The Real Mrs Lee
1.7K posts
And they continue protracted communication to avoid refunding a promised amount. And avoid advising of their complaints procedure. Dreadful "customer service". Used to be a great company. And fake Debenhams 'claim companies', don't bother responding/DM, I'll keep blocking you!
The Real Mrs Lee@DdebPT
@Debenhams can you please, please review and respond to the dm you asked me to set up??
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@Debenhams can you please, please review and respond to the dm you asked me to set up??
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@Debenhams I have done so. I did this last month and again this month. Check the DMs!
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@Debenhams 3 months, still waiting. Such a shame when a firm's customer service disappears alongside their presence on the high street 😞
The Real Mrs Lee@DdebPT
@Debenhams reverting to attempting contact via X, as I've not received a response through either messenger or WhatsApp for over 24hrs. Can you please invoke your 'customer service' and assist me??
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@Debenhams reverting to attempting contact via X, as I've not received a response through either messenger or WhatsApp for over 24hrs. Can you please invoke your 'customer service' and assist me??
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@SkyUK got an email from you saying you're closing my email account, but it has recently been used, and I've re-signed into it thru web. Looks genuine. Your chat help doesn't cover the ask?
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@British_Airways My correction - CEDR/ CAA not FOS (if you'd replied advising me of your complaints process like I've asked you to several times, I'd have known that!)
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@DdebPT Send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Kevin B twitter.com/messages/compo…
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@British_Airways dozen emails over 2wks to resolve delayed luggage issue, you reject, part offer, renege, offer/no breakdown, ignoring my key ask - for the love of God will someone please tell me what your complaints procedure is!? I need to officially raise before going to FOS
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@British_Airways And it keeps bouncing through to the bot response 😂 I've since had another confusing reply thru email. Honestly, BA, you seriously need to get your customer service act together! I think I have sufficient to revert to FOS now, thank you
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@DdebPT Our Customer Relations team will be able to look into that claim for you in that case and see what we can do. Si
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@British_Airways NYC break, Manc>EWR via Heathrow. Luggage arrived on day 2 of a 4 day break. Had NO contact from BA in this regard. Understand we'll be reimbursed for necessities we had to buy. Came back yday, & luggage remains in Heathrow AGAIN. And still no contact. Shocking!
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@British_Airways I don't need to buy clothes/toiletries this end but did have to on arrival in NYC for the first days without luggage.I will claim for those but receipts are in the case which has again gone astray.I'm saying if I don't get it back,I won't have receipts for that part of the claim
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@DdebPT As you have returned home, our Customer Relations team won't reimburse items such as clothing and toiletries. However, they may reimburse reasonable costs for hair straighteners, but we can't make any guarantees. Natalie M
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@British_Airways Ok, thank you. So in the meantime, I'll have to replace just the items that I do need now, but if it arrives, would you still reimburse? Eg hair straighteners?
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@DdebPT When you have your bag and you're ready to add your receipts to your case, you can add these using the following link: disruptionclaim.britishairways.com/additionalClai…. Natalie M 2/2
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@British_Airways Thanks. Still showing as being searched for. How long before deemed lost?Also, receipts for items bought when initially delayed are... in the luggage! So how can I claim?Do I claim separate incidents?You advise to contact insurer first. Seems unfair to mark my insurance & excess?
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@DdebPT I'm sorry that hasn't worked. Please try following the full link here: britishairways.com/content/en/cy/… - Jay
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@DdebPT We're sorry to hear that. Please check the following link for the latest updates on your bag: ba.com/lost-and-damag… - Jay
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@British_Airways Yes. They'd cut off the lock & opened my luggage on the first leg, so I bought a new lock. Presumably they'll do the same again. What was odd, on arrival at Manc several other customers' were proactively told their luggage hadn't made it. I wasn't. I'm hoping it's not fully lost
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@DdebPT We're sorry your bag has been delayed again and for the inconvenience this has caused. Did you log this at the airport and receive a baggage reference? JulieR
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