IPSY

@crmsmom Oh no! That doesn’t sound right 😔 Can you please DM us so we can make this right for you? 💖

@IPSY , I have been signed up for 2 months on subscription, and the majority of my items have been on my “rarely use” preferences. Why? One more month and I’m done again, it doesn’t make sense.

@GYMNES We’re so sorry to hear about your shipping experience 💔 That’s not what we want for you. If you’d like us to take a closer look, feel free to send us a DM 💌

@IPSY My package was left on top of a blue mailbox outdoors OVERNIGHT in front of the post office. What kind of delivery service does this??!! Totally unacceptable!

@nataliebeaudin1 We apologize for the delay in getting back to you. Please keep an eye out for a response from our team soon. We're here to help!

@IPSY I sent you guy’s a DM . Can somebody please help me? It’s impossible to get a hold of someone.

@JRZYG6 We’d be happy to help with that 💌 Can you please DM us so we can look into your account?

@IPSY I need to skip a month and as usual there isn't an ACTUAL person I can connect to? #hello?

@MathLisa Hi there! You can send us a DM right here on Facebook Messenger or on Instagram.

@IPSY Where do I send the DM? Ipsy isn’t showing in messages.

@IPSY is there a delay in shipments? I have not received my box for February although I was charged. My boxes for December and January arrived days apart. What’s going on?

@monstersketty We’re so sorry your order hasn’t arrived yet 😔 Please DM us so we can look into this for you 💌

@crobbie20 Hi there! Thanks for reaching out 💕 Mind sending us a quick DM so we can help you out? We’re happy to take a closer look 💌

@IPSY can you help me find my package

@countyblessng We apologize for the delay in getting back to you—there’s been an unusually high number of DMs recently. Please keep an eye out for a response from our team soon. We're here to help!

@IPSY Hello, I need your help. I have sent emails, messages requesting a response about some charges I have on the already canceled membership. I request a refund, please help.

@StarflashJ We’re so sorry for any confusion with your order 💳 DM us with your details and we’ll get it sorted right away 💌

@IPSY I cancelled my subscription a year ago, confirmed it before the billing cycle and it still renewed/charged me again. Not the app won’t allow me into my account. Please assist.

@apiggiesdream We’d be happy to help with that 💌 Can you please DM us so we can look into your account and make sure everything’s in order?

@IPSY I cancelled my subscription in DECEMBER AND WAS STILL CHARGED AFTER MULTIPLE EMAILS DEMANDING NOT TO BE CHARGED. I didn’t get a bag for December and now you have taken money that I needed to feed my INFANT! And you have a bs AI bot for customer support! I need my refund!

@angiedillman22 Thanks for reaching out! If a promo code or gift didn’t apply as expected, DM us and we’ll take a look 💕

What a horrible December @IPSY ,I come back, am promised $5 off and a free product, didn't get either. I get a citrus perfume (hate citrus, which is in profile) wrong color shape tape, eye brow gel (no eyebrows, autoimmune disease). What a horrible box. Canceling.

@Breathe_No_More Hey there! Can you shoot us a DM so we can check this out? 💫

My shipping address on @IPSY is in Ocala, FL USA. Tell me why my December Ipsy is in Puerto Rico right now. 😩😭

@MonicaGlz89 Con gusto te ayudamos 💌 ¿Puedes enviarnos un DM para revisar tu cuenta y asegurarnos de que todo esté en orden?

@GatorgirlAZ @Delaluz24 We’re so sorry that you're missing items from your order 😢 Please DM us so we can take care of this for you ✨

@Delaluz24 @IPSY I just got my IPSY and items are missing Is this the norm? I do pay monthly and they totally skimped on my bag this month

@IPSY we cancelled this a few months ago! I was charged $400!!!!! I never ordered this at all. It sucks not being able to talk to anyone!!! I’m going to the better business bureau and I’m going to write a terrible review! I have no other ideas on how YOUR company can fix this!

@Delaluz24 We’d love to help you! Please email us via our help site at help.IPSY.com.

@IPSY I don’t have the ability to dm. Please DM me directly

@Emilyflynn1977 We’d be happy to help with that 💌 Can you please DM us so we can look into your account and make sure everything’s in order?

@IPSY I canceled yall and EVERY DAY the last couple weeks your company has tried to charge my bank account. I talked to your bot- after a frustrating conversation it said to give my address and a real person would. contact me. I gave it-started all over again. Scam company

It's our last Mega Drop Shop of the year! Current and former members, come snag amazing deals and save BIG before the holidays season hits! #IPSY ipsy.visitlink.me/kLHEl3

@FindomMeena @IPSYCare Oh no! That doesn’t sound right 😔 Can you please DM us so we can make this right for you? 💖

@kendall16761237 Please email us via our help site at help.IPSY.com, we’re always here if you need anything else 💌

@IPSY I can’t DM because I’m not verified .

@IPSY : Hello, I received a promo item I’m assuming because my package was late last month and when the item arrived the bottle was completely empty. It was a bottle of dry shampoo. I’m so tired of this with you guys. I’m considering cancelling my subscription again