Chris Savage

@eoghan @salesforce @fin_ai Congrats! Epic run and journey

We’re excited to share that we just signed an agreement for @salesforce to acquire @fin_ai for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027. Fin started as Intercom 15 years ago. We changed our name to cap our transformation just weeks ago. We were a darling of the SaaS era and invented so many of the patterns you see in software today. Nearly four years ago, in need of a reboot, we jumped on weeks-old modern LLMs to create and define the category we know as Customer Agents today. Salesforce invented modern software and SaaS. And @benioff is like the final boss of tech founder CEOs. In seat for 27 years, he’s one of the last of his era. Still pushing, pivoting, placing big bets. It’s a privilege for @destraynor and I to get to partner with him and join forces with Salesforce upon close at this most fascinating time. And will be very fun to get their help bringing Fin to magnitudes more consumers. To our customers: Over the past few years we’ve been shipping intensely. Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator. With the resources of Salesforce this will only accelerate. And yet little will practically change. I’ll still be CEO, Des will still be running R&D, we’ll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us. To all of our friends, our families, and our employees, past and present: While this is not the end, it is a major, pivotal, special, and emotional moment for us. From the bottom of our hearts, thank you. For everything. To my cofounders, my exec team: Look what we built. Four young lads with a dream and nothing to lose. And a home grown exec team who pulled off the greatest and arguably only late stage software company pivot to AI, and invented one of the most important categories in AI. Thank you for sticking through all of this with me. And now, time to get back to work. See you at our next product launch in a couple weeks. (:

@alphacolin I'm going to start scanning and texting letters to you

So unusual in this day and age to get a physical letter in the mail (our mail gets scanned in so I'll never actually touch this one). Can't reply with a tweet can I? Raised lettering, pale nimbus white, or bone cardstock with silian rail?

@wadefoster Looking sharp!

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The Signal Room season finale is live!! Patrick Hinds (@TrueCrimeObsess), Deante' Kyle (Grits & Eggs), and Sarah Stewart Holland & Beth Silvers (@PantsuitPolitic) joined us to get into the mechanics of community-building. 🎙️ Listen: vist.ly/426b3 #Podcast @wistia

@bhalligan Been too long!

@csavage Oh. Glad you liked it, Chris. Long time, my friend.

The value of a 40-minute conversation is usually one idea you remember for years. This one stuck with me from a conversation between Ben Horowitz and @bhalligan on the podcast "Long Strange Trip:" “Most founders don’t fail from bad ideas. They fail because they stop trusting themselves.” When you hear them unpack it, it clicks: → Over-deferring = no real decisions → Hesitation = no movement → Decision debt = what actually kills companies This felt too important to stay inside a 40-minute conversation… So we pulled it out with @wistia Remix and turned it into something that stands on its own. This is exactly the kind of thing we’ve been using Remix for internally. Not to find highlights but to get to the most poignant ideas, the ones that stick with you long after the conversation, faster. Instead of scrubbing timelines trying to piece it together, we can prompt for the core takeaway and have it build the argument. Prompt for Brian and Ben's convo: "Create a 45–90 second highlight reel with a narrative arc: hook, key insight, and resolution…so someone who missed the full video walks away understanding the single most important idea." Wistia Remix came back with the top themes. Then I chose the one that rang most true to me. Then boom, this video. Video used to be the output. Now it’s the input. The bottleneck isn’t creating more content. It’s getting to the thinking inside it. That’s where Remix has been most useful for us.

Ever notice the worn path cutting through the grass next to a perfectly good sidewalk? That’s a desire path: a path that forms because people keep choosing it. You can design the sidewalk. Stay on it too long and you’ll miss the dirt path. That’s what building open-ended products feels like. With @wistia Remix, there isn’t one “right” way to use it. And that’s exactly what makes it useful. The most valuable feedback we’re getting isn’t coming from feature requests. It’s coming from what people actually do: → Turning Quarterly Business Reviews into movie trailers → Sending clips instead of summaries → Pulling highlights from videos we assumed no one would touch again None of that was the “intended” workflow. If we stayed too close to the path we designed, we would’ve missed all of it. Instead, we’re watching where those paths form and building around them. Open-ended products don’t reveal themselves through instructions. They reveal themselves through behavior. The job isn’t to define the path. It’s to notice where people are already walking and move faster to support it.

The bottleneck to building a better product wasn't headcount. It was culture. @wistia went from 12 product updates a year to 100+ with the same size team, just by changing how they worked. Then, AI changed everything again... Chris Savage (@csavage) on Agents of Scale👇

It’s been two weeks since we launched Remix, and we’ve already rebuilt core parts of it. Early on, we saw word timings weren’t quite right. So we reworked how pacing works under the hood and the improvement has been massive. One thing I’d recommend trying: take a video and ask Remix to “speed it up.” Not just playback speed…actual pacing (removing ums, uhs, long pauses that kill the pace). I’ve been surprised how good it is at tightening something without breaking it. Here’s what people are actually making right now: → Highlights from podcasts, webinars, and demos → Sales call follow-ups that are way more concise and usable → Internal videos… including a surprising number of “movie trailer” edits of long meetings (Some of those are genuinely hilarious. Also… weirdly effective.) What’s been most interesting to me: This is the first product we’ve built that’s this open-ended. There isn’t one “right” workflow. People are just…trying things. And because it’s fast, they keep going. It also means we’re learning really quickly what works, what breaks, and what feels off. If you’re using @wistia Remix, I’d love to hear from you: Where is it not working yet? What feels clunky? What should we fix next? That feedback is shaping the product in real time. More here: wistia.com/product/remix-…

@HarryStebbings We have something cooking that should help with this. Let me know if you want to hop in a beta.

We have the most insane back catalog of content at 20VC. I would pay $50,000 for a tool that could: Crawl the back catalog Find the best segments from past episodes Turn them into super engaging clips. -- Would pay another $50,000 if: They could then connect to our socials. Analyse past posts of a similar type that worked. Craft copy for the post. Analyse best time to post for each specific post. Then post to each different platform. This is what AI should be doing but is not.

@nbaschez 😜

who's building the new loom 👀

The discomfort you're avoiding today doesn't disappear. It just gets interest charged on it. Take the hard conversation now. Future you will thank you.

MAPA: Make America Protein Again

@frankdenbowgoat Can you email me at chris AT Wistia and we will help get this taken care of?

@wistia do yall have support on the weekend? trial is ending in 2 days and looks like you're trying to charge $400/month for a couple of videos

@hunter Glad to hear it. Happy Holidays!!

@csavage Thanks to heroic work from Kevin on your team, got this now rolling. Happy holidays!

@csavage Feature Request: OpenAI is launching apps inside of ChatGPT but Wistia embeds do not work in this environment so we're unable to include our Wistia content there and have to use a different provider. It would be nice for Wistia to support ChatGPT app embeds in the future.

@aubrybracco @survivorcbs Let’s gooo!

The #Survivor50 trailer is here. So honored to be in this lineup. Let’s F***ing do it! Premieres February 25 on @survivorcbs.