Fido Solutions

@Octanum In that case, send us a DM once you've activated everything, and everything is in place. We'll be happy to add it for you, so long as you're eligible (we fully expect that you should be). Just mention when you've sent us a DM here, so we can find you quickly. - Philippe

@FidoSolutions Ah, that'd be super handy. This is what I get right when I try to find status and then when I go through ordering process. Ported in yesterday, haven't ordered or anything yet.

@FidoSolutions Just to confirm, all of us new activations get hotspot? Ported over from another provider today. Not a thing specific to me, just a general question.

@Octanum The discount should already be at $0 when you select it online, with the promotion. Worst case, we can add it for you if there's any trouble with it while you're doing it online. - Philippe

@FidoSolutions Ah, alright, I've scheduled a callback. If it gets added automatically for all us online activations I'll go ahead and cancel that. Thanks.

@Georgin51424274 can schedule a callback from one of our live agents via our AI assistant. -^rm (2/2)

@Fidomobile is there anyone in customer service who is actually willing to help?

@Georgin51424274 Hey Georgina! Our teams are working to get to each and every one of our valued customer's calls. Many of your day-to-day transactions can be performed via self-serve directly on your MyAccount page of Fido.ca but if your concern needs some assistance, you.. (1/2)

@SoulCaught If you have one set, hoping you will hear from someone very soon. If not please do set up a call back and once they review the price plan they can certainly validate what the plan entails and if it was supposed to have the minutes included they get the charges reversed. ^rt

@FidoSolutions Nope

@Fidomobile @RogersHelps and here we go again. I left Rogers for good but then Fido team was able to retain me back with an offer i could not deny. But turns out all that was promised verbally did not get documented. Even after clarification, they denied. part 1

@jesss_kiddin Thanks for taking the time out to reach out. This particular plan is for new activations only. ^clh

@FidoSolutions No, I am not paying off any phones

@FidoSolutions I am an existing customer not under any contract, not paying off a phone, and I saw an ad for 27/month 80gb with roaming in the US and Mexico but when I log in to try to get that plan the $40 100gb plan is the only one I can find

@Octanum You should be able to add it as an addition option during the activation process if you're doing it online. Otherwise, the agent on the phone or in store will be able to add that for you, if you're activating with them. - Philippe

@FidoSolutions Nice, good news. Do I need to do anything to activate it? Only reason I ask is this little bit on my service agreement. Thanks!

@SoulCaught Thank you for those details, yes a member of our team will be able to go over the offer with you and look into if the international minutes are on the plan or were to be. Have you received that callback from a member of the team? -^rm

@FidoSolutions I can pay for hotspot but I was promised 1000 international minutes for 2 years and i was charged for them saying the team did not add it. I want what I was promised

@mv_talks Hey there! We'll be happy to help you with your eSIM and your billing. 😊 To start, have you already tried the following toactivate your eSIM: fido.ca/support/mobili… - Philippe

Hey @fidosolutions ,I’m unable to set up my eSIM for a new line and don’t have any cellular connection. Please email me the eSIM voucher ASAP. Also, it was showing online that there would be no setup fee, but my bill estimate shows an $80 charge. Please fix this.

@sarchat90 Thanks for reaching out! We’d love to have you join Fido. We're sorry to hear chat wasn't working for you before, please try connecting with our Live Chat again or phone team using the contact options here: fido.ca/promotions/cha…. They’ll be happy assist. ^rp

@Fidomobile looking to switch from chart to Fido. Your website says chatr customers get special treatment but chat does not work.

@tearingItUp786 please set-up an appointment for a callback from one of our specialists. -^rm (2/2)

Dear companies, Don't be like @Fidomobile and offer better chat experiences than this. All I wanted to know was my new bill total after changing plans, and I kept getting hit with "try again" until I told the AI it sucked.

@tearingItUp786 Hey Taran, we're sorry to see you were unable to get through to set-up an appointment with a live agent over the weekend. If you haven't been able to connect yet, please try our live chat again today or give us a call at 1-888-481-3436 and if unable to find your answer.. (1/2)

@ImpSeaweed I would recommend waiting for the bill to generate to see if the discount will be displayed. If not, kindly set up a callback with one of our customer service agents via fido.ca/contact so we can have a further look into the missing discount. Thanks! ^rp 2/2

@FidoSolutions Hey, I switched from Public to Fido today for the $27 80GB plan and in the fido app I see my plan as $54 80GB, Whats going on?? Please fix this, I have my checkout page printed for proof. Your chat bot is useless for queries like this.

@ImpSeaweed It sounds like the plan you are reviewing online on My Account may be the full cost of your plan. If the plan you switched to include any discounts, they would be shown on your bill. 1/2

@ImpSeaweed Hi there, thanks for reaching out! If you were offered a credit on the activation fee, the charge will be adjusted. Do you see the details of that offer on your service agreement summary? ^mg

@FidoSolutions and why is the $80 activation fee on my bill estimate? When I checked out this was offered as free activation. What kind of tactic is this?

@skipisascamsk Good morning Sam, thanks for reaching out! Please visit fido.ca/mobility/sim-e… for information and let us know if you have questions! ^mg

@Fidomobile need urgent helpo to get a new esim card

@SoulCaught Just to clarify, when you mention "retention", are you referring to a callback from the Winback team to go over the offer? I ask because Customer Care typically handles retention/cancellation requests. ^clh

@FidoSolutions I was told that retention team will call in next 24-48 hours