Shoe Zone Customer Services

@superdinnerlady Hello,  You are required to allow some time as advised before.  You will be contacted if any issues.  - Karminder

@shoezonehelp I have sent a urgent message and I need a urgent response from your company

@superdinnerlady Hello, Thank you for contacting Shoe Zone customer services. Please feel free to pop us a direct message, or email us on customerservices@shoezone.com for any further advise or assistance.  - Prem

@shoezonehelp I have sent a urgent message just now please help

@Lozza_T_90 Good afternoon. Thank you for reaching out to us. If you have not already, please send us a direct message or an email to customerservices@shoezone.com

@shoezonehelp Hi, will you be restocking these shoes again in a size 6? I have been checking every day for weeks as they are the only comfy shoes for school that I've found for my 10 year old daughter! Thanks

@scarecrow450 Good afternoon. Thank you for reaching out to us. If you have not already, please send us a direct message or an email to customerservices@shoezone.com.

@shoezonehelp hi slippers I received at Christmas are falling apart! Very disappointed in them !

@Abdabby Good afternoon. Thank you for reaching out to us. If you have not already, please send us a direct message or an email to customerservices@shoezone.com.

@shoezonehelp new shoes covered in pink dye at the toe end. Not blood as it is the same colour as a high lighter pen and no sign of any cuts on my toes.

@ConfusedofHants Thank you for reaching out to us. If you have not already, please send us a direct message or an email to customerservices@shoezone.com (mailto:customerservices@shoezone.com).

@shoezonehelp I ordered my son some wellies for next day delivery over a week ago! Any chance of delivery some time soon?

@GekkoAndCo Good morning, Thank you for contacting Shoe Zone customer services. We are sorry to see this.  Please feel free to reach out to us via email on customerservices@shoezone.com, so we can investigate this further.  - Prem

@mrbarling72056 Hi,  We are sorry to see this Please reach out to us via private DM or email us on customerservices@shoezone.com so we can assist further.  - Rufus

@shoezonehelp hello. After less than 10 months these moccasin slippers have a hole in the sole.. only ever been worn in doors.. very dissapointed

@imthatleo_xo Good morning, Thank you for contacting Shoe Zone customer services. We are sorry to see this. Please pop us a DM or email us on customerservices@shoezone.com, so we can advise further? - Prem

@shoezonehelp , Hi I’m contacting regarding my order 1900A06HD0R0 as it says it was meant to arrive on the 26th at the store but it still hasn’t arrived.

@ClareMenary Good morning. We are sorry to hear this - please contact us directly on customerservices@shoezone.com so we can assist further.

@shoezonehelp is there a fault with your website? I'm trying to place an order but the circle keeps on going.

@ClimateBird30 Hello, Thank you for contacting Shoe Zone customer services. Please pop us a DM or email us on customerservices@shoezone.com so we can best advise.  - Prem

@shoezonehelp Hi are all your Scottish stores closed ?

@welshroots Hello,  As you asked us on the phone, we passed your details to the supervisor they will be in touch in 24 hours.  - Karminder

@shoezonehelp Ordered three pairs of boots last night by mistake as I had Whoops message on the website Rang this morning and waiting 25 minutes to be told my orders had been picked and I would have to send them back and pay postage for them myself So much for Customer service

@Janekelly25 Hello Jane, Thank you for contacting Shoe Zone customer services. Please pop us a DM or email us on customerservices@shoezone.com so we can look into this for you.  - Prem

Just been to @shoezonehelp to replace my #Cushionwalk boots which leaked. As I was leaving the attendant said cheerily: 'Just don't get them wet!' This is #England what has happened to boots & shoes!

@Janekelly25 Good morning,  Sincere apologies for this and thanks for letting us know - are there any other styles you like? Kind regards

Just taken some boots back to @shoezonehelp #Oxford they split the first time I wore them, on holiday, where it rained all the time so I got a wet foot. Assistant told me cheerfully, 'This is always happening, lots of people come back with this.'

@Janekelly25 Hello Jane, Thank you for contacting Shoe Zone customer services. We are sorry to see this.  Please pop us a DM or email us on customerservices@shoezone.com, so we can investigate this for you.  - Prem

@007_mld Good afternoon, We are sorry to hear that you have experienced issues. If you have not already, please contact us on 0116 222 3000, via our Live chat option or email- customerservices@shoezone.com, so we can investigate this further.  Kind Regards,

@shoezonehelp Absolutely appalled one of your agents advised me to CUT! (yes - with scissors) a brand new pair of kids slippers in order for them to be wearable. Apparently the 75mm thread attached isn’t a ‘manufacturing defect’ so you won’t process a free return and refund

@JosephSeal1611 Good morning, So we can assist you further, please send us a direct message or send us an email at customerservices@shoezone.com

@shoezonehelp we tried to return school shoes for my daughter today 15 minutes after purchase but the staff were incredibly patronising and refused to even though we had the reciept. Please see images of the shoes. They were too small and had a defect in the grip of the heel.

@mrprincechy Apologies , we have been made aware of it.  Please try again in few hours.  You can also order off amazon and ebay.  - Karminder

@shoezonehelp website down… is it me or real for everyone?

@mrprincechy Hi,  It was down temporarily, but is all back up and running now.  If it happens again, you can also order off amazon and ebay with us too.  Kind regards