ClassPass

@chavezthefirst Hi Chavez, Thank you for reaching out to ClassPass. That's such a fun idea! We love that you're thinking about ways to make the ClassPass experience more social and connected. Please send us a DM with your email on file and we can have a member of our team follow up with you.

Dear @classpass you should add a feature that lets the girly pops chat if they’ve registered for the same class

@Liv266299783891 Hi Liv! We're sorry to hear you're having trouble finding the cancellation option that's definitely frustrating! We'd love to help you sort this out. Please send us a DM with your email on file, and we can have a member of our team follow up with you. Looking forward to resolv...

@classpass no option to cancel subscriptions on the app? Account > manage plan > nothing? Only “see other plans”..

@uawrnamehasbeen @Verizon Hi Angel, we completely understand your frustration! It's really disappointing when the whole point was supposed to be trying things out. Please send us a DM with your email on file, and we can have a member of our team follow up with you. Looking forward to assisting you.

@classpass @Verizon Not worth it. By the time I would be able to get into most of the better gyms/classes, my trial period will be over. What is the purpose of a "trial" when you can't try anything out???

@Verizon Love the idea of your Shine program, but the @classpass, free 55 credit offering is a deceptive joke! FYI, absolutely nothing decent available without upgrading.

@uawrnamehasbeen @Verizon Hi Angel, we understand how frustrating it must be to find that popular classes are booked weeks in advance and that some listed partners are no longer on our platform. Please send us a DM with your email on file, and we can have a member of our team follow up with you.

@classpass @Verizon No thank you. The classes that were listed available and worth the drive were completely booked up weeks in advance. Several of the very slim amount of gyms listed were no longer on classpass. Massive deception!!!

@lifewithdeborah @CaliforniaDCA Hi Deb, we're sorry to hear about your frustrating experience with unreturned credits for appointments that weren't honored. We understand why you're upset, especially after multiple follow-ups without resolution. Please send us a DM with your email on file, and we can have a ...

Literally taking my account off private so I can rant about @classpass and how inept their seemingly entirely offshore customer service team now is. Multiple follow ups with no response regarding appointments that businesses haven’t honored but took credits for. @CaliforniaDCA !!

@arsh_says Thank you for your feedback. We've understood the confusion with the cancellation fee being higher than what’s shown in the app. We’d like to review this further. Please go to classpass.com/contact and begin your chat with “App Store Review” and include details of your revie...

@ClassPass is a fraud. Chat offered a waived fee for an instructor change, but still charged me. Worse, the studio’s cancellation fee listed on your app is $15 i was charged $29. Your agent claims it’s "policy" to hide fees & charge double? So misleading & unfair.

@MonaaMariee_ Hey @MonaaMariee_ , we love this post! DM us if you’d like to give us your permission to include it in some of our promotional materials (including, but not limited to, organic social, our website, emails, ads, etc.).

Love me some class pass

@ChaliceChanel Hi Chalice, Thank you for reaching out to ClassPass. We're sorry for your negative experience; that's not the support we aim to deliver. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass your customer service is terrible.. 😭

@bread_bread5 Hi there, we understand how frustrating it might be to be charged for a service you aren't actively using, and we deeply apologize about this. Please send us a DM with your email on file, and we can have a member of our team follow up with you. Looking forward to assist you.

@classpass Hi I’d like to request a refund on my subscription renewal, I have not used any of the credits and do not intend to. The renewal was not intentional, I signed up for trial only.

@kisssanet Hey @kisssanet , we love this post! DM us if you’d like to give us your permission to include it in some of our promotional materials (including, but not limited to, organic social, our website, emails, ads, etc.).

My ClassPass really does keep me busy though!! Best $60 spent every month

@strawberdyn Hi Garpu, we understand that the renewal was unintentional and that you would like a refund. Please send us a DM with your email on file, and we can have a member of our team follow up with you. Your satisfaction is important to us.

Hi, I'd like to request a refund for my latest subscription renewal. The renewal was unintentional, and I haven't used any credits from this billing cycle. Could you please make a one-time exception and process a refund? @classpass

@strawberdyn Hi there, we understand that the renewal was unintentional and that you would like a refund. Please send us a DM with your email on file, and we can have a member of our team follow up with you. Your satisfaction is important to us.

@vistapram @lilacsmilez Hey @vistapram , we love this post! DM us if you’d like to give us your permission to include it in some of our promotional materials (including, but not limited to, organic social, our website, emails, ads, etc.).

@lilacsmilez its totally worth it if you like to studio hopping. u can use my refferal to get additional 20 creds. So in total you’ll be get 35 creds classpass.com/refer/GOFUMUBI…

i want to know if #classpass is worth ittt

@nzandz Hi there, thank you for reaching out. We understand what you’re experiencing with the unexpected charges after pausing your account. We're truly sorry for the inconvenience. Please send us a DM with your email on file, and we can have a member of our team follow up with you. W...

@classpass I paused my account but I was charged for months. Please refund my money.

@TailorShift We understand you're really upset about what happened today, and we're sorry your Sunday was ruined. Please send us a DM with your email on file, and we can have a member of our team follow up with you. We are waiting to hear from you so that we can assist you better.

I hate @classpass HATE!!!

@TailorShift Hi Ritu, we're really sorry to hear you're having such a frustrating experience with ClassPass. Please send us a DM with your email on file, and we can have a member of our team follow up with you. Your satisfaction is important to us.

@CatOnDaBeat Hi there, thank you for reaching out to us. We are really sorry to hear how frustrating this has been for you. We completely understand why you’d be upset after being charged and not receiving the credits you were expecting. That definitely isn’t the experience we want for yo...

Thank you!

@JAracist Hi Bobby, please send us a DM with your email on file, and we can have a member of our team follow up with you. Looking forward to assisting you further with your free credits request.

I was super obsessed with @classpass after covid I had a less then positive experience. But the cost is pretty good. I am playing Tennis twice a week now. But I love hot yoga. Class pass gives variety. Low Key I love it . I am thinking the $99

@JAracist Hi there, thank you for reaching out and thank you so much for sharing your experience with us! We're sorry to hear you went through a tough time post-COVID, and we truly appreciate your honesty. We're thrilled that you're back on the courts playing tennis and enjoying hot yog...