IPSY

@Spggdl @IPSYCare We’re so sorry that an item was missing from your order 😢 Please DM us so we can take care of this for you ✨

@IPSY @IPSYCare my bag only had 4 products this month!! What happened?

@mb_emi Oh no! That doesn’t sound right 😔 Can you please DM us so we can make this right for you? 💖

@IPSY I bought as an “add-on” some cream eyeshadows but came dry. Is there anything I can do?

@GibesonDanielle Hi there! Thanks for reaching out 💕 Mind sending us a quick DM so we can help you out? We’re happy to take a closer look 💌

@IPSY Hi I was just charged over $100 for a May Extra etc can you please refund these 6 charges?

@chicaBONBON18 We’d be happy to help with that 💌 Can you please DM us so we can look into your account and make sure everything’s in order?

I need to change my shipping address please assist @IPSY 🙏

@niynumbernine Thanks for letting us know! IPSY Original still includes a monthly makeup bag or pouch, and we're happy to share that drawstring bags have recently started returning to IPSY Extra shipments, too! 🎉💖

@IPSY Ipsy do U still give those little cute makeup pouches with orders , Cuz Tbh i kinda signed up for premium just to get Ipsy bags and my last 2 orders didnt come with one Is this a new thing

It's our last Mega Drop Shop of the year! Current and former members, come snag amazing deals and save BIG before the holidays season hits! #IPSY ipsy.visitlink.me/kLHEl3

@DravenToPanic We’d be happy to help with that 💌 Can you please DM us so we can look into your account and make sure everything’s in order?

@IPSY I cancelled my subscription earlier today, after trying out the free bag literally earlier this week, and hours later I was charged despite cancelling it. Not even on the 26th, the same day I cancelled. Help!

@Comixace Hi there! Thanks for reaching out 💕 Mind sending us a quick DM so we can help you out? We’re happy to take a closer look 💌

I wanted to check out my subscription billing history for @IPSY but GUESS WHAT! It isn't available anywhere on their website according to their AI help bot! This is really ridiculous and maybe borderline fraudulent.

@MrsHecklefish We’re so sorry for any confusion with your order 💳 DM us with your details and we’ll get it sorted right away 💌

@IPSY Why am I still being charged well after I canceled my subscription?

@JennaMonroeHays Hi there! We'd love to help you further and answer any questions you may have! Please email us via our help site at help.IPSY.com. We're here to help!

@IPSY I would like to get a direct email to get a hold of somebody at because I’ve already went that route and have never had luck and That is part of my problem Why I’m on here trying to get a hold of someone. Can I talk to a management

@JennaMonroeHays We’d love to connect and help you sort this out, so please email us via our help site at help.IPSY.com and we’ll be happy to check this out for you! 💫

@IPSY It won’t let me message you on here. Is there an email I can get to you guys at?

@IPSY I’ve been charged ~$72/month for over 2 years after canceling my subscription. I’ve contacted support before and couldn’t get this resolved. Im escalating this! I’m requesting a full refund and confirmation my account is closed. I want my money back! #Ipsy #CustomerSupport

@Isiita_R Hi there! We got your email, and IPSY Care is on it! Please keep an eye on your inbox for a follow-up message from us.

@IPSY It won’t let me. My ticket is 26890359 I send you a email. I’m worry it was lost in the deliver

@IPSY hi! I didn’t receive my package this month. And now I’m very worry. The building said they don’t receive anything

@_h0rchata_ We’d love to connect and help you sort this out, so please email us via our help site at help.IPSY.com and we’ll be happy to check this out for you! 💫

@IPSY Is someone going to help me?

@IPSY hello, i have issues getting into my account, the email i used when signing up was wrong - I cannot update since I can't get in

@Veve98 Hey there! Can you shoot us a DM so we can check this out? 💫

@IPSY Hello, On order #o _g59qre-i-mmvifhka I received a duplicate shipment of the same product/order, but I have only been charged once so far. report this to avoid any confusion or additional charges. Could you please confirm:

@crmsmom Oh no! That doesn’t sound right 😔 Can you please DM us so we can make this right for you? 💖

@IPSY , I have been signed up for 2 months on subscription, and the majority of my items have been on my “rarely use” preferences. Why? One more month and I’m done again, it doesn’t make sense.

@GYMNES We’re so sorry to hear about your shipping experience 💔 That’s not what we want for you. If you’d like us to take a closer look, feel free to send us a DM 💌

@IPSY My package was left on top of a blue mailbox outdoors OVERNIGHT in front of the post office. What kind of delivery service does this??!! Totally unacceptable!

@nataliebeaudin1 We apologize for the delay in getting back to you. Please keep an eye out for a response from our team soon. We're here to help!

@JRZYG6 We’d be happy to help with that 💌 Can you please DM us so we can look into your account?

@IPSY I need to skip a month and as usual there isn't an ACTUAL person I can connect to? #hello?