GWR

✅ Travel Update - 27/04 ✅ Following a broken down train between Maidenhead and Marlow: Train services running to and from these stations are now running normally. Check your journey at gwr.com/check and follow us for updates.

Hi there, thanks for messaging us. If anything has been found and is handed to GWR staff, it will be recorded at gwr.com/help-and-suppo… as soon as possible. If you go to the website and register your item, you can claim it and the team will be in touch as soon as they can if the details match. - Noah

@gwrhelp Hi. I think I may have dropped my glasses in the short stay car park at Plymouth station today when I was dropping someone off. Please can you help

@JackieMurphyTGP Please call our Customer Support Team on 03457 000125, dial option 5 then option 2 to speak to someone. They are available from 8am until 8pm on weekdays, and 9am until 5pm on weekends. They can help you submit a complaint. - Rose

@GWRHelp Thank you Rose but I can’t see the number you refer to?

Anyone know how I can get in touch with @GWRHelp lost property office O Left a phone on the train Thur 23rd April - Filled in a complicated on line form & so far have a reply or confirmation Is there any way i can talk to an actual person or call to a lost property office?

@JackieMurphyTGP Please contact our Customer Support team on the number above, who can assist you in submitting a complaint and help you to access this information. - Rose

@GWRHelp I also need a hard copy of your complaints procedure

@JackieMurphyTGP This can be found at gwr.com/help-and-suppo… under 'Complaints Handling Procedure' - Rose

@GWRHelp Rose how can we complain about this service as it is not accessible to us older people who are not digitally competent? Can you send me a copy of the complaints procedure please?

@JackieMurphyTGP Please call our Customer Support Team on 03457 000125, dial option 5 then option 2 to speak to someone. They are available from 8am until 8pm on weekdays, and 9am until 5pm on weekends. They can help you submit a complaint. - Rose

@KymriskaDraken Hi there, thank you for getting in touch. Please call our Sleeper Team on 03457 000 125, selecting option 4. They are available between 8am and 8pm on weekdays, and between 9am and 5pm on weekends - Rose

@GWRHelp How do I go about booking a berth on the Night Riviera if I have an InterRail pass?

@JackieMurphyTGP To raise a formal complaint for investigation, please fill in our complaints form at railhelp.co.uk/gwr/make-a-com…. The customer support team will be in touch as soon as they can - Rose

@GWRHelp Is there anyway we can talk to someone or call to the office 🙏 please.

@JackieMurphyTGP We cannot provide a phone number for the lost property team. They will be in touch with you directly if anything matches - Rose

I am sorry to hear that. Because you have already submitted a form, you won't be able to submit another for the same item/details. The team have already received your initial form and will be in touch as soon as they have anything that matches the information you have submitted - Rose

@GWRHelp We are ladies over a certain age and are not digitally competent - is there another way we can access this service

@scotelephantuk Hi there Douglas, thanks for messaging us. I am afraid I am unsure of any taxi services in the area. I would recommend researching some that operate which you could use. - Noah

@GWRHelp I am going to Looe in June and do you know a taxi service I can use for my onward journey? Thank You.

@kodiakmoonwolf Hi there, thank you for getting in touch. Unless the train your ticket is booked on has been cancelled, your ticket is not valid on any other service - Rose

@GWRHelp evening! Quick question, I have an advance ticket for the 18:00 from paddington currently missing a driver, if the train hasn't been cancelled by 18:30 can I get the 18:30 train, or do I have to wait for the 18:00 to be cancelled?

Hi Andy, thanks for getting in touch. I am sorry to hear that. Please call our Web Support Team on 03457 000 125, then option 3 and the team may be able to help. They are open from 8am until 8pm on weekdays, and 9am until 5pm on weekends. If you would also like to raise a formal complaint for investigation, please fill in our complaints form at railhelp.co.uk/gwr/make-a-com…. The customer support team will be in touch as soon as they can. - Noah

@GWRHelp can you please confirm when app is going to be fixed? Since the horrific upgrade. It Constantly logs me out and often difficult to log in at Padd due to poor reception. Obviously the staff are super helpful in letting you through barriers when in a hurry (they’re not!)

@alexianne6 I am sorry to hear that Alex. Please call our Customer Support Team on 03457 000125, dial option 5 then option 2 to speak to someone. They are available from 8am until 8pm on weekdays, and 9am until 5pm on weekends and may be able to help. - Noah

@GWRHelp I already tried and nothing worked. What is absolutely nuts is to make me pay for your mistake when you could've resend the email with the PDF or get me another ticket for the same price for the next train or have you no value or respect for your customers?

@GWRHelp what kind of bloody rubbish was that ?? Can't get my ticket on my phone nor the pdf backup then called you and YOU see the booking number but can't bloody give it and now I missed my train and paid DOUBLE the price ON MY GODDAMN BIRTHDAY THIS IS OUTRAGEOUS

@alexianne6 Please can you try accessing this via gwr.com instead of the app? - Noah

@GWRHelp There's no such thing as my journeys on my account nor the refund page. It's pretty simple you messed up real good and ruined my birthday and cost me almost 300£ when I initially paid half of it. As your colleague said I'm entitled to a full refund. Don't make me get the lawyers

@tamara12114857 Hi Tamara, thanks for messaging us. I cannot for certain say whether or not the service will run, as incidents can occur that may cause a cancellation. - Noah

@GWRHelp please tell me if the north camp to Gatwick will definitely run on Thursday at 4.56 as they are often cancelled and I must catch my flight

⚠ Travel Update - 27/04 ⚠ Due to a broken down train between Maidenhead and Marlow: Train services running to and from these stations may be cancelled. Disruption is expected until 18:00 Check your journey at gwr.com/check and follow us for updates.

@alexianne6 Hi there Alex, I'm sorry to hear that. Please sign in to your GWR account at gwr.com and navigate to the My Account page. Please click My Journeys, then click the eTicket button next to the ticket you would like to view. This may help. - Noah

@GWRHelp I tried the app multiple times and there was nothing under my tickets nor the pdf backup that was supposed to be attached to the email.