Shaw Direct

Are you having a daily signal interruption lately? Every spring and autumn, your signal lost is caused by a Satellite phenomenon called sun transit. You may experience loss of signal and/or picture for up to 20 minutes, once a day, up to 14 consecutive days until March 7.

@calgarycentre Hello David, thanks for your message. We regret to hear that you are experiencing technical issues. As previously mentioned, we invite you to contact our technical support team by chat or telephone at bddy.me/3RXFj98. They are standing by ready to assist you. -RK

@calgarycentre Hello David, thanks for your reply. We invite you to contact our technical support agents who are standing by and ready to assist you. They will be able to resolve the issue. They can be reached by phone or chat at bddy.me/489i9T4. RK

@calgarycentre Hello David , Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have returned. We apologize for the inconvenience and thank you for your patience. -RK

@RoxGregory01 Hello R. Gregory, thank you for reaching out. Please send us a DM so that we may discuss and take a closer look. -RK

For the money that we spend on your problem plagued satellite service your call centre sounds like they are in India. Why did you dump our enitre PVR list remotely today!!! Without notice!!! @ShawDirect #corporategreed

@TessaMa99616575 Hello Tessa, we apologize for lengthy wait times. We are currently experiencing higher than normal volume of calls due to an outage with our channels and are working diligently to restore out service levels. How may we be of assistance? -RK

@Hoogie222 Hello, we apologize for lengthy wait times. We are currently experiencing a higher than normal volume of calls due to an outage and are working diligently to restore our service levels. How may we be of assistance? -RK

@ShawDirect Do u always have long wait times? Gave up waiting after an hour. For my elderly mothers service. Do better

We are aware of the increasingly high wait times on all communication channels recently. Your patience and understanding is appreciated. Before contacting us, please make sure to visit bit.ly/2ntvCUp or login to your MyShaw at bit.ly/2scfT9J *dm

@WittynWonderful Hello, Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

@FireDubas4 Hello, we apologize for lengthy wait times. We are currently experiencing higher than normal volume of calls due to an outage with our channels and are working diligently to restore out service levels. How may we be of assistance? -RK

@ShawDirect is complete garbage. Don’t answer chats, their 1-800# has a busy signal but they keep collecting their monthly payment even though they only deliver 1/4 of the channels I pay for. Can tell @Rogers took over

@Steveninformed Hello Steven , Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have slowly started to return. We apologize for the inconvenience and thank you for your patience. -RK

@rickzamperin @ShawDirect @Rogers Hopefully they fix it Rick as dealing with them is like pushing a boulder up hill

Hello @ShawDirect & @Rogers your TV service is not working. Your tech line is constantly busy, and your online chat line is unresponsive. Can you, at the very least, use your social media accounts to inform the public as to what is happening?

@Josee46 Hello Josee Shaw Direct is currently experiencing technical difficulties with some of our channels. We are actively working to solve the problem and can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

@ShawDirect Hello I have been without a signal for about 6 hours now. Weather is beautiful so I can't see a good reason. Any one else in Winnipeg Manitoba?

@jake_peck Hello Rick , Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

Same thing happening at my home. @ShawDirect @Rogers

@MagusMelanie Hello, Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

@ShawDirect can somebody answer me in this company???

@LHubich Hello Larry, Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

@Josee46 @ShawDirect . @ShawDirect satellite TV is down next door in Saskatchewan as far as I’m aware. Maybe Elon’s satellites shot them out of orbit? LOL.

@ReciprocityYYC Hello , Shaw Direct experienced technical difficulties with some of our channels. After identifying the cause of the issue, we can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

@ShawDirect what is going on with the signal, lost satellite on one receiver a bunch of channels on the second. No updates on the outage page, no agents responding to chat, on hold to support for over an hour…

@TravisEilers Hi Travis, we can confirm that channel are starting to return for our customers. We apologize for the inconvenience and thank you for your patience. -RK

@jake_peck Hello Jake, Shaw Direct is currently experiencing technical difficulties with some of our channels. We are actively working to solve the problem and can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

@ElaineKBoychuk Hello , Shaw Direct is currently experiencing technical difficulties with some of our channels. We are actively working to solve the problem and can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

@Snowymb1 Hello , Shaw Direct is currently experiencing technical difficulties with some of our channels. We are actively working to solve the problem and can confirm that channels have started to return. We apologize for the inconvenience and thank you for your patience. -RK

@ShawDirect fix your bloody service. We pay crazy 9r8zes for shitty tv and pretty much all of the channels are down and no it's not my top box. Both my boxes show lost signal. So fix this shit

@NancyBibeau Bonjour Nancy, Shaw Direct éprouve actuellement des difficultés techniques avec certaines de nos chaînes et nous travaillons à résoudre le problème. Nous pouvons confirmer que les chaînes ont commencé à revenir. Nous nous excusons pour tout inconvénient. -RK

@ShawDirect seulement quelques chaînes fonctionnent depuis quelques heures. Que ce passe t-il svp ?