Jamie Garroch

@Askstaffdesk Done.

Hey @Avast I've been trying for two days to submit a false positive report for a product my employer publishes and keep seeing this. Please can you help?

Hi @sykescottages. I booked a holiday with you, paid a deposit and missed an email from you by 24 hours and you've cancelled my holiday and kept my deposit. I've tried calling and WhatsApp and have been unable to talk to you. This is not a good professional experience

Hey @Apple macOS. I know you're continually trying to improve security so why not make your own dialogs a little bit more user friendly. How am I supposed to trust "AKFollowUpServerUIExtension" when I have no idea what it means? And what changes? And why? This is not helpful.

@Outlook Erm, no. No way. Absolutely not. Unless you explain why. And @Apple, why don't you help people make sensible decisions? This UX is a disaster waiting to happen.

Sorry to say goodbye @tescomobile. Your inability to find an answer after four calls and as many hours left us no option. The problem? Why the WiFi Calling option disappears on my pay monthly phone when inserting your SIM but reappears with SIMs from Three and Vodafone.

Dear @Apple. I know security is important but what on earth am I supposed to do with the plethora of new notifications I don't recognise? It would help if the publisher of the service was included in these dialogs, along with an explanation of what the service does.

Thank you so much to the two @united staff who helped my distraught and panicked 19-year old daughter at gate A2A in Washington's Dulles airport last night (Friday 13th). She missed her connecting flight having returned from Zurich on a delayed flight. You are stars!

This is so @Apple I bought a new Magic keyboard for $162 after checking that it's compatible with my M2 Mac and macOS 11.4 onwards (I have 14.7.3). Several features don't work - function key, battery monitor and Touch ID! Apple support tell me I need Sequoia. What utter rubbish.

In times where #accessibility is paramount, is this really a good idea @Microsoft? I have no clue what the text says next to the @MSFTCopilot logo in the @Windows Search bar.

We were recently forcibly "upgraded" from @Netflix with no ads, to a package with ads. As a British fan of ad-free TV (aka @BBC) this is the end of the line for Netflix which interrupted one episode about 6 times last night. #NotDoingIt #NoThanks #ByeBye

Had great support from Tushar at @ThreeUK just now. Very patient with my very complex problem which resulted in Three's inability to contact me to inform me of a new account system that went live in 2023 because you didn't have my email address on record, leaving me high and dry.

Praise where praise is due. Derrick at the @uhaul centre in crystal MN was great this week. He fitted the hitch on my car in good time, responded to my note to discuss the job, and was charming to talk to. What a great guy.

...calling you to check if you know what you're doing, not you just doing the job you were contracted and paid to do. Every person I've spoken to has been great but your systemic failed approach to customer service sucks & don't try to upsell me when I'm sorting out your problems

The saga continues with @uhaul. Having ordered a hitch in October for fitting in December, losing it, reordering it, not telling me it had arrived, telling me they'd call me back to make a fitting appointment, and nothing. It feels like your system is reliant on your customers...

This experience could be so much better (aka like Zoom) @MicrosoftTeams When will it be possible to tell Teams where my camera is and have it auto-position the video feed of the person I'm talking to accordingly?

@NolanHaims @Office @Office365 I deleted cookies but gave up and moved to a different machine to do what I wanted, which was simply clicking a link in Teams to a document on SharePoint. I mean how could I even do that if I wasn't already logged in?!

@JamieGarroch @Office @Office365 This morning, I hit the "sign out" button and Microsoft just kept refreshing the page refusing to allow me to sign out (and sign into the correct account.)

Dear @Office @Office365, your account management experience is driving me crazy today. I just want to do some work. How can I be signed in AND not signed in at the same time?!!!

Very disappointed to learn that @MrCooper have lost my most precious personal financial details to a cyber attack. This is the second time in 5 years this has happened. Your letter doesn't explain why you are not storing this data securely i.e. hashed with salt and pepper.

@MoonpigUK I just cancelled my order because your system offered a delivery date choice but clicking it did nothing and I want to pre-order for January.