Lenskart Support

@SRKs555 Hi there, we are sorry for the inconvenience caused to you. Request you to share the order ID and contact number via DM. Thanks-Divya twitter.com/messages/compo…

Hi @Lenskart_com ordered 2 frames of which one is delivered and one is delayed over a day. Please cancel the order if you cannot deliver it now.

@anilsatapathy Hi Anil, this isn’t the experience we strive to deliver, and we’re sorry you had to go through it. Please DM your order details along with your registered contact number, so we can review the case and get back with a resolution. Thanks - Kajal twitter.com/messages/compo…

@Lenskart_com don’t have a customer care!!!How the hell they are allowed to work…this company should be shut down…

@tomatshang_001 Hi there, we are sorry for the inconvenience caused to you. Request you to share the order ID and contact number via DM. Thanks-Divya twitter.com/messages/compo…

Disappointed with @Lenskart_com @peyushbansal

@UnstoppableAnsh Hi Abhi, we apologize for the inconvenience caused to you. We are checking your concern from our end, and will get back to you with an update at the earliest. Thanks- Srishti D

@XpressBees_IN @Lenskart_com Call me right now 3 days no movement of my product @XpressBees_IN

for 2 hrs distance you are standing at one location since 2 days why your service's is to much i want my product as soon as possible @XpressBees_IN @Lenskart_com dont use xpress bee for shipping i dont want their service AWB 121550865572

@upradip01 Hi Pradip, we are sorry for the inconvenience caused to you. We will connect with you shortly and resolve the concern at the earliest. Thanks-Divya twitter.com/messages/compo…

@Lenskart_com @LenskartSupport recently i have purchased one glass from lenskart and due to heavy glass it broke from hinge in first day use raised request for repairs as said approval need 24 hour now 1 week done no reply no message no call worst thing better choose local shop.

@Divyesh__007 Please let us know if you require any further assistance. Thanks - Narinder. twitter.com/messages/compo…

Hi @Lenskart_com, I still haven't received my order that was scheduled to be delivered on the 9th. Could someone please look into this and provide an update ASAP? My Order ID is: [1335979238]. Let me know if you need any other details in DMs.

@Divyesh__007 As per our records, your order was delivered to the Lenskart store in, Tri Nagar on 9 April 2026 at 10:18 AM. Kindly visit the store to collect your order at your convenience. Store hours are 11:00 AM to 9:00 PM, seven days a week. twitter.com/messages/compo…

@Divyesh__007 Hi Divyesh, we attempted to contact you on your registered phone number; however, there was no response. twitter.com/messages/compo…

@Divyesh__007 We appreciate your patience and would connect with you shortly. Thanks - Narinder. twitter.com/messages/compo…

@ayushxsingh5 Hi Ayush, we apologize for the inconvenience caused to you. We are checking your concern from our end, and will get back to you with an update at the earliest. Thanks- Srishti D

@Lenskart_com @peyushbansal App shows my orders as delivered (Apr 11 & Apr 12), but the store says they haven’t received them yet. How is the status marked delivered when the store doesn’t have the products? Facing repeated inconsistencies again. Need immediate clarification.

@Urfriendshashi Hi Shashidhar, this isn’t the experience we strive to deliver, and we’re truly sorry you had to go through this. Please allow us some time to review your case, and we’ll get back to you with a resolution at the earliest. Thanks - Kajal twitter.com/messages/compo…

@Lenskart_com I placed an order for glasses (Order 1336077099) on April 5, but it still hasn’t been delivered even though it’s marked as delivered. support ticket (ID: 120045018) hasn't been resolved, but shows closed. Please help urgently,I need an update on my missing order!"

@amber_jafr86365 Hi there, this isn’t the experience we strive to deliver, and we’re sorry you had to go through it. Please DM your order details along with your registered contact number, so we can review the case and get back with a resolution. Thanks - Kajal twitter.com/messages/compo…

@Lenskart_com Your after-sales service seriously needs improvement. Reaching customer support feels unnecessarily complicated like trying to solve a Rubik’s cube. It shouldn’t be this hard for customers to get help.

