Ubisoft Support

Welcome to the Official @‌Ubisoft Player Support account! We're here to help on Twitter from 7AM - 5PM UTC! 🎮 🔻Check out the articles below for FAQ’s🔻 🔒 ubi.li/AccountRecovery 🔗 ubi.li/AccountLinking 🔽 ubi.li/ReinstallConne… 📢 ubi.li/PlayerReportsI… ⚡ ubi.li/ConnectivityTS 🌟 ubi.li/TwitchDrops 🎁 ubi.li/PrimeGaming If you engage with us, Ubisoft collects information from your Twitter profile to provide the best social media support experience. Learn more about your rights: ubi.li/PrivacyPolicy

@notpablosburner Hi P2! We're very sorry to hear that you're experiencing issues with shooting after rebinding your controls in R6 Siege. Please report this on R6Fix: ubi.li/Rainbow6Fix - the team will compare this to other reports and take a look as soon as possible. ^Ubi_Eivor

@UbisoftSupport when you rebind your shoot button to R1 on PS5 it doesn’t let you shoot in deathmatch or in clear house please fix it

H Magus! We're very sorry to hear about your ban in R6 Siege. Have you submitted a support ticket with us (ubi.li/noA9v)? We're afraid that we're unable to assist with ban appeals over X, and cannot overrule any decisions made by the case team. We apologise for this. ^Ubi_Eivor

is there legit any way to get unbanned after a false ban on siege? @Ubisoft @UbisoftSupport i’ve spent hundreds on my account and nearly a thousand hours in rainbow six and i just want to talk to a real person and not a bot 😭

@g_myworldnyc Hi jeremy! We're very sorry to hear that you have 0 apparel caches in TD2. If you haven't already, please submit a support ticket here: ubi.li/noA9v and our case team will look into this for you. We apologise for the inconvenience in the meantime. ^Ubi_Eivor

@TheDivisionGame @UbisoftSupport @Ubisoft I was opening apparel caches, about 20-30 of them, and I have 99+ of those caches. Now I have zero, nada! 🤷🏾‍♂️

Stretch Goals are back! Progress your Season Pass beyond Tier 100 for exclusive Vanity rewards and a chance for sought after gear such as Lexington, Quickstep and Turmoil. Details: thedivision2.com/tu-y8s1-3-upda…

@Brooklyn_Kids Hi Robert! We're very sorry to hear that you're being kicked - could you please let us know which games this is regarding and which console you're playing on? ^Ubi_Eivor

@UbisoftSupport is there any reason why almost every game I play I get kicked for no reason and then have to restart my whole console just to join back into the game? It’s getting frustrating

Getting ghosted recently in @TheCrewGame Motorfest? 💔👻 If you’ve noticed your rivals disappearing on the track, you just need to toggle Rival Names to ON in Options > Game Settings. Let the showdown begin! #Ubisoft #TCMotorfest #Gaming

@ander633628 Hi Xanderplayz! We're very sorry to hear that you haven't received the contents of the Welcome Pack in R6 Siege - this issue should now be resolved. Could you please let us know whether you now own all the content? ^Ubi_Eivor

@UbisoftSupport, i was gifted the DLC welcome pack from a friend and i have not gotten the contents of the pack into my account, i know it said it will take up to 24 hours but multible people have had this issue according to the reviews on the pack on steam, please help ubi. TY

@OlivierJunior88 Hi Olaiver9000! We're very sorry to hear that you're experiencing issues launching R6 Siege. Could you first please ensure that Siege and Ubisoft Connect are both installed on the same SSD, and try the following troubleshooting steps: ubi.li/RPQNu? ^Ubi_Eivor

@UbisoftSupport @Rainbow6Game my doesnt start, it only stays like this

📢 Maintenance has completed, and Operation System Override is here! See what is in store in this @Rainbow6game Siege season update 👇 P.S. Players may encounter a short delay when connecting as Operation System Override comes online

@AlvaroPerezOrte Hi Alvaro! We're very sorry to hear that you've lost your packs in R6 Siege. If you haven't already, please submit a support ticket here: ubi.li/noA9v and our case team will look into this for you. We apologise for the inconvenience in the meantime. ^Ubi_Eivor

@UbisoftSupport I had 2 competitive packs and 1 guaranteed black ice packs, I was opening my delta and alpha packs , and they all disappeared, I reseted both my game and console , how do I get my missing packs on rainbow six

@CaidynS1818 Hi CaidynS1818! We're very sorry to hear that you're experiencing issues with the R6 Siege Battle Pass. Could you please let us know which platform you're on, and whether you're encountering any error codes/messages? ^Ubi_Eivor

@UbisoftSupport @Rainbow6Game Why is my membership not allowing me to get the battle pass???

