HelpCentreDM

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HelpCentreDM

HelpCentreDM

@HelpCentreDM

가입일 Ocak 2026
33 팔로잉5 팔로워
HelpCentreDM
HelpCentreDM@HelpCentreDM·
@Madge197930 Hello @Madge197930, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you
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Claire Marriott
Claire Marriott@Madge197930·
@Debenhams how do we get a response to a complaint from you guys I’ve been trying to get an issue resolved now for 2 months 😡 I can’t repeat myself again! Shocking customer service….
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HelpCentreDM
HelpCentreDM@HelpCentreDM·
Hello @Madge197930, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you
Claire Marriott@Madge197930

@Debenhams how do we get a response to a complaint from you guys I’ve been trying to get an issue resolved now for 2 months 😡 I can’t repeat myself again! Shocking customer service….

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HelpCentreDM
HelpCentreDM@HelpCentreDM·
@n_aaav Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you
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nav
nav@n_aaav·
@Debenhams I raised this at the start of March, yet my return window is about to expire because of YOUR system failures. How is it fair that I’m being put at risk of losing my refund when I did everything on time and you didn’t fix it? Shocking service.
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nav
nav@n_aaav·
@Debenhams this is absolutely unacceptable. I’ve been trying to return an item for ages and your system STILL won’t recognise my order. Your customer service has done NOTHING despite me chasing repeatedly. My return window is about to expire because of YOUR system failures.
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HelpCentreDM
HelpCentreDM@HelpCentreDM·
@RebekahWM Hi there, apologies for the inconveniences caused. Kindly follow back so we can assist you further via DM. Thank you
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HelpCentreDM
HelpCentreDM@HelpCentreDM·
@marvinduke13 Apologies for the inconveniences caused kindly share your reachable WhatsApp contact for easier and fast communication.
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rallyman44
rallyman44@marvinduke13·
@HelpCentreDM On top of this you gave us the wrong return address… why ? You must know where returns go…Then DPD failed to collect it so we had to rebook it …. This is one big disaster for you … doesn’t look good…
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rallyman44
rallyman44@marvinduke13·
@Debenhams we will never ever buy another thing from Debenhams again. Bought an item and it’s faulty after 1 week …had to pay to send it back cheeky cunts …. £30 it’s cost us … hope you go out of business and..oh and keep your replacement paid by credit card so got money back
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HelpCentreDM
HelpCentreDM@HelpCentreDM·
@Tequilan Hello @Tequilan, we apologize for the inconvenience caused by, Kindly follow back and DM your reachable phone number and your order number for further Assistance. Thank you
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Tequila
Tequila@Tequilan·
What a fail by @Debenhams Issue a gift card today that has already expired
Tequila tweet media
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HelpCentreDM
HelpCentreDM@HelpCentreDM·
@PetDetective25 Hello @PetDetective25, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you
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Pet Detective
Pet Detective@PetDetective25·
Absolutely shocking service from @Debenhams 2 items returned only one refunded and I’ve been told there ‘nothing’ they can do!!
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HelpCentreDM
HelpCentreDM@HelpCentreDM·
Hello @marvinduke13, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you
rallyman44@marvinduke13

@Debenhams we will never ever buy another thing from Debenhams again. Bought an item and it’s faulty after 1 week …had to pay to send it back cheeky cunts …. £30 it’s cost us … hope you go out of business and..oh and keep your replacement paid by credit card so got money back

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HelpCentreDM
HelpCentreDM@HelpCentreDM·
@DdebPT Hi @DdebPT, thank you for reaching out. Please follow back and DM your order number, we would like to assist you.
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HelpCentreDM
HelpCentreDM@HelpCentreDM·
Hello @Cheryl666, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you
CHERYL@Cheryl666

@Debenhams Just tried to use this gift card that I received today 3rd March 26 after filling in a survey only to check that it expired 28 February 26. Hoe can I receive it after the expiration date

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HelpCentreDM
HelpCentreDM@HelpCentreDM·
@Cheryl666 Hello @Cheryl666, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you
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CHERYL
CHERYL@Cheryl666·
@Debenhams Just tried to use this gift card that I received today 3rd March 26 after filling in a survey only to check that it expired 28 February 26. Hoe can I receive it after the expiration date
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HelpCentreDM
HelpCentreDM@HelpCentreDM·
@CTChrisCT Kindly DM us your order number and email address, for us to assist you.
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CT
CT@CTChrisCT·
@TrippLuggage @PatelShaleena @Debenhams Same happened with me constantly ignore emails, don’t answer phone, my bag zip stopped working first time I’ve used it. I contacted you every few months but ignore, phone lines terrible
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Shaleena Patel
Shaleena Patel@PatelShaleena·
@Debenhams I really really need to try and find this bag in a store near me - Bolton, Lancs please please please can you help x🤔🤔🤔x
Shaleena Patel tweet mediaShaleena Patel tweet media
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HelpCentreDM
HelpCentreDM@HelpCentreDM·
Hello @CTChrisCT, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you
CT@CTChrisCT

@TrippLuggage @PatelShaleena @Debenhams Same happened with me constantly ignore emails, don’t answer phone, my bag zip stopped working first time I’ve used it. I contacted you every few months but ignore, phone lines terrible

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HelpCentreDM
HelpCentreDM@HelpCentreDM·
@CTChrisCT Hello @CTChrisCT, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you
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HelpCentreDM
HelpCentreDM@HelpCentreDM·
@lisathomson2112 Hello Quinn, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your reachable number and order number we connect you with an agent who can assist. Thank you
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Quinn, LisaX
Quinn, LisaX@lisathomson2112·
@OfficialPLT why am i being taken to debenhams portal when trying to create a return? the order number is not recognised there!! please help me
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HelpCentreDM
HelpCentreDM@HelpCentreDM·
Hi @BevlZombie, thank you for reaching out. Please follow back and DM the details of the parcel, we would like to assist you.
Bev@BevlZombie

@Debenhams on Weds 18th a parcel was delivered to my address. This now appears to have been a mistake even though my address was on the parcel. Please message me for details

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탐색

@Madge197930 @Debenhams @n_aaav @RebekahWM @DebenhamsBeauty @marvinduke13 @Tequilan @PetDetective25