Shutterfly

@PaulNobrega3 Hi Paul! Thank you for reaching out and sharing your feedback. We've shared this with the appropriate team as we continue making improvements. If there’s anything specific we can help with in the meantime, please feel free to send us a private message. We’re here to support you!

@Shutterfly Your new format for creating & editing books is a serious downgrade from the previous approach. Clunky, slow, & lacking intuitiveness, I'll be exploring other options once I get this year's books completed. Unfortunate, given the time & money invested over the years

@SecretAgentMav Hi C.A, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a DM. We'll be happy to help!

Spent all week trying to add items to my cart on @Shutterfly. Keep running into an error message. Chat with customer service... They will get back to me in 8 business days. 8 days to figure out what it wrong with your website?

@Jacob_Maccabees Oh No! We’re sad to see you go!

@johnnyb23740561 @Costco Hi there, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a PM. We'll be happy to help!

Earlier today some customers experienced issues with the website due to an AWS outage, but we're back up and running now! The site and app are available to continue your projects. Please DM us if you need further assistance.

@XennialAngel @Costco Hi Angel, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a DM. We'll be happy to help!

I had this conversation earlier with Indians working for @Shutterfly on H-1B Visas ordering Graduation Announcements. @Costco dropped it's photo department years ago and sends members to @Shutterfly. As soon as I would hit enter on my response - I would immediately within seconds receive a scripted pre-written paragraph. Both greeted the conversation the exact same. Indians using ChatGPT. Americans can't work from home online and have jobs for Shutterfly/Costco. 05/01/2026 02:22 PM GMT Padmapriya .S S Hi! I appreciate the details and I'm looking them over now. This might take a few moments. I completely understand. While the small Shutterfly logo on the back of our invitations is a standard part of our printing process, I know that for special occasions, you often want a completely clean, custom look. 05/01/2026 02:23 PM GMT You: It's completely ruined the invitation. You cannot even read what is written there and it looks hideous. Shutterfly should be embarrassed the quality is horrible. 05/01/2026 02:24 PM GMT Padmapriya .S S Currently, we don't have an option to remove the logo from our invitations. That "Logo-Free" upgrade is a feature specifically available for our photo books. Padmapriya .S S I understand how important it is for your event stationery to be exactly how you envisioned it, so I will definitely share this as feedback with our design team. 05/01/2026 02:25 PM GMT You: That doesn't correct the issue and complaint. I will be complaining to your partner Costco on the matter and never use you again You: I paid for absolute garbage. These graduation invitations look terrible and I am not sending them out. 05/01/2026 02:26 PM GMT Padmapriya .S S I am deeply sorry that the quality of your graduation invitations didn't meet your expectations, especially for such a special milestone. I’m so sorry for the frustration this has caused. To make things right, I’ve added a $20 credit to your account for you to use on a future order. You: That doesn't do anything. I would like to talk to a manager not a robot. 05/01/2026 02:29 PM GMT Padmapriya .S S I completely understand, and I apologize that my previous responses didn't address the seriousness of the situation. I want to make sure your concerns about the invitation quality are handled by the right person. 05/01/2026 02:31 PM GMT Padmapriya .S S Hi! Are you still with me? I hope I didn't lose you. 05/01/2026 02:32 PM GMT You: I would like to discuss with someone not on a H-1B Visa and not using ChatGPT to discuss this issue. 05/01/2026 02:33 PM GMT Padmapriya .S S Automated Process I understand your request. I am transferring you now to my next level of support who can address your concerns directly. Please stay on the line for the next available support.. You: GREAT Padmapriya .S S ➖ 05/01/2026 02:34 PM GMT Automated Hema V ➕ Process 05/01/2026 02:35 PM GMT Hema V Hi! I appreciate the details and I'm looking them over now. This might take a few moments. 05/01/2026 02:36 PM GMT You: Hi ChatGPT! Same response as earlier 05/01/2026 02:38 PM GMT You: 05/01/2026 02:22 PM GMT Padmapriya .S S Padmapriya .S S Hi! I appreciate the details and I'm looking them over now. This might take a few moments. 05/01/2026 02:39 PM GMT Hema V Hema V I am sorry you feel this way. I am a real person and my name is Hema. I am so sorry to hear that you received cards with the Shutterfly logo. I would be more than glad to look into the issue and assist you further. Please stay connected while I work on this for you. 05/01/2026 02:40 PM GMT Hema V I am so sorry to inform you that we do not have an option to remove the logo from the cards as all cards ordered from Shutterfly will have the Shutterfly logo printed on the back, and this is common among most greeting-card manufacturers. I do understand this might upset you. I will forward this feedback to our development team for their review. Perhaps, they can consider adding this in the future. As I value your business with us, please let me know if I can process the refund for the cards. You: I have said nothing about feelings. Back to the matter at hand, I ordered graduation invitations and Shutterfly’s trademark is over the invitation. It is hideous and horrible quality. I demand a refund . I am not sending these out and I will never use Shutterfly again.

