Kaspersky Technical Support

@Yxn_S as we see, your ticket is assigned to our experts. As soon as we'll receive the update, we will inform you.

@Yxn_S We got a reply from the responsible team. This case indeed requires time since we do not have a list of all official partners. Our team has to contact regional HQ for information about this particular website. We didn't forget about your request, and will keep you posted.

@Yxn_S Hello! We have raised an internal ticket to check what's going on, and will keep you informed.

@Yxn_S Hello, sorry, no. We are still waiting answer from experts.

@Yxn_S @Yxn_S We need to consult with our experts about this. We’ll inform you as soon as their reply comes.

@alsaqralja9401 Greetings. Unfortunately, the issue is too complex to be resolved on Facebook or Twitter. Please contact our dedicated support team so they could take a closer look at this: #contacts" target="_blank" rel="nofollow noopener">support.kaspersky.com/b2c#contacts

@RoadRun37032941 Greetings. Please submit a ticket to our Tech Support through this form: kas.pr/z5an . We will do our best to resolve the problem in shortest time.

@ph_jessie Уважаемый пользователь, создайте, пожалуйста, обращение в нашу техническую поддержку, чтобы мы могли передать информацию в вирусную лабораторию на проверку: support.kaspersky.ru/b2c/ru .

@Francie_Francy Hi! Please specify your order number in direct messages and the linked e-mail.

@kl_support I purchased an activation Key amd I have not received an email until now.Kindly look into that.

@yoksnod Greetings! Please send a ticket to your local Tech Support through this form: #contacts" target="_blank" rel="nofollow noopener">support.kaspersky.com/b2c/#contacts

@ph_jessie Добрый день. К сожалению, выделить все файлы и восстановить их, такой возможности нет.

@j_gilby Greetings! Please send a ticket to your local Tech Support through this form: #contacts" target="_blank" rel="nofollow noopener">support.kaspersky.com/b2c/#contacts

@kl_support have a subscription that was used on old pc, still has months left but I need to transfer to new pc Help!

@pirate_p Greetings! Please send a ticket to your local Tech Support through this form: #contacts" target="_blank" rel="nofollow noopener">support.kaspersky.com/b2c/#contacts

@JamieGarroch Could you please share a detailed description of the issue with our support? They will help you find a solution: #contacts" target="_blank" rel="nofollow noopener">support.kaspersky.com/b2c#contacts

Hello. Is there anybody there @kaspersky or @kl_support?

Hi team @kaspersky. I'm trying to submit a false positive report on your website and it keeps failing with no indication of why or what to do about it. Are you able to help please?

@PeaPeaspot Hello, what seems to be the problem?

@faisal_asif Could you please register the request via companyaccount.kaspersky.com? This case is out of home products support hands.

@kl_support We are stuck with Endpoint Protection deployment on macOS 13, after installation the app shows ‘Starting’ & nothing happens. Even after restart, same situation. What could be the reason?

@faisal_asif Your request has been filed via My Kaspersky, which is intended for consumer products only. We do recommend submitting requests regarding corporate products through Kaspersky CompanyAccount. Please proceed to registering of a new account at companyaccount.kaspersky.com

@kaspersky @kl_support Guys, do you have a solution to this? We’re getting this request from multiple users.

@MeAtDotCoDotZa Greetings! Please send a ticket to your local Tech Support through this form: #contacts" target="_blank" rel="nofollow noopener">support.kaspersky.com/b2c/#contacts

@kl_support my subscription renewed even though I explicitly changed it not to renew earlier in the yea. How do I reverse the payment

@Pyotr__E Здравствуйте! Пожалуйста, ожидайте нашего ответа в рамках электронной почты. Спасибо!

@kl_support Ответил вам в личной почте, посмотрите, пожалуйста.

@kl_support Здравствуйте. По непонятным причинам уменьшен срок пользования лицензией на 3 пользователей. Неделю не могу достучаться ни до одного живого человека в kaspersky, одни боты, бот-отписки или игнор. Сообщите, пжлст, НАСТОЯЩИЙ контакт для общения по претензии!

@MAamirkh Hello! As we can see your ticket is assigned to the specialist and you will get your reply soon. Have a nice day.

@kl_support I am waiting for the support since yesterday but no one is responding, extremely poor response. Case number is INC000014750631.