Uber Eats

@Zee_babee We appreciate your patience. Kindly note that we've replied to your DM, please check.

@Uber_Support @UberEats @Uber_Support MY ISSUE IS STILL NOT RESOLVED, IVE REPLIED WITH MY UBER ACCOUNT DETAILS AND STILL HAVE NOT RECEIEVED MY REFUND. WHAT IS THE HOLD UP ON THIS??

@UberEats I was charged R811.92 for a late-night work order you cancelled on 8 April, and I’m still waiting for my refund. Support keeps marking this as “resolved” with no actual refund. This is really frustrating. Please resolve this urgently or I will escalate further.

We recognize how frustrating this mix-up must be, David. We've located your support request, and we've followed up in-app. Kindly check the Help section of the app for support messages. Please let us know if you have any other questions or concerns. We would be happy to help further.

@UberEats So let me get this clearly. You tell me to DM you, yet the DM icon is not activated/not present on your profile. You accept DMs from people you follow (and you’re not following me), right? Here's the receipt and screenshot of your profile. Order ID # UBERR8B

@UberEats I ordered a meal yesterday and it came without the 1 liter soda. I raised a ticket and acknowledgement is yet to made. Driver was kind to call back to find out if I got a reply from you but total ignorance from the source restaurant

@vansalomon ¡Hola! Nos pondremos en marcha a revisar lo sucedido, te pedimos que sigas nuestras redes sociales para poder darte una mejor atención y envíanos un DM con tu información. Estamos aquí para ayudarte.

@UberEats QUÉ PÉSIMO SERVICIO TIENEN!!!!!! Mi repartidor, a unas cuadras de mi domicilio me canceló mi pedido!!! Cómo es posible! La comida ya había sido entregada por el restaurante, o sea que SE LO ROBÓ? Y me retienen mi dinero, sin compensación, y sin cena. PÉSIMO SERVICIO!!!

@CesHeredia Hola @CesHeredia13, pasábamos por aquí y vimos tu comentario, sin embargo, aquí estamos nosotros para mirar con lujo de detalle lo sucedido, solo síguenos y envíanos un mensaje privado. Te esperamos.

Según @UberEats, esta es mi pizza de champiñones y todo coincide, así que no procede el reembolso. 🫠🙃

@Alejandroatie18 ¡Hola! Nos pondremos en marcha a revisar lo sucedido, te pedimos que sigas nuestras redes sociales para poder darte una mejor atención y envíanos un DM con tu información. Estamos aquí para ayudarte.

Hola @UberEats , me parece de broma que haga un pedido y a la hora de abrirlo, darme cuenta que faltan cosas y encima llame a vuestro ryder y me diga que no puede hacer nada, que se hace responsable el restaurante, no me traiga lo que falta tenga que pedir de nuevo lo que falta.

@AlleyahAndiswa We can certainly see how getting the wrong items would be disappointing when you’re ready to eat, Alleyah. Please DM us the mobile number or email linked to your account, so that we can assist ASAP.

@UberEats The driver delivered the wrong order. Instead of my SPAR order, I received KFC, which I did not order. I immediately informed the driver, but he said he did not have my correct order. I have also tried calling him multiple times, and he is not answering.

@jaliroller Tus comentarios son importantes. Nos estaremos contactando contigo por DM para darle seguimiento a tu solicitud.

@Ufo98098276 @UberEats @ninavars Gracias, de momento les he seguido, pero no aparece la opción de seguimiento

Un repartidor me contacta, veo que se encuentra en otra calle, dice no conocer la zona. Le digo que voy y tardo un poco, estoy a 5 min. De camino recibo el mensaje "Su pedido ha sido entregado", pedido con PIN. No contesta al tlf y @UberEats no me devuelve los 65,90€ @ninavars

@jaliroller Queremos que sepas que estamos para ti. Te invitamos a seguir nuestra página y contactarnos por DM para un soporte adecuado. Quedamos a la espera de tu respuesta.

@O_infinity We are sorry to hear about your experience regarding the food quality, Ratile. Please DM us the mobile number linked to your account and order ID so that we can assist ASAP.

Ordering via @UberEats SA gives bad experience because they don't hold restaurants accountable for bad service via their platform. We are being given dry and just horrible food!

