Vision Express

@Sp00nsTim Hi, Tim! We completely understand your frustration, and we sincerely apologise that your experience with our call centre has not met your expectations. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to help.

@VisionExpress Typical, that number puts me through to an Indian helpdesk that just don’t understand the issue. I think it’s just easier if I raise a complaint with @TheFCA

@VisionExpress do you have a uk call centre number that I can call? I have a serious issue that needs resolving. Your call centre keep dismissing me and saying my emails are spam! I’ve travelled 50miles on your advice to a store and back to be told there is nothing they can do

@tumble_cool Hi! We apologize for the inconvenience. If you could send us a direct message with your full name, date of birth, and postcode, I’ll be more than happy to look into this for you.

@VisionExpress Hi, please tell me why you are still contacting me about my eye test when the last time I used VE was in 2021. Thanks

@treehorse1971 Hi there, we’re really sorry to hear about your experience — that’s not what we’d expect. Please send us a DM with your full name, date of birth and postcode, and I’ll be more than happy to look into this for you.

@VisionExpress so my experience of VE recently. I go into their flagship store on Oxford street. I ask the lady where the glasses are for someone with a large head. ‘Everywhere’ you have to try them all on. Find a pair on my own, spend £800 and get offered insurance only to find

@cchauds Hi, Ceri! I’m very sorry for the delay in responding to your complaint and for the poor service you experienced. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to follow this up for you.

@VisionExpress Really disappointed to have received no response to my complaint over a week ago about really rude and disappointing service when my family of 5 had been customers for 15 years and have 5 direct debits with you !

@skiesrblue Hi! Yes, they can. The new Meta smart glasses can be used with a multi/varifocal prescription. However, availability may depend on the specific lens options offered in-store, so it’s always best to have this confirmed during your appointment.

@VisionExpress so I’ve had an advert from you via email re the new Meta smart glasses. Can they be used with a multi/vari focal prescription ?

@davidcarrol1 Hi, Heavy D! Thank you for your message. I’m really sorry to hear about your experience — I completely understand how frustrating and upsetting this must be. We’ve sent you an update via direct message and will do everything we can to resolve this for you as quickly as possible.

@VisionExpress Update 2 weeks after informing them the address and order being recalled from Evri. Vision Express decide to send the same order to the wrong and refuse a refund 😡😡😡 Please everyone be very careful using Vision Express as their customer service is disgraceful try @directsight

@VisionExpress Everybody don't use this company they fail to deliver and then keep saying you will get a response within 24 hours, yet no response!! Attempting for 14 days to get a response or a manager to call me back as they are always busy. Rubbish customer service 🤬😠

@davidcarrol1 Hi, Heavy D! I’m really sorry to hear about your experience and the difficulty you’ve had getting a response. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to investigate this for you. Thanks!

@luc2178 @VisionExpress @evri Lucy been trying for last 2 weeks and keep getting told I will get a response in 24 hours #Rubbishservice

@davidcarrol1 Hi, Heavy D! I’m really sorry to hear about your experience and the difficulty you’ve had getting a response. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to investigate this for you. Thanks!

@luc2178 Hi Lucy! We’re very sorry to hear about the issues you’ve experienced with your delivery. If you could send us a DM with your full name, date of birth, and postcode, I’ll be happy to investigate this for you.

@aprilmcguchan Hi April! Thank you for your lovely feedback! We’re delighted to hear you received great service at our Vision Express Kilmarnock store. We’ll be sure to pass your kind comments on to the team.

Just wanted to say that the level of service that I received from @VisionExpress in Kilmarnock inside Tesco this week was fab. The young man who served me had excellent customer service.

@6HLJ_ Hi, Josh! Thank you for your message. The cost for two pairs of glasses with thinner lenses can vary depending on the frames and your prescription. Please feel free to visit your nearest store and our team will be happy to provide a quote.

Hey @VisionExpress what do you charge on 2 pairs of glasses and some thinner lenses? Below is the what your best pals @specsavers charge me… 🤓 #beansontoast

@Kriskirb Hi, Christina! We apologise for the delay and understand that this has not felt like the ‘express’ service you expected. We appreciate your patience, and we’re glad your glasses are now ready. Your feedback is valuable to us and will help us improve our service in the future.

@VisionExpress Oddly enough, after my complaint, my glasses ‘appear’ to be ready. Still not really an ‘express’ service, is it?

Ordered some new glasses @VisionExpress , not so much express as snail mail. Still no glasses after a month….awful service. Be quicker to grow a new pair of eyes. 😡

@davidcarrol1 Hi, Heavy! Thank you for your message. I will check this and get back to you shortly.

@VisionExpress Sent you a DM without any response 🤔

@VisionExpress I am disgusted by the service I have received and your call centre is very poor. 3 times this week Monday, Wednesday and today being told my issue will be sorted in 24 hours yet your online ordering team can't be contacted 🤔 Became full people very poor service.

@PoZu72 Hi, Dan! We can certainly look into updating the contact details for eye test reminder texts. If you can pop us a private message with your full name, date of birth and postcode.

@GormaGod @markgoldbridge @VisionExpress id like you to forward all the eye test reminder texts to this guy please

That Malacia sub....

@Bl4DE5Y Hi, Mike! Thank you for reaching out to us. If you could send us a private message with your concern, I’ll be more than happy to assist you.

@blondehunx @VisionExpress Any chance of helping here?

HES SO FIT

@Joeblogs1947633 Hi, Joe! We apologise for the frustration caused by the way our promotion was presented. We will review how our offers are displayed to ensure they are clear and accessible to everyone. Your feedback helps us improve, and we appreciate you taking the time to raise this with us.

@VisionExpress It’s not a misunderstanding! It’s the fact that people are visiting you because they may have poor eyesight, is it right to hide things in small print on your notice board .

@VisionExpress purchasing new glasses today, I noticed that you had a 20% deal with 0% finance. Great I thought until the sales person pointed out the small print at the bottom of the notice board. Not good for Opticians to hide things in small print!!!!!