Eric Bryn

Zero Moment of #Trust linkd.in/15Fg5CF how #ui #ux #cx drives consumer trust

@NVEnergy Dear @NVEnergy NVE 50’ POLE P1338316 still lists, has not been stabilized, causing the line to our house to hazardously droop. An anchor was installed approx 4 weeks ago, yet no further action taken, despite NVE crews present in the area several times working on adjacent poles.

@ericbryn @ericbryn Please send a direct message with your address so we can send someone out to get this looked at. You can also send an email to socialmedia@nvenergy.com or call 702-402-5555 or 775-834-4444 to report this. -Patricia R.

Hey @NVEnergy I reported Sun 5/8. This pole leans approx 30 degrees from vertical towards my home. Primary wire to home drooping in yard now. Let’s take care of this #hazard before serious #accident or #injury . Your CS has been stellar on the phone, but we need action.

@jaredwsmith Is that used to control the weather?

@ComEd Thank you @ComEd , hazard eliminated by crew, power currently restored.

@ericbryn @ericbryn Please be safe and stay away, warn others to stay away from downed power lines and tree branches. Call us immediately at 1-800-334-7661! Don’t touch power lines or any object touching power lines. Always assume all power lines are energized.

Good morning @ComEd … primary wire off the pole and making its way to the ground … alley off Leonard Pl between Wesley Av and Asbury Av in Evanston Illinois

@ComEd Howdy, @ComEd still no discernible action with this hazard. Any timeline? Tree limbs wrapped in wires, with primary wire detached.

@ericbryn @ericbryn Thank you for reaching out. If you're currently experiencing an outage, please report this via ComEd.com/Report and our crews will be able to assess the situation for repair.

@ComEd Thank you, yes, already have done that but wanted to show the pictures associated with the reported outage.

In The Dark with @davespecter youtu.be/QZqHyAw7nKE via @YouTube #theblues #blues really quite awesome

@gahlord @jeffturner @zephoria @LoyolaChicago Agreed @gahlord

I mean way more than that. I mean there are those who would maliciously manufacture misinformation in the hopes of dividing us even further. I mean that this is the exact moment we would be most exposed to their propaganda and we need to be vigilant. That’s what I mean.

@jeffturner @zephoria @LoyolaChicago Agree. Similar reactions in my classes at @LoyolaChicago , we then find examples and deconstruct and map the information threads stemming therefrom. I’ve always thought this could be an interesting data project @gahlord could tackle.

@ericbryn @zephoria @LoyolaChicago The Dylann Roof example in that piece is eye-opening. Yes, effective action was able to be taken after the fact, but it is clear that the strategies and tactics required to combat these data void methods are not simple to orchestrate in advance.

@jeffturner @zephoria @LoyolaChicago It’s an interesting issue, critical to understand the mechanics...”technology is the amplifier”.

@ericbryn @zephoria @LoyolaChicago This is interesting reading: "A rising trend in online misinformation is to encourage users to search for a topic for which the motivated manipulator knows that only one point of view will be represented."

@Sterner Quite awesome.

Heck yeah! This is awesome.

A year ago today, I was recovering from a stress induced heart attack. I'm thankful that I'm totally fine. I wanted to remind you that self care is not selfish. You do not need to 'crush things' every single moment of every single day. Life is precious--don't forget to live it.

@marcLdavison This is truth. Consumers/customers/clients, in nearly every other market/industry, align first with brand. The agent owns the 1:1, F2F, relationship, the front-line embodiment of brand (hers/his and the company’s). Brand symbiosis.

If an agent is w/brokerage with good brand equity in the market, they should absolutely leverage the broker brand. If they're with/ brokerage w/no brand equity, they should move their business to one that has.

@mattbeall @HawaiiLife I love this.

Here's an ad @hawaiilife ran in an issue of a local #realestate mag celebrating "Top Producers"...

If anyone wants to see the power of a long term brand strategy, story, and core values finding signicant marketplace presence, look no further than @HawaiiLife

@1000wattmarc I think an interesting thread to pull in the mastermind @LauraMonroe is why/when/how a consumer/client STOPPED thinking of themselves as a “character within a vivid story” as @1000wattmarc says. Why/when/how did a brand lose its customers/clients by not nurturing the story.

That branding and name recognition are the same things. They are not. Recognizing a company name and associating it to an industry does not manifest brand. Brand happens when a company ascend a category &equated to a greater value or ideal than the industry it's in.

@LauraMonroe A name, a symbol, a mark is simply those (or this: a trademark), which differentiate(s) your ‘goods & services’ from a competitor(s). Reputation, excellent service, etc, each falls w/n the same general bucket.

What is the biggest misconception, myth, or weakness in the real estate industry around #BRAND? Asking for your thoughts for a presentation! Twitter for simplicity. Thanks! #branding #marketing