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CS Rep Diaries 😭 (Day 2)
Customer: Hi, I’ve been charged twice.
Me: I’m so sorry about that, let me check for you.
checks account
Me: I can see two charges, but one is still pending and will reverse automatically.
Customer: No, I want my money now.
Me: I understand, but it’ll drop off shortly…
Customer: So you’re telling me to wait??
Me: Just a little while, yes.
Customer: This is why I hate this company.
Me (still calm somehow): I completely understand your frustration…
Customer: Okay but can you hurry it up?
Me: …it’s literally pending 😭
Some days you’re not solving problems… you’re just absorbing stress
Have you ever dealt with something like this before? 😭
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