@SheopleTNIS @Lifetouch We are glad you reached out so we could work to get this taken care of for you. If you would like any further assistance with this or want to discuss further, please send is a DM. We would be more than happy to assist however we can.

@Lifetouch @Shutterfly messed up my child’s school photo order due to a name mismatch, never contacted us or the school, left it “processing” until I called—and now it’ll take 2–4 more weeks to ship, 2 weeks after school is over. Unacceptable.

@SheopleTNIS @Lifetouch Hi there! We are so very sorry to hear that there was an issue with your school photos. We can understand how frustrating when things of that nature occur, especially when it comes to something as memorable as school photos.

@sn_hoch Hi there, we’re sorry for your delayed order. Let us look into this for you. Can you please send us a DM with all the details you provided here, including the order number and the email address associated with your account? Thank you!

@Shutterfly Have you figured out where my order is yet? Thanks!

@Shutterfly Why is an order I placed for 5 photos sized 4 x 6 on April 15, and shipped through Pitney Bowes, floating around the entire USA? When I call your customer service, no one can answer or track this order. This is horrible service.

@BeeBricks Hi there! Thank you for reaching out and sharing your feedback. Your feedback is being escalated to the appropriate teams as we continue working to improve the overall experience. If you need assistance with a specific issue, we kindly invite you to send us a DM.

@Shutterfly the new photo book designer is garbage. Why did the old on need changing? That worked great. This one is glitchy and almost unusable

@ShareSaving Hi there! I'm so glad you asked; we have some good ones available, now! Please see the site promotions here: shutterfly.com/deals/promotio… and feel free to sign up for our promotional texts and emails for exclusive offers.

@Shutterfly deals! Tell us your favs!

@Reebs73488130 Hi, Can you please send us a direct message so we can answer all of your questions and concerns in regards to the site? Thanks!

@Shutterfly your website is awful.

@JeanieLindberg Hi Jeanie! We’re sorry to hear that this has been your experience. We’d be more than happy to look into this for you. Please send us a private message with the details you shared here, along with the email address associated with your account, so we can properly help.

@Shutterfly I’m a 20-year customer trying to resolve a formatting issue caused by your March 1 update. I’m creating 6 family legacy books—one for a family member with stage 4 cancer—and have spent 6+ weeks with no resolution. Engineering promised updates by 3/10 n 4/15. Someone help?

@Solidmoonlight Hi Laura, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a DM. We'll be happy to help!

Going to have to throw out nearly my entire @Shutterfly order because they almost all look like this. Apparently if you edit your photos but then leave them in the cart for a few days they revert back to their automatic crop. #Shutterfly

@ElliottHandley @jcpenney Hi Elliott, we're sorry to hear you were up-charged to receive your photos. We are happy to look into this with you. Please DM with your email address, and order details. We hope to hear from you soon.

@jcpenney @Shutterfly I am a retiring veteran who was up charged to receive photos. If this is not resolved by the time I wake up you are getting reported to the BBB

@uchinanchu53 Hi there! Thank you so much for reaching out and sharing your feedback. Your feedback is being escalated to the appropriate teams as we continue to improve the overall experience. If you need assistance with a specific issue, please send us a direct message. We’re here to help!

@Shutterfly Disappointed with the recent update. As a loyal customer for 10 years, I find the new calendar editing tool much more difficult to use than before. It wasn’t a necessary change. Please bring back the old, user-friendly version! #Shutterfly #CustomerFeedback

@caratweets Oh no, Cara! We’re sorry to hear this feedback. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. This has been submitted for you and our internal teams will review this as soon as possible.

Not to be dramatic but I’m devastated by the @Shutterfly update. It’s unbelievably SLOW now; everything is moved around; you can’t see or use any guides or even center items… my god why? It was perfect and my fav for photo books before. I’m so upset. 😭😭😭

@SClerkinSTL @kareneethomas Hi Stephanie, we're so sorry to hear this. We always want our customers to have a great experience using Shutterfly, and we take your feedback very seriously. If there's anything we can do, please send us a DM. We'll be happy to help!

@kareneethomas @Shutterfly I came on X just to see if others are losing their mind like me. I am about to give up after 20 years of book because drag and drop between layouts is gone now and the photos moved to the side bar. what a huge pain

@Shutterfly Been doing books from you for over 16 years. This update is very difficult. You had the perfect layout before.  Was tech bored? Editing went from a breeze with the old system to WTH? I should not have to anticipate a migraine each time I try to create a book.🙄

@pward1203 We have taken your feedback down. We can not make any promises but we did send this to our engineering team.

@Shutterfly That was the #1 reason I continued uploading to Shutterfly, because it was easy to know what had already been uploaded. Would love for that to come back.

@Shutterfly Did the app change? When I went to upload photos off my phone it used to tell me which ones were already upload. Now it no longer shows that. And I missing something?

@kareneethomas Hello Karen, Thank you so much for that. We always try to make our customers happy. We will make sure this gets to the right team members.

@Shutterfly Wanted to say a big thank you to Tech support . I had some projects “disappear” from my account and the issue was taken care of promptly. I appreciate the helpful employees who assisted me with the problem.