Kwekyes Joy | Customer Service VA

CS Rep Diaries 😭 (Day 2) Customer: Hi, I’ve been charged twice. Me: I’m so sorry about that, let me check for you. checks account Me: I can see two charges, but one is still pending and will reverse automatically. Customer: No, I want my money now. Me: I understand, but it’ll drop off shortly… Customer: So you’re telling me to wait?? Me: Just a little while, yes. Customer: This is why I hate this company. Me (still calm somehow): I completely understand your frustration… Customer: Okay but can you hurry it up? Me: …it’s literally pending 😭 Some days you’re not solving problems… you’re just absorbing stress Have you ever dealt with something like this before? 😭

CS Rep Diaries 😭 (Day 2) Customer: Hi, I’ve been charged twice. Me: I’m so sorry about that, let me check for you. checks account Me: I can see two charges, but one is still pending and will reverse automatically. Customer: No, I want my money now. Me: I understand, but it’ll drop off shortly… Customer: So you’re telling me to wait?? Me: Just a little while, yes. Customer: This is why I hate this company. Me (still calm somehow): I completely understand your frustration… Customer: Okay but can you hurry it up? Me: …it’s literally pending 😭 Some days you’re not solving problems… you’re just absorbing stress Have you ever dealt with something like this before? 😭

The earlier smaller accounts realize that it's their fellow small accounts that will help them grow, the earlier they begin to build real connections. Big accounts will drop posts that look like they favor you and na small accounts go full there, giving them the engagements. But you'll still come back to the small accounts you left behind and expect them to engage when you post? Go back to your big account na and ask them to comment on your posts osiso This is how I'll jump over your post 👇