Cygnet Kitchen

Huge thanks @fooddrinkguide for including me in your list with @lordloftus @JodiHinds @Food_Stylist_ @DavidGriffen foodanddrinkguides.co.uk/blog/british-f…

3. … to a manager, I have still not been contacted. The service I have received is appalling and their approved garage, negligent at best. Zero concern from @TheAA_UK , what do I have to do to get someone to take this seriously?!

My car was in a @TheAA_UK garage for scratch to be repaired for a whole month after a no fault accident. I complained several times to my insurer @TheAA_UK about garage and was dismissed. I was told I could not remove my car despite no work having been done (cont. in comments)

2. The day after I finally got my car back and was driving at speed on a motorway the bottom plate fell down underneath the car almost causing an accident as we swerved from fast lane to slow lane. Despite several emails to the CEO Jacob Pfaudler requesting to speak…

Do not bother getting @TheAA_UK European breakdown. 7 hours + waiting for breakdown recovery. Lied to continually by ‘customer service’ Had to find and pay for help ourselves. AA now saying there are serious issues in France but not when we paid last week. No compensation #theaa

Do not bother getting @TheAA_UK European breakdown. 7 hours + waiting for breakdown recovery. Lied to continually by ‘customer service’ Had to find and pay for help ourselves. AA now saying there are serious issues in France but not when we paid last week. No compensation #theaa

Do not bother getting @TheAA_UK European breakdown. 7 hours + waiting for breakdown recovery. Lied to continually by ‘customer service’ Had to find and pay for help ourselves. AA now saying there are serious issues in France but not when we paid last week. No compensation #theaa

@LeShuttle It’s a shame your customers can’t say the same. My elderly mother has been in the queue for a train for several hours with her old dog who is very stressed. No help, no water, zero customer service.

It’s our 30th birthday today! 🥳We’ve come a long way, with millions of customers - and we’ve loved each, and every, journey with you. Watch out for more birthday celebrations, throughout the year!

@TheAA_UK The service we have received has been non existent and appalling. We will be raising an official complaint to your CEO and reporting you to trading standards. #theaa

@CygnetKitchen We hope you're doing okay and our team will be doing all they can to help as quickly as possible. Have you heard from our European team today for an update?

Having paid over £250 for car breakdown with the @TheAA_UK while on holiday in France, we are being told that it is a standard 5 hour wait for assistance in 100 degree heat. We were not informed when we paid for it. I’ve been a customer for over 20 years, it’s shocking #theaa

@TheAA_UK No, we have just been lied to, your team have been useless apart from one lady. We finally managed to get to a garage this morning and were told that our wheel is warped and needs replacing but there is nothing they can do - we should drive slowly to our destination

@TheAA_UK We left a message for a manager to contact us at 4pm, we’ve had absolutely no contact or message back. We are now forced to get help locally and pay ourselves. I will be reporting you to trading standards.

@CygnetKitchen Hi, we're really sorry about the delay. We are currently experiencing a higher than expected workload in France. We're working with our Partners to improve response times.

@TheAA_UK @TheAA_UK It is now a 10.15pm - we have been waiting over 7 HOURS for emergency breakdown assistance. Finally managed to get through on the phone and spoke to someone who said that no emails or contact was made with recovery in France by the staff I spoke to. #theaa

@TheAA_UK It is not acceptable!! There was no mention of this when we booked a couple of days ago and were charged £250 for 2 weeks cover. There is a local garage here in Beaune that could have come out straight away but this not allowed!! #theaa

Will be reporting you to @TradeStandards for deliberately withholding this information from customer’s when they book. @TheAA_UK

On top of this the staff say things like ‘we can’t do anything we’re not in France and despite asking to speak to a manager an hour ago we were told they were busy and would call back when convenient. #theaa

.@CygnetKitchen's comforting and simple chicken soup recipe is laced with Moroccan flavours to add a little warming spice to your lunch! greatbritishchefs.com/recipes/morocc…

@SundayBrunchC4 Has @CraigDavid been cryogenically frozen for the past 20 years, he hasn’t aged a day 😳

Another day of constant drizzle and another cosy soup to chase away the Monday blues. This time from @rachelallencooks 's gorgeous book 'Soup, Broth, Bread' which I shot for @thehappyfoodie last year.