Netspend

@riogma All fees are disclosed prominently in the terms and conditions that you must agree to when you sign up for an account. Thank you.

I just discovered the predatory actions of @Netspend debit cards. I was charged $5.95 per month for "Inactivity Fee" on the account. They depleted the card. I read a story where a mom got her son a $50.00 pre-paid card, and when he went to use it, only had a few bucks remaining.

@Charloteebaby We'd be happy to investigate your issue. Please email socialsupport@netspend.com and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you!

@Netspend @Netspend I’m having issue with my account it says block and I’ve been contacting you all but no response

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@vhgnyc Hello, apologies for the hold times, on days when everyone is expecting their social security deposits we experience high call volume. Please drop us a DM and we'll see if we can assist you. Thanks! - Erin

@Netspend I've been using your card for over a decade. Yesterday why your average hold time over 90 minutes yesterday? And I selected the option for a call back and never received a call back? Today I've been on hold for 20 minutes, hold time said one minute.

@richplugkesh We do not play with peoples money. We cannot deposit what we do not have. We did not receive the vast majority of benefits payments until 4:35pm Central on 3/31. We deposit all monies as soon as we receive them. Thank you. - Erin

@Netspend the worst card you can ever get whyyyyyyy do yall play with people money like this

@HardatWrk94 When you receive that message it means that you need to contact customer support. Please call us at 1-866-387-7363 as soon as you can. Thanks - Erin

@Netspend @queenofcokezero I've been having the hardest time accessing my account. Can't make online purchases or send money to friends. Can't even recover a password. Only message I get is "There is an issue with your account."

@Netspend My account got restricted for creating it and now I need to call you and I am pretty annoyed and avoiding it.

@queenofcokezero We'd be happy to help with your issue. Please email socialsupport@netspend.com and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you!

@Netspend Secondly I have opened netspend accounts before and never was asked for a social security card. That's why I chose you I thought it was a good choice... And it wasn't.

@queenofcokezero We are required to verify the identity of every account holder by federal law. If we're asking for identification it's because we're following standard procedures like any other financial institution. Thanks. - Erin

@Chris_johns78 @Netspend I will do that. It can't be more suspicious than being asked to send a copy of my social security card to use my prepaid debit card....

@Malthum05 We are aware of the issue and teams are engaged to resolve as quickly as possible.

@Netspend Is net spend down ?

@WandasDaughter_ We are aware of the issue and have teams engaged to resolve. Thank you. - Erin

@moneymadewestt @Netspend And Netspend isn’t known for technical issues, I was freaking out

@Netspend hey what is going on??????? I can’t login to NONE OF MY ACCOUNTS?!?! HELLO?????

@WandasDaughter_ We are aware of the issue and have teams engaged to resolve. Thank you. - Erin

@jason_deak We are aware of the issue and have teams engaged to resolve. Thank you. - Erin

@Netspend having issues?

@SDIYBT88 @powell26808 We are aware of the issue and have teams engaged to resolve. Thank you. - Erin

@Netspend @powell26808 The app and website arent working. Whats going on netspend?

@IntlMergers Please check your DMs. Thanks so much. - Erin

@Netspend No one answers. Two different numbers. Ring disconnect.

@Netspend customer service phone not working. And can't sign in website. Estimated time til repaired?

@TerryWGraybeard We'd be happy to investigate your issue. Please email socialsupport@netspend.com and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you. - Erin

Do not use @Netspend you can’t speak to a representative for this piece of garbage company. You get trapped in Telephony and can’t get out unless you hang up. I made a mistake by using them, but will not make it again.

@mikevg101 We'd be happy to investigate your issue. Please email socialsupport@netspend.com and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you!

@Netspend you guys have THE ABSOLUTE MOST DEPLORABLE CUSTOMER SERVICE IN THE HISTORY OF THE WORLD!! YOU GUYS ARE LUCKY YOUR CALL CENTER ISNT WITHIN DRIVING DISTANCE!!

@theknifingkat No, the app is not down, we just logged in no problem. What's happening for you? - Erin

Is the NetSpend app down?@Netspend

@myloudfamily @asknetspend We'd be happy to investigate your issue. Please email socialsupport@netspend.com and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you!

Hey @asknetspend and @Netspend Can I have someone contact me about why my card was declined? And the account I never set up closed? Via email a customer service agent told me I had to contact a customer service agent. #customerservice #netspend #CFPB

@Taydoll617 We'd be happy to investigate your issue. Please email socialsupport@netspend.com and provide your full name, email address, phone number, and a detailed description of the issue. Please also mention that you reached out to us on X. Thank you!

@asknetspend @Netspend Hi. I emailed thru the app two weeks ago about 60 dollars in overdraft fees that should've only been 20 dollars worth and I still haven't heard back or had it rectified. Thank you have a great day