SWR Help

@beccafrxncis Hi, you would need to register the item as lost property, you can do so here southwesternrailway.com/contact-and-he… . The code for this service was 2P79, please put as much detail as you can when you register the item as missing. ^MCB

@SW_Help I’ve lost a Motorola phone in carriage 4 on the 00:32 from Farncombe to Liphook can you advise how I go about finding it ?

@FreddieDowning_ Hi Freddie, apologies for the delay to your journey this evening. The next scheduled departure from Woking this evening is the 22:35, there should also be a bus coordinator there at the station that will have the latest updates. ^MCB

@SW_Help been at Woking station for some time now and still no sign of the bus replacement service to Farnborough Main…already had three buses to Basingstoke exclusively

@aaronhowee Hi, apologies for your negative experience today, do you have the details of which service this was? If you would like to make a formal complaint I would recommend contacting the customer services centre, you can find their details here southwesternrailway.com/contact-and-he… ^MCB

@SW_Help trying to tell a blind man that it’s the wrong train, then locking him into a train. Then the platform assistant trying to go head to head with me about it. The woman who we went to first needs sacking. #portsmouthharbour

@CllrAnnMarieB She can ask the guard on board of the service as it will down to their discretion. ^GG

@SW_Help Thank you, but that option doesn’t come up on Trainline. How does she know what time the trains are running at?

@SW_Help my daughter wants to travel from Bath to Woking tomorrow. She bought an open return via Salisbury before she was aware of line closures tomorrow. Can she travel via Guildford?

@CllrAnnMarieB There is a rail replacement bus service from Basingstoke to Woking. ^GG

@SW_Help There are line closures along the route so she can’t get to Woking via Salisbury. She wasn’t aware of this when she bought the ticket.

@_a_b_r_a There is a service at 19:52. ^GG

@SW_Help Sorry Clapham junction

@SW_Help do you have any idea when trains to Guildford will go?

@Gingeral1 Hello, yes to my knowledge the bus will be stopping at the usual stop, if this has changed please ask at the ticket office tomorrow and they will be able to assist. ^GG

@SW_Help That doesn’t seem right it’s the high street that is closed and that bus stop is outside the station that can’t be accessed by road tomorrow are you sure?

@SW_Help train replacement from Feltham to Whitton tommorow can you say where the bus will be stopping as the road at Whitton station is closed all day for a St George’s day parade and fair?

@lildriscoll From Portsmouth you will be able to get a train to Southampton. ^GG

@SW_Help I’m Trying to get to Southampton!!

@SW_Help hi, been at Guildford for approaching 2 hours after being advised to get off a Portsmouth service to catching a service to Southampton in 25 mins time… what’s going on?

@EmmaLeePotter Hello, they are running at XX:11 and XX:16 of the hour. ^GG

@robqpr92 Hi Rob, apologies for the delay to your journey ^MC

Cheers @SW_Help. You've now stopped the 17:58 from Clapham Junction stopping at Martins Heron due to the service running late. The service is only late because YOUR crew were late. Absolute joke...

@from_Paddington Hello, the last train from Bournemouth to Weymouth will be the 23:26. ^GG

. @SW_Help Customers still need to travel between Bournemouth and Weymouth. Please publicly say when the last train from Bournemouth to Weymouth ran.

@EmmaLeePotter I would recommend getting the replacement bus service from Woking to Basingstoke. ^GG

Hello, I understand this service is currently booked to run, it will also call additionally at 3 stations and the journey time will increase; apologies ^MC

@kobeparry Hi, I am afraid I am currently unable to conform this, sorry ^MC

@SW_Help what do you suggest for travelling from Dorchester to Southampton? originally booked on the 17:33

@poolespurs Hi, I can see there is a train currently expected to arrive at Southampton at 18:19 that will is scheduled to run to Poole, apologies ^MC

@SW_Help To Poole

⚠️ Due to a fire next to the track at Beaulieu Road all lines are blocked. Trains may be delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@warpaintdanny Hi, we have taxi claim back from Brockenhurst to Moreton and you can claim the cost back from our customer services ^MC

@SW_Help Brockenhurst to Moreton?