Sephora

@alluremita @alluremita We’re sorry to hear that! Can you please DM us with your registered email address, date, location and details of your store visit?

@Sephora hi, just letting you know your associates at the Southlands mall location, racially profiled me while I was in their store. surely this goes against your company values.

@wokebutneedrest @wokebutneedrest We're sorry to hear that! Please DM us with your registered email address or order number and the details.

@Sephora I NEED SERIOUS HELP

@MelB96493680 @MelB96493680 Hi there! We're happy to look into this further. We invite you to send us a DM with your registered email address and a screenshot of the issue, if possible.

@Sephora was unable to pay on your website and used Amazon instead. When I asked for help they told me to clear my cache/ cookies. This isn’t 2007

@Emelylopez @Emelylopez We're sorry for any confusion! You can return items purchased on Sephora.com to any of our freestanding stores or to us by mail. You can find more information on our return policy here: sephora.com/beauty/returns…

@Sephora what’s the point of having stores inside kohls if they won’t accept online purchases for on store returns #poorcustomerservice

@capaatty @capaatty She should have been directed to sign in to her Beauty Insider account. Once she does, she will receive an email with a one-time use code which will be valid from 4/10-4/13.

@Sephora @Sephora thank you. I shared the link with the code for the discount with a friend of mine, but when she clicks it, she does not see anything. Will it appear on April 10th?

@Sephora I am Rouge. Is the upcoming savings event a one time use, or can the code be used more than once?

@kailajlim @kailajlim You can redeem your points online as well through our Rewards Bazaar. You can view the current selection here: sephora.com/rewards

@Sephora & why can we redeem mini products via rewards in store but can't redeem them when we shop online? I personally observe myself spending $$$ online than instore bc I'm more willing to browse longer vs the Manhattan gondolas are all too close to each other so I'm in and out

a new skincare makeup marketplace could easily overtake sephora just by offering better reward experience for the most frequent shoppers been VIB Rouge for years & underwhelmed why is 1000pts = $20 off vs an elevated customer experience ie. new product swatch or a fun consult?

@Am176Am @Am176Am Hi! Our apologies, this account only cover Sephora US and Canada. Please contact the site from which you are ordering directly for assistance.

@Sephora All the products I selected in my basket from Sephora are always deleted, and it tells me delivery is unavailable to my address.

@KelsiClarke @KelsiClarke We're sorry to hear that you were having trouble! If you are still experiencing this issue, please DM us with your registered email address and the make and model of your device.

@Sephora is the app down?

@CurvesinColor @shipveho @CurvesinColor We're sorry to hear that! If you need assistance, please DM us with your order number and the details.

@Sephora is going to need not use @shipveho to deliver any packages going further. No customer service and horrible service website.

@bobussyy @bobussyy We're sorry to hear that! Can you please DM us with your order number and the details?

@Sephora I ordered gifts for my sisters birthday and one of the items is missing from the parcel. The online enquiry form isn’t working?!

@ugcprii5 @rarebeauty @ugcprii5 We're sorry to hear this! Could you please send us a DM with your order number so we can look into this further?

@rarebeauty @Sephora @RareBeauty I placed an order that was marked as delivered, but I never received it. I asked for signature proof and received no response. Your chat support didn’t help either. Your delivery partner has many reports of stolen packages. I lost $400 this is unacceptable.

Your favorites, now in mini. @Sephora Canada, shop now!

@MarraeNorwood @MarraeNorwood We're sorry to hear about your experience and we appreciate you for reaching out. We recommend visiting your local Sephora At Kohl's store for further assistance with your purchase.

@Sephora on college st in inside kohl’s in lemon grove…count your days! Sold a men’s cologne because all their perfumes were out of order and a MESS . When i wanted a perfume . I came home and googled it because it didn’t seem right and found out it was a men’s cologne smh!

@ray0320 @ray0320 We apologize for any disappointment and appreciate your feedback. We also have select birthday gift options available online. For more details, please visit: sephora.com/beauty/birthda…

@Rishabh66087983 @Rishabh66087983 We're sorry to hear that! Can you please DM us with your registered email address and a picture of your receipt?

@Sephora I’ve been charged twice for a single purchase at your New York store. Both charges are posted and your support has refused to help. This is unacceptable. Please resolve immediately or I will proceed with a chargeback and formal complaints. #CustomerService #Sephora

@OBAMK_ @OBAMK_ We're sorry to hear that! Can you please DM us with your order number and the details?

@Sephora I placed an order and received it incomplete. I’ve contacted your branch, called customer service, and sent 3 emails but no response or refund so far. This is very disappointing. What is the solution?????? 🙂

@shooda_1414 @shooda_1414 We're sorry to hear that! Can you please DM us with your order number and the details?

@Sephora I want complain about my order came to me with missing things and i already paid all amount

The Holiday Savings Event is here to help, now through 11/7. seph.me/3NsEAJh

@drflugenflok @LVMH @sfchronicle @nbcbayarea @drflugenflok Hi there, could you please send us a DM with your order number so we can look into this for you?

@_Jaden_B @_Jaden_B We're sorry to hear that! Can you please DM us with your registered email address and the details?

@becspop16 @becspop16 We're sorry to hear that! If you need assistance with Sephora US or Canada, please DM us with your registered email address or order number and the details.

@Sephora please tell me how to contact your customer service team, as nothing seems to work 😞