SnapScan Support

@marc_za Hi Marc, thanks for flagging! Please reach out to our snappy support team at help@snapscan.co.za or 021 250 0960 for further assistance 🙂

@SnapScanSupport payment not going through? Just says error has occurred, try again later?

@carlgordon Hi Carl! We are always working on making the SnapScan App better. This is something we've been working on and should be released in the very near future. Please pop us a mail at help@snapscan.co.za should you have any other questions 😊

@SnapScanSupport Can we not use the FNB virtual card with SnapScan? I have tried but CCV number fails. Bit of a game changer with the new ebucks rules if we can't

@rcgmobi Hi Richard! Please pop us a mail at help@snapscan.co.za with your details and a member of our support team will assist 🙂

@SnapScanApp How long does it take to cancel pre authorisation that didn't go through. Noticed from Thursday still pending

@SnapScanApp is there an issue purchasing City Power tokens. Every time receiving unsuccessful/canceled. @CityPowerJhb

@Hlakoane_5585 Hi there! You may pop us a mail at help@snapscan.co.za and a member of our support team will assist you in a snap! :)

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@byronlinsell Hi Byron! FNB virtual cards are fully functional on our app. Kindly pop us a mail at help@snapscan.co.za and our support team will take a closer look 😊

@SnapScanSupport are you aware that FNB virtual cards no longer work with Snapscan? Payments fail with a CVV error.

@smavundla Hi! We are always working on making the SnapScan app better and this is something we've been investigating and working on. In the meantime, you can pop us a mail at help@snapscan.co.za and our support team will provide you with the receipts you require 😊

@SnapScanSupport @SnapScanApp why can't I download my receipts as a user?

@StevenInCPT Hi Steven, sorry to hear about your struggle! We sure do accept Standard Bank virtual cards 😄 You may pop us a mail at help@snapscan.co.za and our Support Team will assist you in a snap 🙂

@SnapScanApp @Payfast do any of you accept @StandardBankZA virtual cards? I've tried direct via Payfast and it always fails with "3DSecure transaction was unsuccessful" (never gave me the OTP option). with Snapscan, it just says "something went wrong"

@anongenericNPC Whoops! Thanks so much for the feedback. We're always working on improving our app experience. Please pop us a DM with some details and we’ll have a closer look 😊

@SnapScanApp Hi, yesterday we tried to scan our parking ticket (V&A) but the app does not pick up the code. Considering how simple this should be, just thought I’ve give some feedback. We tried every angle!

@sylerSA Hi there! Thanks for getting in touch! The City of Ekurhuleni Municipality is no longer supported via the SnapScan app. Please pop us a mail on help@snapscan.co.za should you have any further questions :)

@SnapScanSupport is there any reason why i cant pay my @City_Ekurhuleni bill on the app any longer.

@Malome10 Hi there! Thanks for getting in touch! The City of Ekurhuleni Municipality is no longer supported via the SnapScan app. Please pop us a mail on help@snapscan.co.za should you have any further questions :)

@SnapScanSupport hello, I tried to pay for Ekurhuleni municipality but it looks like it's no longer there

@micherable_ You're welcome.

@SnapScanSupport thanks!

hey @SnapScanSupport ! i'm updating my npo's business info on the merchant portal, but i'm struggling with these somewhat arbitrary categories... is there a search function? we're an animal welfare support org. thanks!

@tanyameeson Welcome to the SnapFam :). Thank you so much for the kind words, and glad we could help !

Hello @flinkswilmot we're not down. Please pop our team a mail help@snapscan.co.za with your setup details and we'll get you sorted in a snap!

@SnapScanApp Is your app down? No emails are coming through to verify by email address - please help

@stefanf28 We would love to look into this further. Please can you DM us your email address and our Support Team will be in touch in a snap!

@Sportsmadfreak Please contact help@snapscan.co.za with your account details, and our support team will take a look in to the card in question.

@SnapScanApp @SnapScanSupport is there a problem with your app. It's not accepting any bank cards that I'm trying to load.

Hi @Malome10. Please pop a mail to our support team so they can attend to your query - support@snapscan.co.za

@SnapScanSupport is it possible to have your app rotate on an android phone

@StevenInCPT You're welcome! They are currently in the process of investigating and will let us know as soon as it's been resolved on their end :)

@SnapScanSupport thanks for the quick reply. looks like @StandardBankZA 's 3D Secure system is down and they don't even realize it. all online transactions are failing with them - other banks are fine. will have to wait for them to finally figure it out and fix it.

@SnapScanSupport are you aware of issues with @StandardBankZA card payments? trying to pay DSTV but it keeps failing with no error message. looks like 3D Secure screen is not showing as normal and just fails immediately.

Hi @Rashaadinho. Please pop a mail to our support team and they'll be able to assist - support@snapscan.co.za.