SWR Help

📢Our customer contact centre will temporarily be opening their telephone lines between 09:00 to 17:00 Monday to Saturday and 09:00 to 16:00 Sunday. This is due to higher than usual cases being received. All other channels are not affected. We apologise for any inconvenience caused.

@Discostu_20 Hi, there is currently estimated to be a 35 minute overrun. We will know more once the engineers update us. Apologies for any disruption this will cause to your journey today. ^MCB

@SW_Help hi what time will the overrunning Engineering works in the Eastleigh area be finished by many thanks

Hi, apologies that you haven't had a response yet. You would need to contact our customer service centre team as they are the ones that deal with this. You can either give them a call or use the contact form found here southwesternrailway.com/contact-and-he… and they will be able to look into this for you. Apologies again for the delay. ^MCB

@SW_Help I have filed a claim with you 2 weeks ago asking for around £54 back in taxi claimback but no response at all in 2 weeks when it said i should receive a response in 2 weeks.

@lovecocomonro Hi, all lost property is removed and processed via missingx.com at the end of the trains journey. You should be able to check for any updates on the items via missingx, I would advise checking it again tomorrow. ^MCB

@SW_Help Thank-you I’ve done that already. 🙏 will I be able to track the train down tomorrow morning to see if it’s still on board?

@SW_Help please help me find my brown moleskin suitcase. Left on the 19:57 train from Woking to Portsmouth Harbour ❤️ under the seat in the 2nd/3rd carriage from the front. 🙏

@Nathanro18 Hi, yes apologies the opening hours via the phone are temporarily reduced. If you fill out a contact form under the email us heading that will also get the information to the customer service centre team. Apologies again. ^MCB

@SW_Help I would but the hours are super limited to make a complaint

@SW_Help @swtrains_watch Yet another train with no working toilets on 2C73 Waterloo to Reading. We weren’t told until 2 minutes after departure. Had I known beforehand, I could have taken an alternative service. Poor communication from the operator. #railtravel #accessible

✅ Trains are now running normally following a signalling problem between Salisbury and Grateley and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

Following a signalling problem between Salisbury and Grateley all lines are now open. ⏱️ At this time, we estimate that disruption to our services will end at 22:00. More information: southwesternrailway.com/disruption

⚠️ Due to a signalling problem between Salisbury and Grateley trains have to run at reduced speed on all lines. Trains may be delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@ByronHaleTW Thank you ^MC

@SW_Help It’s on coach 63212 on the Non Driving side. Not on the other side as far as I’m aware but I’ll have a look once I’m back at Basingstoke

@SW_Help Just to let you know 450012 still have ‘A FirstGroup and MTR Company’ on the side of it. May be the only train I’ve worked and seen it on! Cheers

✅ Trains are now running normally following trespass on the railway at Hilsea and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

🎫 Your ticket will be accepted, at no additional cost, on the following services: Stagecoach route 13 between Portsmouth & Southsea and Fratton. Stagecoach route 14 between Fratton and Portsmouth & Southsea. Stagecoach route 18 between Cosham, Fratton and Portsmouth & Southsea. Stagecoach route 20 between Havant, Bedhampton, Cosham, Hilsea, Portsmouth & Southsea and Portsmouth Harbour. Stagecoach route 23 between Havant, Bedhampton, Cosham, Portsmouth & Southsea and Portsmouth Harbour. Stagecoach route 700 between Havant, Hilsea, Portsmouth & Southsea and Portsmouth Harbour.

⚠️ Trespass on the railway at Hilsea. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@WorthingtonLee Hi Lee, I am sorry to hear this, I will get this reported to our fleet team; if you would like to raise a formal complaint, please see southwesternrailway.com/contact-and-he…; apologies ^MC

@SW_Help on the 19:23 from Windsor and all passengers advised there are no restrooms. What is the policy here ?

@Jack_Wacky121 Hello Jack, I am sorry for the delay, customer services are currently working through a back log. ^GG

@SW_Help any updates on how taxis refunds are going on been waiting over a week now surely can’t take that long and you stated in your email will take up to 2 weeks so how much longer to wait