClassPass got me dance and yoga class this weekend

@vidhirao2 Hi Vidhirao, Thank you for reaching out to ClassPass. We understand your frustration and want to ensure we're doing everything we can to get this resolved for you. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass How can I escalate an account error issue through Customer Support? Chat/email functions are not addressing the issue.

@happyholidey Hi D, thanks for reaching out and more than happy to help with this. Please send us a DM with your email on file and we can have a member of our team follow up with you. We look forward to hearing from you.

hi, i need my invoice from my latest renewal membership, kindly email me @classpass

@GoldyBenoit Bonjour, merci de partager votre expérience, et nous sommes vraiment désolés pour la frustration que cela a causée. Nous serions ravis d'examiner cela plus en détail pour vous. Veuillez nous envoyer un message privé avec votre email enregistré, et un membre de notre équipe pou...

@classpass Votre système d’abonnement est vraiment problématique : on accumule des crédits, et au moment du renouvellement, tout est remis à zéro si on annule l’abonnement. Ce n’est ni clair ni équitable, fuyez

@EwigkeitXiao Hi there, thanks for reaching out, and we're sorry to hear you’re having trouble with your plan. We’d be happy to look into this for you. Please send us a DM with the email associated with your account, and a member of our team will follow up. We look forward to hearing from you!

@classpass Hi I cannot renew my plan for my regular membership and my unused 36 credits cannot be rolled over.

We’re back up and running! You should now be able to login to your ClassPass account. Our team will continue to monitor things to make sure everything stays smooth. Thanks for your patience!

@lilsignz Hi there, we're sorry to hear about the difficulties you’ve been experiencing with our system and its rules. Please send us a DM with your email on file, and we can have a member of our team follow up with you. Your satisfaction is important to us.

@classpass I’m having some problems with your system and it’s rules. Who can I contact

@seirasong_ Hey @seirasong_ , we love this post! Do we have your permission to include it in some of our promotional materials (including, but not limited to, social media, the ClassPass website, emails, ads, etc.)?

at a wework right now because ClassPass recently made it a thing you can reserve with credits and ITS BANGER…so worth it for $16

@queenita01 Hi Winnie! Thanks for the heads up! We're sorry you can't find the "Refer a Friend" option on iOS. Please send us a DM with the email address tied to your ClassPass account, and one of our team members will look into this and get back to you shortly. Hope to hear from you soon!

@classpass where’s the refer to friend button in iOS ?? Your bot keeps telling me it’s under profile but as you can see it’s no where to be found!

@lilmissbasshead Hey @lilmissbasshead, we love this post! Do we have your permission to include it in some of our promotional materials (including, but not limited to, social media, the ClassPass website, emails, ads, etc.)?

the hospital i work for is partnering w class pass so unfortunately for my haters imma be the sexiest version of me this year xoxoxo

@meganmmaria Hi Megan. We're sorry to hear you were charged a cancellation fee despite cancelling within the 12-hour window. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass charging me a cancellation fee even though i cancelled within 12 hours 🫠