Hi KamaroRN! We're sorry to hear about your experience with TD2. We can confirm that your case is still open - please note that whilst your case is in the queue, replying can increase wait times. To avoid delays, please refrain from requesting updates until the case team respond. ^Ubi_Eivor

@UbisoftSupport I'm beyond frustrated with Ubisoft escalation department. I submitted a ticket on 5/25/26 because for some unknown reason my main character was deleted. The character was recovered on 5/27/26. I was able to play your until 5/30, when it was deleted again.

Hi there, can you create a support case so we can help you with this? If you're unable to access your account at all, you can use our account recovery form here: ubi.li/wrmWB If you've created a case already, can you please give us your case number so we can take a look? - Ubi-Wrench

@UbisoftSupport my account was hacked a few hours ago and they unlinked my email and all my gaming platforms and now i lost everything

@LutheranPenfan Hi Lutheranpensfan! We're very sorry to hear about your experience in R6 Siege. If you suspect a DDoS attack, we'd like to gather info on this match from you if possible. Please submit a support ticket here: ubi.li/cnABp so we can look into this. Thank you. ^Ubi_Eivor

DDOSed twice in ranked by one of these freaks @UbisoftSupport @Rainbow6Game

@JohnFCag Thanks for letting us know! Were you able to launch normally after that last redownload?

@UbisoftSupport the problem was when it updated it created the update as a separate instance so i had to use wizz tree to remove all siege downloads and redownload it

@Ubisoft @UbisoftSupport cant play siege it says that i need to verify files and i have done that like 3 times re installed twice on diff drives pls help danke

@SocuSuci17391 Hey there SF! Thanks for reaching out. We're sorry to hear you're having issues launching the game. As you've mentioned cloud, could you please let us know which streaming platform you were using? And does the issue persist still? 👀^Ubi_Agent

@UbisoftSupport Hello, several players, including myself, have had problems starting The Division in the cloud. We get a message saying "patch update," and then the game kicks me out.

Agents, a maintenance for #TheDivision2 has been detected, initiating in 30 minutes, during which the servers will be unavailable. x.com/TheDivisionGam…

@Plastic86254724 Hey there Plastic! Thanks for reaching out. We're sorry to see you're experiencing issues with lighting on that map. In order to investigate further, could you please send us a report over at: ubi.li/Rainbow6Fix 👀🔎 ^Ubi_Agent

@UbisoftSupport @Ubisoft if you look at the lamp for some weird reason or the side of it whenever you spawn next to it, the light kind of keeps beaming you with a red color

Getting one of these error messages when launching a Ubisoft game on PC Game Pass? You may have the wrong Xbox account linked to Ubisoft (or vice versa)! To ensure all is paired up properly, check out our hyperlinked guides here! ubi.li/zd3Rw #Ubisoft #Xbox #PCGamePass

@MrMaDBaz Hey there M! Thanks for reaching out. We have an ongoing report of this here: ubi.li/LIVE-85694 Please check it out, and add any additional information that may help our teams investigate further 👀 ^Ubi_Agent

@Rainbow6Game @UbisoftSupport Please fix the drone sensitivity bug for controller

@TreysonH1 Hey there Treyson! Thanks for reaching out. This issue is known to our teams and is currently under investigation. We apologise for the inconvenience in the meantime. ^Ubi_Agent

@UbisoftSupport @Rainbow6Game Please help

@Q1293User Hey there sldlzlsl! Thanks for reaching out. We'd be happy to assist further. Could you please provide some more details on the issue you are facing, such as which pass, and any screenshots that may help us understand what you're seeing? ^Ubi_Agent

@UbisoftSupport @Rainbow6Game It won't let me give away the pass from Ubisoft, the option doesn't come out