Spring has sprung 🧹

@NtsikiQulu36305 We understand your concern about not being able to request orders. Could you please drop us a note here [spr.ly/6008BBEIEC]? Rest assured that our specialised team will follow up as soon as possible.

@UberEats I can’t place my order for 3weeks now , the only reply I’m getting is about authorization holds which have been long solved , I can’t place my order and nobody is helping me!!! What is going on is this how you guys treat customers, I am so fed up @UberEats

@gdublin12 We're sorry to hear about this experience. Please DM us more details about this issue, including the order number mentioned, along with the email address and mobile number linked to the account so that we can investigate this immediately.

@renelechaumier Bonjour, merci pour votre message. Nous sommes navrés de lire cela. Afin de vous assister au mieux, pourriez-vous, s'il vous plait, nous contacter par DM avec les informations liées à votre compte (adresse email et numéro de téléphone) ? Merci.

Je me fait voler ma commande UberEats par le livreur mais @ubereats_fr le tolère .

@MoseKamasango Sorry to hear that you have not received your order, Mose. Kindly note that we've responded to your concern via DM. Please check.

@UberEats On the 2026/04/18 I made 2 orders, first order no B97EA was delivered at 20h19 and second order no 95B96, the delivery driver claim that I was not at home receive at 20h37. It's a lie, I was at home hence I received the 1st order, refund me and share your driver's no.

@UbereatsAgen_ Bonjour, merci pour votre message. Nous sommes navrés de lire cela. Afin de vous assister au mieux, pourriez-vous, s'il vous plait, nous contacter par DM avec les informations liées à votre compte (adresse email et numéro de téléphone) ? Merci.

@aurelie900204 @UberEats Hello,and thank you for reaching out to UberEats.com Customer support. We sincerely apologize for the inconvenience caused. To assist you further, please provide the following details: 🔹 Full Name 🔹 Email Address 🔹 Order Number 🔹 Whatsapp Number

Merci @UberEats d’employer des livreurs peu consciencieux qui se permettent de laisser la commande sur un banc public par flemme de venir livrer à l’adresse indiqué. De plus par mail ils osent dire que les consignes de livraison sont respectées alors que je reçois cette photo 😂

@MaraIsabel40687 Hola @MaraIsabel40687, pasábamos por aquí y vimos tu comentario, sin embargo, aquí estamos nosotros para mirar con lujo de detalle lo sucedido, solo síguenos y envíanos un mensaje privado. Te esperamos.

Entre @UberEats y @cyrano se pasan la pelota por esta porquería de servicio. Falta una pasta y todo llego mezclado dañado @DEFENSORIAEC

We hear you, and we recognize how incredibly frustrating it is to have your order left in an unsecured location, only for it to disappear before you could retrieve it. To help us escalate this matter and conduct a thorough investigation, please send us a DM with the following details: -The email address and phone number associated with your account. -The order details, including the restaurant name and the date of the order. -The order ID. Once we have this information, we will look into the delivery logs and previous support interactions to provide you with a proper resolution.

@UberEats driver left my order unattended at the entrance of a busy hotel in Spain and marked it delivered. I went down within 2 minutes—gone. 2 weeks of support responses ignoring this and refusing a refund. This wasn’t a safe drop-off. Please escalate.

@SeviMaravi Hola, Gracias por ponerte en contacto. Lamentamos escuchar sobre tu experiencia. Por favor, envíanos un mensaje privado con más detalles sobre tu problema junto con el número de móvil y la dirección de correo electrónico vinculados a tu cuenta para que podamos ayudarte.

Uber en Sevilla te deja tirada sin ninguna posibilidad de reclamar, con el viaje reservado y pagado con antelación. @Uber

@CeaWii Hi there, Thank you for bringing this concern to our attention. We're sorry to hear about your experience. Please send us a private message with more details about your issue along with the mobile number and email address linked to your account so that we can assist you. twitter.com/messages/compo…

@Uber_Support I have tried to have this resolved via chat and got nowhere. I have opened up a case via PayPal instead as your customer service team were useless and kept copying and pasting a line about internal processes and not being able to discuss them. No update on a refund.

@UberEats Hi, there was no option to select "there was a dead fly in the bottom of my McDonald's fries". Please advise...