Marc Benioff

Just launched at #MiamiGP! 🏎️ From whiteboard to @F1 @visacashapprb paddock in just week. 🛠️ New Salesforce Intelligence Centre is live — powered by Headless 360, Agentforce, @Tableau Next, and Slack. Turning raw telemetry into real-time race strategy for Liam Lawson and the team faster than a pit stop. Yes, Miami, we’re in! @salesforce. ❤️ 🏎️ #F1 #Salesforce #VCARB #Agentforce #Tableau

Our April GTM survey found that CRM usage has risen since AI tools began to be adopted at scale. The agents that listen to calls and write structured notes back into the system are, for the moment, giving reps fresh reason to consult it, because the data sitting there has become dramatically richer than it used to be. a16z's Gio Ahern, Steph Zhang, and Alex Immerman on the shift from "systems of record" to "systems of intelligence": a16z.news/p/from-system-…

Amazing: In real estate, Lennar, the second-largest U.S. homebuilder, deployed an agent called LISA on Salesforce Agentforce to provide round-the-clock customer support from inquiry through post-sale service. LISA schedules appointments and recommends homes independently of sales staff availability, providing significant overhead savings and a richer customer data pipeline. Asset Living, the second-largest U.S. multifamily property management company, layered EliseAI’s agentic platform across leasing, tour scheduling, and maintenance, coinciding with a 6% increase in on-time lease payments and a 3% increase in occupancy. ❤️

In @FortuneMagazine - Your trusted advocate or your rebellious Frankenstein: How you deploy Agentic AI determines which one you get - Winners decide how close to the customer agents get, and how they draw the line b/t work AI does and work humans still own fortune.com/2026/05/07/age…

Welcome Agentforce Operations: Deterministic execution beats probabilistic guesswork. 🛠️ Blueprints now guide specialized agents through complex, multi-step back-office workflows. No more broken handoffs. Full observability, audit trails, and human-in-the-loop control. This is how enterprise AI finally gets real work done. @Salesforce venturebeat.com/ai/salesforce-…

Welcome @UCLAHealth to the Agentforce family! 🚀 UCLA isn’t just using AI & Agentforce — they’re deploying autonomous agents to incinerate administrative friction. Turning hours of clinical prep into seconds and giving providers the most valuable gift: Time. Smarter. Faster. ❤️ More Human. The future of healthcare is here. 👉 uclahealth.org #Agentforce #UCLAHealth #AIinHealthcare

Just launched at #MiamiGP! 🏎️ From whiteboard to @F1 @visacashapprb paddock in just week. 🛠️ New Salesforce Intelligence Centre is live — powered by Headless 360, Agentforce, @Tableau Next, and Slack. Turning raw telemetry into real-time race strategy for Liam Lawson and the team faster than a pit stop. Yes, Miami, we’re in! @salesforce. ❤️ 🏎️ #F1 #Salesforce #VCARB #Agentforce #Tableau

Welcome Salesforce Headless 360: No Browser Required! Our API is the UI. Entire Salesforce & Agentforce & Slack platforms are now exposed as APIs, MCP, & CLI. All AI agents can access data, workflows, and tasks directly in Slack, Voice, or anywhere else with Salesforce Headless 360. Faster builds, agentic everything. 🚀 #Salesforce #Agentforce #AI youtu.be/dQK_pTXrGDk

@Dam624384929850 @salesforce DM me or For phone support you can now auto authenticate into our support with Agentforce 1800NOSOFTWARE Or help.Salesforce.com or dm me

@Benioff You support service at Salesforce is at the worst its ever been. I used to have very good experience from SF Support, for a company that provides Service cloud as a solution, pretttty bad buddy. Holy smokes @salesforce

@Dam624384929850 @salesforce Also for phone call you can authenticate into our support Agentforce 1800NOSOFTWARE Or help.Salesforce.com or dm me

@Dam624384929850 @salesforce Dm me and I’ll resolve it

Is the business model for traditional software companies in permanent decline due to AI Agents not needing seats? 2 examples: Re: @salesforce, we’ve reduced our seats from 10+ to 2 human seats and 1 API seat. And yet, we now pay $22,000 a year, 83% up from $12,000. Why? Our 20+ AI Agents use Salesforce 100x more than we did a year ago. We now have an AI VP Marketing, AI VP Customer Success, and run 4 third party AI GTM agents (including Agentforce). They just plain use Salesforce more. So we pay more. 83% more than a year ago — already. That’s a bull case. Now let’s take @NotionHQ. We love Notion and it has seen huge acceleration from AI usage inside its app. AI makes Notion better. But … but … our AI Agents don’t care. Our AI VP Marketing and AI VP Customer Success have no need to log into Notion. And our real-time dashboards from our AI VP Marketing (who leads our weekly standup now, which we used to do from Notion) is better and hyper customized to us. And better integrates with all our other agents. So we realized last week that we hadn’t actually used Notion in months. Even with its strong AI product enhancements. Our AI agents just don’t need Notion. But they do need Salesforce more than ever. At least, our AI agents do. Is this a System of Record difference? Or is it just something that will vary app-by-app? Not sure. What I do know is it will cut many ways.

I’m locked on, @DavidSacks! We’re hiring 1,000 new grads & interns right now to ride the AI exponential. You are right they said AI would kill entry-level jobs. Meanwhile these grads & interns are building it — powering Agentforce & Headless360 at Salesforce. 🚀 New grads: Drop your resume to @salesforcejobs or futureforce@salesforce.com #FutureForce #AI

@Jason I’m in

We started an AI founder twitter group... reply with "I'm in" if you're a founder and want to be added

No browser required. Our API is the UI. 🔓 Salesforce Headless 360 just exposed our entire platform — apps, workflows, metadata, Agentforce & Slack — as unified APIs, MCP tools & CLI. Build on any surface. Give Agentforce deep, trusted context. Stop just using Salesforce. Start building with it. 🚀 cio.com/article/415953…