Pesa (Formerly Pesapeer)

Hello @BrianJonah9555 We recently introduced an additional layer of security to better protect our users’ funds. As a result, some services may take a little longer than usual while the system updates and stabilises. Please rest assured that our team is actively working to resolve this as quickly as possible. We truly appreciate your patience and understanding -OD

@imoh_somto @Cocaszn @onetownboy @joinpesa It is the same thing I am experiencing

@joinpesa what’s going on??? Your services are just too unreliable. This same shit has happened over and over again!!! You should add an option for clients to be able to withdraw the money back to their respective bank if your services are bad!!!! Please release my money!!!

Hi @BrianJonah9555 , We’re currently experiencing a high volume of messages and we truly understand the urgency of this situation. Our support team is working through every complaints, including yours and will get back to you as soon as possible. Thanks for bearing with us. -OD

@joinpesa I have sent countless emails but up till now I have not gotten any response

Your partner is allowed to bill you for just one thing consistently. What bill are you willing to always pick up for them?🤔🤭

Hello @forvrtems We recently introduced an additional layer of security to better protect our users’ funds. As a result, some services may take a little longer than usual while the system updates and stabilises. Please rest assured that our team is actively working to resolve this as quickly as possible. We truly appreciate your patience and understanding -OD

Is your app down??

Hello, we’re sorry you’ve experienced this issue. We recently introduced an additional layer of security to better protect our users’ funds. As a result, some services may take a little longer than usual while the system updates and stabilises. Please rest assured that our team is actively working to resolve this as quickly as possible. We truly appreciate your patience and understanding 🙏

Same thing they done to me restricted my account saying I authorized it okay open so I get my funds out they aren’t not even replying my messages any more @joinpesa I’m definitely taking this up legally I promise you all cause it’s been over 24 hours no response, no solution, let me withdraw my funds and go my way that’s all I ask! Never again !

Hello @imoh_somto we’re sorry you’ve experienced this issue. We recently introduced an additional layer of security to better protect our users’ funds. As a result, some services may take a little longer than usual while the system updates and stabilises. Please rest assured that our team is actively working to resolve this as quickly as possible. We truly appreciate your patience and understanding

"High volume of messages" tells me I am not alone in this which means this is a systemic failure affecting multiple customers, making this even more serious. For the public record: ✅ My account was fully verified when opened ✅ I did NOT request any restriction ✅ Your system rejects my valid UK driving licence ✅ I spent Sunday night stranded with no money or transport ✅ This is now 30+ hours unresolved @TheFCA — Pesapeer Payments Limited FRN 931425 is in breach of: — FCA Consumer Duty 2023 — Payment Services Regulations 2017 — Electronic Money Regulations 2011 @joinpesa I am filing with the Financial Ombudsman Service tonight as an urgent hardship case. Every hour this remains unresolved is documented. My funds must be released or reversed TONIGHT. #FCA #ConsumerRights #FinancialOmbudsman

@imoh_somto @HouseofPalermo Hi @imoh_somto , We’re currently experiencing a high volume of messages and we truly understand the urgency of this situation. Our support team is working through every complaints, including yours and will get back to you as soon as possible. Thanks for bearing with us.

@joinpesa @HouseofPalermo You all at @joinpesa are actually not considerate at the slightest it’s been over 16 hours no update no resolution got my funds locked in your account and are sending generic messages I promise you all you’ve lost a customer.

@imoh_somto @HouseofPalermo Hi @imoh_somto , We’re currently experiencing a high volume of messages and we truly understand the urgency of this situation. Our support team is working through every complaints, including yours and will get back to you as soon as possible. Thanks for bearing with us.

@HouseofPalermo @joinpesa Bro they are literally the worst i am definitely done with them get my account open so i pull my funds out and goodbye to bad riddance, they are the worst of them all!!

@HouseofPalermo Hello Osas, 👋🏾 We are sorry about the delay you’ve experienced with your transaction. Please send us a DM to enable us assist you further with it. KO

@joinpesa You have the worst customer service ever and it's so nonchalant that it will have a bad effect on your business. Over 13 hours since I made a complaint no one has responded. My transaction is still pending after over 14 hours

Hello Coca, 👋🏾 We are really sorry for how this has been for you, we understand how frustrating this is. We’ve been engaging with you in DMs and your case is already with the relevant team for urgent review. We’re actively working to resolve this and get you access to your funds as soon as possible. We appreciate your patience and will update you as soon as we have progress.

@onetownboy @joinpesa I just wish I saw the reviews on playstore before using them.. They are just so bad. For the last 4 days, they have held my 1100 rands… logged me out of my account and restricted it all without my request. They don’t reply to emails, messages and all.. Very bad bad.

We sincerely apologize for the inconvenience you’ve experienced with your account. Please be assured that we would never block an account without reason and your case is currently being reviewed by the relevant team. We are working to resolve this as quickly as possible and kindly ask for your patience. An update will be shared with you as soon as we have more information. Thank you for understanding.

guy you guys are so badddddd…. I never requested for my account to be restricted!!!! Is it 1100 rands you guys want to keep or what??? I will never recommended this app for anyone… it is so bad.. allow me login into my account or na VDM go drag Una next… what’s all this ??? Are you guys trying to steal my money or what?????

@Henryhaulka Hello Henry, 👋🏾 We are sorry for the delayed response. We are currently experiencing a huge inflow of messages on all our channels and we are working on attending to every customer. A customer representative will respond to you shortly and assist you.

@joinpesa Over for hours, customer care again hasn't replied my emails and even live chat...

@Henryhaulka Hello Henry, 👋🏾 We sincerely apologize for the delay with your transaction. We’re aware of the issue and are currently working to resolve it as quickly as possible. Kindly send us a DM with your transaction details and email so we can assist you further.

@joinpesa It's over 2 days I made this transaction , the money has been deducted from my card but it didn't reflect on my pesa account, I updated the app this morning, and I tried to sign in, boom, app says verification was sent to my email, which didn't drop. My app is restricted

@j_papegm Thank you for your patience.

@joinpesa Rectified Thank you 🙏

@joinpesa please I have a pending transaction that haven’t been rectified for days now.

@iamVictorokeke Hello Victor, 👋🏾 We are sorry you’ve had a negative experience with us. We’ll like to make this better and turn it around. Please send us a DM and we will get on it immediately.

@joinpesa @joinpesa respond to my DM

@onetownboy @ProvidusBank Hello Adedoyin, 👋🏾 We are sorry for the delay you’ve experienced with your transaction. We have received your dms and we are assisting you further with it. KO

@joinpesa it’s been 5 days since I made the transaction and my bank @ProvidusBank said the funds is with you guys so kindly do the needful, check your DM for the transaction details thank you

Hello @Cocaszn We sincerely apologize for the delay with your transaction. We’re aware of the issue and are currently working to resolve it as quickly as possible. Kindly send us a DM with your transaction details and email so we can assist you further. Thank you for your patience! •OD

Hello Mirabelle, We sincerely apologize for the delay with your transaction. We’re aware of the issue and are currently working to resolve it as quickly as possible. Kindly send us a DM with your transaction details and email so we can assist you further. Thank you for your patience! •KO

@joinpesa It’s been over 24 hours. Your support team has kept me in the dark, my bank says my money has been cleared and sent to my account with you yet you haven’t credited me. I’ve sent you messages.