Meagan Bridges

@JhonnatanYhucep Deberían enviar correos electrónicos a su soporte técnico; quejarse aquí no solucionará el problema. Yo tuve el mismo problema, pero se solucionó después de mi queja. support.secondfi@gmail.com @JhonnatanYhucep

@secondfiapp Cómo recuperamos el airdrop de Nights que nos correspondían, faltaban dos fases de desbloqueo??? migre a Eternal. Gracias por su ayuda

Your Options for Securing Assets, and What’s Next We recognize that some users may not have completed all steps in the Hardware Wallet Guidance posted in our knowledge base. If you are not technically proficient, we recommend waiting for the secure wallet export functionality, which is currently intended to launch next week. Here is an update on upcoming options: • This week: Quarantine mode We will enable quarantine mode, which will let users check whether a wallet address appears in preliminary incident-related data and submit a support ticket with the relevant wallet address. • Next week: Secure wallet export functionality We intend to deploy secure wallet export as the next phase of quarantine mode. This is intended to provide a safer way for users of varying experience levels to move assets to a new wallet. • On potential asset recovery As stated previously, we intend to support a process relating to potential asset recovery for users whose wallets are confirmed through the applicable process. Any such process remains subject to further investigation, verification, eligibility criteria, applicable terms and conditions, and technical implementation. It is currently expected to involve a recovery tool using zero-knowledge proofs, initiated by users through a portal, designed to help users remain in control of the process while protecting their information. Again, if you are not technically proficient, we recommend waiting for these options to go live. For now, you may submit a ticket at support.secondfi.io. We will continue sharing updates as progress is made.

@NMETULLAHE65 Have you tried contacting the support team for assistance? support.secondfi@gmail.com

@secondfiapp Ben cüzdanima bile giremiyorum ve çoook endişeliyim Nasıl cüzdanıma bakabilirim

@NMETULLAHE65 Y’all should all send emails to their support, complaining here won’t solve the issue. I have same problem but got refunded after my complain support.secondfi@gmail.com @NMETULLAHE65

@thegonilabs Y’all should all send emails to their support, complaining here won’t solve the issue. I have same problem but got refunded after my complain. support.secondfi@gmail.com

@secondfiapp I'm completely confused. I mean, the other day I contacted them because I saw a strange transaction on June 23rd—a transaction I didn't make. Money disappeared from my wallet, and who's responsible? It's obvious my wallet is compromised, and nobody's offering a solution?

SecondFi / Yoroi Wallet Guidance Sessions in Tokyo and Osaka We are hosting dedicated in-person guidance sessions during for SecondFi and Yoroi Wallet users affected by the security incident. Each session will include: - A SecondFi / Yoroi update from our CEO - A live Q&A with our specialists - Migration guidance slides Our team will answer your questions and walk you through best practices for securing your wallet, or safely migrating it using the secure wallet export functionality, which will be released soon. Please note the guidance slides are informative only. We will not conduct 1:1 or hands-on wallet troubleshooting. EVENT DETAILS: 📍 Tokyo: Melody Line Hall, 1F, WebX Venue (The Prince Park Tower Tokyo, Minato City) 📅 Tuesday, 14 July 2026, 12:00 to 18:45 JST Register here: luma.com/yhgxd9xj 📍 Osaka: TKP Garden City Umeda Osaka 📅 Saturday, 18 July 2026, 12:00 to 17:45 JST Register here: luma.com/6yse3fmg Sessions are held in English and Japanese. Registration via Luma is required for both, and support is first-come, first-served.

@MigrateFun Y’all should all send emails to their support, complaining here won’t solve the issue. I have same problem but claimed mine after my complain migrate.support@gmail.com

Claim & stake your solana:6HHzBVkxtoz86Bjy2duaUw77hVfJzQkuoLizWeEMBLEM in less than 20 seconds. Go ->migrate.fun/claim/emblem How to 👇

@RAP3MEFR Guys, complaining here won't solve anything. keep sending emails to their support 👇 support.bullpen@gmail.com I had the exact same problem, and emailing them actually got it fixed. Imagine if all of us flood their inbox with complaints — Keep emailing until they fix it.

@BullpenFi It’s weird, it had recognized all three for about 4 days then it suddenly said I wasn’t holding any, I can prove in multiple ways that I am holding, I’d hate to miss out on the airdrop.

New Bullpen prediction market: Will $ANSEM flip $PUMP by ___? Ansem's co-host says these odds are free 👀 Banks is always early.

@CryptoLorenzo2k Have you tried contacting the support team for assistance? support.bullpen@gmail.com

@BullpenFi I’m here guys

@RAP3MEFR Y’all should all send emails to their support, complaining here won’t solve the issue. I have same problem but got fixed after my complain support.bullpen@gmail.com @RAP3MEFR

@BullpenFi Why does it say I’m not holding ansem ive got $900 worth

@MrMiami812520 Y’all should all send emails to their support, complaining here won’t solve the issue. I have same problem but got refunded after my complain support.secondfi@gmail.com @MrMiami812520

@secondfiapp What if we’re not to good at all the technical stuff will there be a easy way for some of us to get are funds back.

@trpereira345 Y’all should all send emails to their support, complaining here won’t solve the issue. I have same problem but got fixed after my complain support.secondfi@gmail.com @trpereira345

@secondfiapp Hello Sorry to message you directly. I had my ADA and NIGHT in Secondfi and the wallets have not been exploited. I cannot move my ADA or NIGHT. What should I do? What about the next redeems of NIGHT? How should I proceed? Can you help me please?

