Dayo

@AmericanAir am i going to get refunded for the hotel and car rental I have alrdy paid for since you guys have canceled my flight without an alternative option??!!!!! The least you guys can do is answer my dms. Nb your customer care agents are the most incompetent in the world!

@AmericanAir why arent you answering my dms?! I spent the last hour talking to a customer call representative who was obviously sleeping and couldnt help! Can you explain why you cancelled my flight without an option B leaving my stuck in a foreign city?!!!

@AmericanAir pls answer my dms! Im pretty upset with you guys right now

@AirCanada @pmjedwards @AirCanada i experienced the same thing, the lady i spoke to even told me there was no superior/manager to escalate to. Im really dissapointed. Pls can you respond to my DM, its been over 12hrs and I need a resolution as the flight is today. Thank you

@pmjedwards Hello Phillip, please refer to our DM for further assistance. /Lea

@AirCanada @AirCanada @AirCanada pls respond to my DMs, its urgent! Thank you

@AirCanada its been 2days and we still havent resolved this. Chats ended midway over DM and your customer care team over the phone are telling me something different from what you told me over twitter! Pls help

@AirCanada are you gona help? Sent you a dm with more details

@AirCanada i just spent the last hour explaining to your customer care unit that my friend just had a stroke and cant fly so would need to reschedule his flight but no one seems to be helping! Pls can you help? I assume there should be compassionate grounds to reschedule flights

@ninjaccount I totally agree

@ninjaccount Yes @ninjaccount i think it should! That was a really good case and i enjoyed reading it despite the pressure of the exam

#BREAKING NEWS: CANADA BUYS TRANS MOUNTAIN PIPELINE PROJECT FOR $4.5B

@FidoSolutions I keep getting mails to pay off my $2bill but when i log into my account, i cant find any missed bills. I need you guys to pls reconcile this