@chaiwithraman Hi Raman, this isn’t the experience we strive to deliver, and we’re truly sorry you had to go through this. Please allow us some time to review your case, and we’ll get back to you with a resolution at the earliest. Thanks - Kajal twitter.com/messages/compo…

Raised a series concern on mail @Lenskart_com but no reasons within 44 hours when they are promising to resolve the issue within 24 hours. Worst Service after being loyal for the company in last 4 years. @peyushbansal

@dgyaneshwar18 Hi Ankit, this isn’t the experience we strive to deliver, and we’re sorry you had to go through it. Please DM your order details along with your registered contact number, so we can review the case and get back with a resolution. Thanks - Kajal twitter.com/messages/compo…

@Lenskart_com worst service providers, @peyushbansal never expected this from lenskart, even though on committing the date for delivery, the delivery was denied with pathetic reason. Worst experience......

@rishhbhh Hi Rishabh, we sincerely apologize for the inconvenience caused to you. Please be assured that we will connect with you over a call by 13th April 2026. Thanks, Shivang.

@Lenskart_com Hey lenskart i want to return the frame but I'm not Order # 1336495200 Placed on 09 Apr 2026

@22ee1a4ebec34da Hi Bhargav, we sincerely apologize for the inconvenience caused to you. Please be assured that we will connect with you over a call by 13th April 2026. Thanks, Shivang.

@Lenskart_com, why do they always make fake promises even if they are not able to fulfill ? At the time of ordering, it shows delivery for tomorrow, but after placing the order, delivery shows after 4 days. So why didn't you give the correct delivery date before placing the order

@SHalder75532 Hi Sudipta, we sincerely apologize for the inconvenience caused to you. Please be assured that we will connect with you over a call by 13th April 2026. Thanks, Shivang.

@Lenskart_com Pathetic Service...   Any local store can deliver a spectacle within 3 days and brand like Lenskart is taking 15 days to deliver order!!! Am sure and you may also admit that it is not a good advertisement.  Order No: 1336006047.

@Lohaa_Singh Hi there, this isn’t the experience we strive to deliver, and we sincerely apologize for the inconvenience caused. Kindly share your registered contact number or order ID (if any), so we can assist you further. Thanks, Shivang.

@Lenskart_com How long should I wait dear?

@Prem7543 Hi Prem, we are really sorry for the issues you've highlighted to us. Kindly share your order details along with 2-3 images of the product via DM for better assistance. Thanks-Suraj. twitter.com/messages/compo…

मै @Lenskart_com का powered चश्मा पहने हुए था, जो साल भी नहीं हुआ है और एलोविश हो गया है।मै तो company पे trust कर के खरीदा था but company & costly होने से भी कुछ नहीं होता है।तो क्या मुझे exchange कर के देगा अभी वारंटी में है? @LenskartSupport @peyushbansal

कुछ दिन पहले में train से travel कर रहा था, पानी बेचने वाले आ जा रहे थे तो में एक बोतल पानी खरीदा और उसने मुझे दिया लेकिन वो मुझे वो मुझे yeollw सा दिखा,तो मैने उसे बोला ये yellow🟡क्यों दिख रहा है।उसने बोला नहीं तो clear ही तो है जो सही भी था,वो सिर्फ मुझे ही दिख रहा था क्योंकि

@goutham54015203 Hi Mr. Goutham, we’re really sorry for the inconvenience caused. Please be assured that we are here to help you. We will check the details and assist you further. -Thanks, Vivek twitter.com/messages/compo…

@Lenskart_com #lenskart I don’t know why you ppl give coupons, I wanted to buy lenses, even customer care people, store staff is saying we don’t know abt this. By seeing this I bought hustler frame. Scammers. @peyushbansal