X-Rite Support

@Tom621201 Hi @Tom621201. Our calibration solutions are now managed by Calibrite. You can contact them at calibrite.com. Thanks!

@XRiteSupport do you still do calibration service in the UK?

@ugbadboy Hi @ugbadboy. Calibrite manages our calibration solutions. You can contact them at calibrite.com for help.

@XRiteSupport hey guys, using the colormunki but results aren't as great as before, what can I do to sort this?

@BillJB1 I'm sorry you did not receive a response from support. Please send a private message with your email address and I will look up your case. twitter.com/messages/compo…

@XRiteSupport Support refuses to answer my emails. Perhaps someone from here can address my issue?

@XRiteSupport I am appalled that #xrite will do nothing about my #i1pro2 kit. Stored in cool and dark but all rubber on device and printer cal holder has become STICKY. Obviously a manufacturing defect. Why won't you replace the rubber? Many have had this and kit cost about $2k!

@flipphillips @XRiteColor Hi @flipphillips. Please contact our support team for help removing the sticky residue from your i1Pro. They can recommend the correct way to clean your device based on the model, age, etc. xrite.com/contact-us

@BillJB1 Hi Bill. This is the social media team so we are not able to help with product issues, but I can ensure you speak with the right person. Did you already fill out a support form? If so, what email address did you use so I can look up your case?

@Trigamotis Hi @Trigamotis. You have reached the social media team, and we are not equipped to provide product support. Please contact our customer support team with your question: xrite.com/contact-us. Thank you.

@XRiteSupport I bought the capsure R200 colour checker, Pantone colours are not listed in my fan decks. I need to confirm colour match using pantone number.

@XRiteSupport hello are you the product OEM for CAPSURE? I have questions

Thanks for the tag @chrstnnggr Accurate color is important, even in space! twitter.com/chrstnnggr/sta…

@gleb_alexandrov @ssh4net @XRiteColor Hi! Our ColorCheckers are supported by Calibrite. You can contact them here for more information about the CIE Lab charts: calibrite.com.

@ssh4net @XRiteColor @XRiteSupport thanks Vlad, will check it.

Hey @XRiteColor @XRiteSupport , may I ask where can I find the CIE Lab charts for Color Checker Passport *Video* for example? (and for your other checkers).

@IainKlieve Sorry to hear you're having issues. Our calibration solutions are managed by Calibrite. You can contact them here for help: calibrite.com. Have a nice weekend!

@XRiteSupport difficulty since updating to the latest iprofiler software running Big Sur / intel i5 3.7 GHz 2019. Uninstalled, ran XRD script, including emptying trash, unplugging i1 and reinstalled latest version (now three times!!!!) software freezes on this screenany ideas?

@fmork Sorry to hear you're having issues. Our calibration solutions are managed by Calibrite. You can contact them here for help: calibrite.com. Have a nice weekend!

@YoneharaRyuhei Hello. Our ColorCheckers and specifications are now managed by Calibrite. Please contact them for support here: calibrite.com. Thank you.

@XRiteSupport I need reference dedasheet for colorchecker passport photo 2. Where can I see latest detasheet? ( and download page for ColorChecker Classic does not work. xrite.com/ja-jp/service-…)

@MisterScoutie Hi @MisterScoutie. Sorry to hear about your Passport. Our ColorCheckers are now managed by Calibrite. You can contact them here with your questions: calibrite.com. Thanks!

@KailSovl @KailSovl Sorry to hear you're having problems. Please reach out to Calibrite if you need help profiling. calibrite.com

Calibrating my monitor with this @XRiteSupport thing is definitely not user friendly

@DitchComfort Hi @DitchComfort. Calibrate now supports our profiling solutions. You can contact them at calibrite.com.

Please do the following: 1.Delete "XRD Software Update" at: Mac HD/Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework/Versions/B/Resources/ 2.Delete "com.xrite.device.softwareupdate.plist" at: Mac HD/Library/LaunchAgents/ 3.Reboot the computer

@lmramirez Hello @lmramirez. Calibrite now supports our profiling solutions. You can contact them at calibrite.com.

@XRiteSupport we'll need windows 11 drivers urgently. On the right windows 10, everything calibrated...

@DitchComfort Hi @DitchComfort. Our profiling solutions are now managed by Calibrite. You can contact them at calibrite.com.

@thepaintingguy Hi Dave. We on the social team do not have the product expertise to answer technical questions like this. Have you heard back from support? If not, you can try emailing them at cmsupport@xrite.com. Thank you.

@XRiteSupport Another questions I left with Contact Support thay have not answered: WHat do I use to sample local colors, like company logos, Coke Cans, etc. to get an accurate sample in RGB, CMYK, Pantone, etc? I used to be able to do that with a ColorMunki Module and my black CM Photo reader

@XRiteSupport I am unable to download from your site the following: i1Profiler.zip i1Diagnostics 4.2.7,zip i1ColorCheckerCameraCalibration.zip eXactManager_v1.7.3782.dmg Your server is not serving. Do you have an alternate location, perhaps an FTP connection to your server?

@Cmoney_319 Hi @Cmoney_319. Our calibration solutions are now managed by Calibrate. You can contact them here: calibrite.com/us/?noredirect… Thank you!

@XRiteSupport do you have color calibration products that have software to calibrate for a color blindness?