IPSY Care

@StacyVanDyck81 Oh no! That doesn’t sound right 😔 Can you please DM us so we can make this right for you? 💖

@IPSYCare I accidentally placed an order because of your dumb one click thing on your website. This is unsafe. I need it canceled immediately as I did not authorize it and it’s not even going to my accurate address.

@wjnemom We’re so sorry for any confusion with your order 💳 DM us with your details and we’ll get it sorted right away 💌

@kircherarnau We’d be happy to help with that 💌 Can you please DM us so we can look into your account and make sure everything’s in order?

@IPSYCare Please for the love of God cancel my membership. This is the 6th month I’ve asked to cancel. On the website it’s just keeps asking me to log in again and then once I’m logged in and I ask to cancel it asks me to log in again. It’s a loop designed to make it impossible.

@kissontours Oh no! That doesn’t sound right 😔 Can you please DM us so we can make this right for you? 💖

@IPSYCare someone stole my first ipsy package. is there anyway you can help?:(

@basicd0gmom We’re so sorry to hear about the condition of your order when it arrived. 💔 Please DM us so we can help make this right 💕

@IPSYCare can you make sure I’m getting a replacement for this month? Or do you guys just not care 🥲

@nudge78x We’d be happy to help with that 💌 Can you please DM us so we can look into your account and make sure everything’s in order?

@AlmaLop68482992 Hey there! Feel free to DM us here, and we’ll make sure to get your concern sorted out for you quickly. 💌

@IPSYCare Could you tell me where I need to go because I’ve tried everything. I can’t find a actual email.

@IPSYCare Hello I been trying to send a email to the email you provide and its not working. Can you please provide a correct e-mail. I would like to cancel and get a refund back. This has been a very frustrating to deal with and go try to get information.

@Michael73232238 Hi there! Thanks for reaching out 💕 Mind sending us a quick DM so we can help you out? We’re happy to take a closer look 💌

@IPSYCare FTC Complaint submitted. See case number 198294206. Can someone please tell me how I can get my subscriptions cancelled. You resurrected my years-old subscription from BoxyCharm without my permission.

@IPSYCare You keep billing me for a subscription I don't have. I've searched all of my emails for ipsy and whatever garbage company you previously purchased and can't find any emails. Who do I contact to see why my credit card is being charged for something I never ordered.

@Michael73232238 We’d be happy to help with that 💌 Can you please DM us so we can look into your account?

@shan70 @IPSY @USPSHelp We’re so sorry your order hasn’t arrived yet 😔 Please DM us so we can look into this for you 💌

@IPSYCare @IPSY I had to cancel because this month’s package says was delivered but not to me. The @USPSHelp is absolutely no help anymore.

@VanessaCameron_ We’d be happy to help with that 💌 Can you please DM us so we can look into your account and make sure everything’s in order?

@LauraSteed16 We’re so sorry your order hasn’t arrived yet. Please DM us so we can look into this for you!

@IPSYCare please help me out ive been trying g to find out why something i ordered on Dec 12 still has not been delivered and because the person helping me isn't reading the emails im not getting the right answers ive been trying to find thos order but I got scammed out of 75usd

@Papillo86244429 We’d be happy to help with that 💌 Can you please DM us so we can look into your account and make sure everything’s in order?

@IPSYCare having an issue with my account and customer service is playing all types of games

@YodaKnows3 We appreciate your interest! Currently, IPSY Ultimate is an exclusive upgrade only available to members who have IPSY Original or IPSY Extra subscriptions. Your feedback helps us improve and we’ve made sure it reaches the right team 💌

@IPSYCare since you’re making changes and all, can you please make it so that you can just get the Ipsy ultimate even if you skip the Extra or if you don’t subscribe to the extra? Some of us don’t need that many products but really appreciate the Ultimate box and products and every 3 months is perfect for some of us! #beauty #Beautyboxes @IPSY

@XjoyX Hi there! We’ve received your email. Someone from the IPSY Care team will be in touch soon. Please check your inbox.

Any escalation on this please @IPSYCare @IPSY

@XjoyX @IPSY We’d love to connect and help you sort this out, so please email us via our help site at help.IPSY.com and we’ll be happy to check this out for you! 💫

@IPSYCare @IPSY I have an issue that is beyond help from a chat bot. I need an actual human to contact me please.

@Holly_wont_25 We appreciate your patience while waiting for our response. Please keep an eye out for a response from our team soon, we're happy to help! 💕

@IPSYCare? Is anyone at work? How do I get a reply….

@ShoeLace936 We’d be happy to help with that 💌 Can you please DM us so we can look into your account and make sure everything’s in order?

@IPSYCare -HelpI paused my subscription for January on **December 22nd**, and I received a confirmation email that same day. Despite this, I was charged today for the January box. I am requesting: The January shipment & payment to be stopped. I can provide my pause confirmation

@Holly_wont_25 We appreciate your patience while waiting for our response. Please DM us here in X whenever you get a chance and we’ll take care of it 💕✨

@IPSYCare I’ve been asking for over a month for help to log back into my account. I’ve tried resetting and get an error. Fb is not reaching out and emails go unanswered. I cannot make choices for my box or buy add ons. I need help urgently please.