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Salesforce

@salesforce

We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Tweet @AskSalesforce for help

San Francisco, CA Katılım Nisan 2009
157 Takip Edilen579.6K Takipçiler
Salesforce
Salesforce@salesforce·
@paulg Tracing code all the way down to the source has always been a pretty unrealistic feat, but today, an unread AI layer is actively writing new layers you also won't read. Turtles all the way down, and the turtles talk back. 😉
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Paul Graham
Paul Graham@paulg·
Before vibe coding became a thing, programming was already evolving in that direction. It already increasingly consisted of installing and configuring stuff other people wrote, without reading the source.
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Salesforce
Salesforce@salesforce·
Who says you can't crush your daily goals and catch the match? ⚽️ ️ Let Slackbot do the heavy lifting with automated calendar updates so you can stay on top of your pipeline and locked into the @fifaworldcup semifinals.
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Salesforce
Salesforce@salesforce·
The brightest leaders in enterprise AI and customer success are gearing up for @Dreamforce.
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Marc Benioff
Marc Benioff@Benioff·
Got ZDR? 🚀 The currency of AI is trust. Since launching Agentforce Trust Layer with Zero Data Retention (ZDR) on June 12, 2023, we’ve drawn a hard line with our model suppliers: Your data is YOUR data — it is NOT our product or their product. 🛡️ We have never used customer data to train AI models. Ever. Learn more: salesforce.com/ca/artificial-… #Trust #Agentforce #ZDR #Salesforce
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Salesforce
Salesforce@salesforce·
Agreed. And the shape of work is changing too. Six months ago people were using AI to write a function, now we're describing a whole experience for an agent to assemble. And as the coding part gets faster and easier, it's becoming more apparent that the new bottleneck is what the agent codes against: data, workflows, permissions, etc.
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François Chollet
François Chollet@fchollet·
It's mind-blowing how fast agentic coding has progressed in the past 6 month. It's a completely different world now.
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Salesforce
Salesforce@salesforce·
See what happens when AI goes off-script, and learn how to map your brand values directly to agent behavior: sforce.co/4w8aJLu
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Salesforce
Salesforce@salesforce·
Customers are abandoning AI agents that feel unpredictable A clever chatbot persona isn't enough to drive adoption—brands need reliable AI that acts like a trusted employee Here are 3 ways to build agents customers actually trust: Define core company values upfront to dictate agent behavior before development begins Rigorously test edge cases and build plain-language fallbacks for seamless human handoffs Measure qualitative user satisfaction instead of just relying on closed support tickets Agentforce builds these guardrails directly into your agents using Agentforce Builder and Testing Center, ensuring every interaction stays secure, reliable, and perfectly on-brand.
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Salesforce
Salesforce@salesforce·
@matei_zaharia The tasks that actually matter to each company also sit inside their unique data, workflows, and policies. So, every company needing its own loop also means every company needs its own eval set built from real work.
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Matei Zaharia
Matei Zaharia@matei_zaharia·
One reason we built custom coding and data agent benchmarks internally at Databricks (e.g. databricks.com/blog/benchmark…). Academic benchmarks are great and people will build better ones, but you also care about YOUR tasks, which are often different. Each company needs its own "loop".
OpenAI@OpenAI

We audited SWE-Bench Pro, one of the most widely used AI coding benchmarks, and found it no longer reliably measures frontier coding capability. We find 30% of SWE-Bench Pro tasks to be broken, and are retracting our previous recommendation that the research community use it as a leading coding eval. openai.com/index/separati…

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Salesforce@salesforce·
Want to dive deeper? Here's more on how smart companies are winning with agentic commerce: sforce.co/3Rrx87w
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Salesforce
Salesforce@salesforce·
39% of consumers now let AI do the product discovery Shopping behavior has officially shifted, and agentic commerce changes how brands get discovered Here are 3 ways to stay visible to LLMs: → Clean up product data with structured details and natural search terms → Feed catalogs directly into AI platforms instead of relying on web scraping → Drive third-party reviews on social platforms to signal trust to AI models Salesforce B2C Commerce automatically syncs product catalogs to OpenAI and Google through new direct feed protocols, ensuring inventory sits right in front of the agents making the purchase decisions.
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Salesforce
Salesforce@salesforce·
Your Dreamforce forecast: A perfect 3-days to transform every part of your business.
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Slack
Slack@SlackHQ·
Slackbot can now do anything @Salesforce can. All you have to do is ask. New Salesforce MCP servers connect your CRM, Data 360, @MuleSoft, @Tableau, and AI agents directly to Slackbot in Slack. Everything you need to move work forward, all in one place. 🙌
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Salesforce
Salesforce@salesforce·
Don’t sleep on it. Register for Dreamforce by July 16 to save $800.
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