@ShawnHuolihan complaining here won't solve a thing. Keep sending emails to their support instead. I had the same issue, and flooding their inbox is what finally got it fixed. Let's make enough noise that they have to listen to the community and fix it for good. support.secondfi@gmail.com

@secondfiapp can we get a potential timeline on the asset recovery via zero-knowledge proof? And can you please answer me on the cnt question regarding if your planning on acquiring more cnts to cover the loses considering the recovery wallet doesn't contain nearly enough? Thank you.

@ys_0426_ Guys, we should all keep sending emails to their support 👇 support.secondfi@gmail.com Complaining here won’t solve the issue. I had the same problem. Let’s flood their support inbox with complaints so they finally listen to the community and fix it. @ys_0426_

@secondfiapp I don’t understand why don’t you just transfer back our own money since you know who was hacked 😥

@derf_liw Y’all should all send emails to their support, complaining here won’t solve the issue. I have same problem but got fixed after my complain support.secondfi@gmail.com

@crazy16161818 Guys, We should all continue sending emails to their support 👇 support.secondfi@gmail.com complaining here won’t solve this issue. I had same problem, let’s flood their support email with complain so they listen to the community

@secondfiapp @YoroiWallet How it will work out with already initiated airdrop?

Hardware Wallet Migration Guide We have published a step-by-step guide to help users securely move their assets to a new hardware wallet, the most secure option for self-custody. Before you start, keep these in mind: - If you already use a hardware wallet, no action is required. Hardware wallet users were not affected by this incident. - Do not delete the SecondFi app, and keep your seed phrase safe. Either one will be required to claim your assets through the recovery process. - Stop using your existing wallet. Do not send, receive, sign, or stake from it. The full step-by-step guide, including how to test with a small amount before moving your balance, is available here: kb.secondfi.io/en/article/har… Important Security Reminder SecondFi will NEVER request private keys, seed phrases, wallet credentials, or request asset transfers under any circumstances. We will never DM you first. Any message instructing you to move assets or submit wallet information outside of our verified official channels should be treated as fraudulent. Our official channels are @secondfiapp, @secondfi_jp, and support.secondfi.io. For support, please submit a ticket only through our official support channel at: support.secondfi.io

@Mrplangdon Guys, We should all continue sending emails to their support 👇 support.secondfi@gmail.com complaining here won’t solve this issue. I had same problem, let’s flood their support email with complain so they listen to the community @Mrplangdon

@secondfiapp How long is everyone going to get this for when trying to open their wallets? Not exactly confidence inspiring is it 🤔

🛡 Recovery Process Update Your assets remain safe. Our team's full focus is on recovery. Here is where things stand today: How do I check if my wallet is affected? The asset recovery wallet checker is now live: checker.secondfi.io This is the only official checker, hosted on our secondfi.io domain and shared only through @secondfiapp / @secondfi_jp. It is prepared on a best-efforts basis. It will never ask you to sign a transaction. Any tool that does is a scam. This is phase one. In phase two, the checker will show whether your wallet has been affected, alongside an air-gapped transfer option to move assets securely. I am not affected, what are my options? If you wish to migrate, we recommend moving your assets to a newly created wallet using a hardware wallet only. We will release clear, step-by-step migration instructions to guide you through this. I am affected, what do I do? We are working on an onchain recovery tool. For now, submit a ticket at support.secondfi.io and keep your app and seed phrase safe. Recovery instructions will only be released once the Intersect Security Council has completed its review. How do I recover my assets? Our teams are working with the smartest minds in Cardano, who have dropped everything to work on this incident, to develop an onchain claims portal. Which is now in preview mode and will be released soon. Understanding what happened Several auditors and independent experts are analysing onchain activity and validating our findings. Reports are coming, and we intend to share relevant reports once finalised. We cannot share findings before then, as doing so may cause further issues. How do I make a claim? If you want to make a claim, submit your ticket at support.secondfi.io. Please remember: DO - Keep the SecondFi app installed - Keep your seed phrase safe - Use only checker.secondfi.io to check your wallet - Submit a ticket at support.secondfi.io DON'T - Delete the SecondFi app - Share private keys, recovery phrases, or wallet credentials with anyone - Trust any checker, link, or account outside our official channels - Act on messages telling you to move assets or submit wallet information SecondFi will NEVER request private keys, recovery phrases, or wallet credentials. No recovery actions requiring user participation have begun. @secondfiapp / @secondfi_jp remains the official channel for all updates.

@everfer93 Y’all should all send emails to their support, complaining here won’t solve the issue. I have same problem but got refunded after my complain support.secondfi@gmail.com @everfer93

@secondfiapp I need my money

@Peejay_79er We should all continue sending emails to their support, complaining here won’t solve this issue. I had same problem, let’s flood their support email with complain so they listen to the community support.secondfi@gmail.com

@secondfiapp Can anyone confirm is this a legit email address?

@YUBYEONGCHAN Guys, we should all keep sending emails to their support 👇 support.secondfi@gmail.com Complaining here won’t solve the issue. I had the same problem. Let’s flood their support inbox with complaints so they finally listen to the community and fix it.

@secondfiapp "How can I receive Midnight airdrops through Secondfi in the future?"

@lyddople Email them again Use this; support.secondfi@gmail.com

@me71803 Yes, and it said i have been transferred to the support team and so far no support from them

SecondFi will not resume normal operations, even once the audits are complete. Going forward, our involvement in @secondfiapp is limited to a dedicated asset recovery team, tasked solely with returning assets to affected users. This is where our full focus and resources are directed.

@kaizeramastarr We should all continue sending emails to their support, complaining here won’t solve this issue. I had same problem, let’s flood their support email with complain so they listen to the community support.secondfi@gmail.com @kaizeramastarr