Vision Express

@janetshelleymbe Hi Janet! We're sorry to hear this and apologise for the inconvenience caused. If you could send us a DM with your full name, date of birth, and postcode, I'll be more than happy to look into this for you.

@VisionExpress can you please resolve the matter of not supplying enough contact lens in a year when a customer is on a 2 weekly contract! I need to wear expired lenses this month, until I receive my delivery on 17th.

@Sally_ARoberts Hi Sally! Thank you for your lovely feedback! We're so pleased our Oxford Street team could help your son so quickly. We'll be sure to share your kind words with them.

Thank you so much @VisionExpress for helping my son today. Lost his glasses on a night out in London last night. Oxford Street store made new ones in less than an hour #5starservice

@lynners2 Hi! I'm sorry to hear that, if you can send us a DM with your full name, date of birth and postcode, I’ll be more than happy to look into this for you.

@VisionExpress just ensured the most frustrating, upsetting, poor customer service experience from your store in Finchley Road, not once but over a combined period since an order was placed on May 27th.

@RaeRubyRaeK Hi Rae! Sorry about that. If you could DM us your full name, date of birth and postcode, I'll be happy to look into this for you.

@VisionExpress so you’ve sent me a text, an email and a letter all in one day to remind me of my lens check being due, not overdue, due. This is way too much and completely unnecessary. Text OR email NOT ALL THREE, STOP IT!

@DAMIANPDAVIES Hi Damian, If you can send us a DM with your full name, date of birth and postcode, I’ll be more than happy to look into this for you.

@VisionExpress can someone help me with an order please?

@nikki_r22 Hi Nikki, I'm sorry to hear that. If you can send us a DM with your full name, date of birth and postcode, I’ll be more than happy to look into this for you.

@VisionExpress @NHSuk #brentcross 1/4 Booked my 79-year-old father's NHS post-cataract appointment with Vision Express over six weeks ago, only to receive a call around 20 minutes before his appointment saying it had been cancelled because there were

@KatyKrazzle Hi, we're sorry to hear this. Please send us a DM with your full name, date of birth, and postcode, and we'll be happy to look into this for you. We appreciate your loyalty and apologise for any disappointment caused.

@VisionExpress Hi! Sent my husband for his first ever eye appointment today and the feedback ive received wasn’t positive. Can i message you to give some feedback please as i have been with you for over 10 years.

@LeeShaw2411 Hi Lee! We're sorry to hear this and for the delay in responding to your complaint. Could you please DM us your full name, date of birth, postcode, and email address? I'll do my best to locate your complaint and look into this for you.

@VisionExpress Hello I raised a complaint almost 2 weeks ago no reply! I had an eye test at your ipswich store and the next day got conjunctivitis. I went to store last week and told them and I was dismissed about my issue even though it could infect more people. Not good!

@derrick_rose95s Hi, Derrick! I’m sorry this has happened, especially given you’ve been ordering and collecting your lenses without issue for over ten years. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to investigate this for you.

@VisionExpress @VEServiceTeam i collected some contacts yesterday from a london branch that I paid for. The boxes say trial lenses is this normal, ive been a customer ten plus years?

@derrick_rose95s Hi, Derrick! I’m sorry this has happened, especially given you’ve been ordering and collecting your lenses without issue for over ten years. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to investigate this for you.

@VisionExpress @VEServiceTeam I ordered some contact lenses for collection from one of your london branches yesterday like I have been doing for the last ten years plus. When i opened the bag it had contact lenses but said trial lenses not for sale?

@roddy_ftd83 Hi Roddy! We're sorry for the delay. I've followed this up again with the team and asked them to check the email you sent on 31/05. We appreciate your patience.

@VisionExpress I’m very disappointed with your customer care team. I sent them an email on the 31/5 but still no reply.

@snoddy114 Hi! For your privacy, please send us a DM with your full name, DOB & postcode. Alternatively you can call us at 0800 038 2177 or contact us on our webform visionexpress.com/contact-us

@VisionExpress I can’t send msgs -but previously had eye tests that say I have drusen/cholesterol in my eyes. Went for eye test with you today & the girl had never heard of Drusen, she checked & said your tests don’t pick it up? For something so basic, surely that can’t be right.

@oemoore Hi Ernie! Thank you so much for your lovely feedback! We’re delighted to hear Irma at our High Wycombe store provided excellent service. We’ll be sure to pass this on to her and the team.

@VisionExpress Just want to commend irma at your high Wycombe store for the excellent service she provided.

@Sabaliilabas Hi! Unfortunately, prescription Ray-Ban sunglasses ordered online do not include the Ray-Ban logo on the lenses, as original lenses are replaced with prescription ones. Your local store can advise on costs for Ray-Ban branded lenses, as this service is only available in store.

@VisionExpress is it true if you purchase a prescription in Meta glasses you keep the Rayban lenses? If true can you explain why..thanks x

@AdzWlfc Hi Adam! Yes, if you recently had an eye test with one of our stores and placed the order online using the saved prescription option, the prescription details should be taken from the eye test completed in store.

@VisionExpress I’ve ordered sunglasses online and chose saved prescription. I take it that will be saved online from a couple of weeks ago when I had my last eye test?

@Tin1979997 Hi Tin! Thank you for your feedback. We’re really pleased to hear the team at our Peterborough Hampton store provided such a good experience during your appointment on Saturday. Your kind comments have been acknowledged and will be shared with the team.

@VisionExpress hello. Had my first ever eye appointment on Saturday Peterborough Hampton branch. Your staff member was really good.

@HPercival1867 Hi, HP! We’re very sorry to hear this and disappointed to learn you’ve been left feeling this way. If you can pop us a private message with your full name, date of birth, postcode, and a brief overview of what happened so we can look into this further for you.

@VisionExpress really disappointed in your hospitality today…

@ivoteseth Hi, Seth! Thank you for your response. Please rest assured that our complaints team has already begun looking into your complaint, and you will receive an email update shortly.

@VisionExpress Hi thanks for your quick response. I have gone past explaining the issues (plural) to customer services. I wish to have the assistant to the MD please

@VisionExpress hi. Please advise who in the MD office I can speak to regarding the worst experience a customer can have. No one responds now to emails to Cust Service. My next steps hopefully can be avoided by a very simple phone call.

@ivoteseth Hi, Seth! Thank you for your response. I can see that reference number CRM:097703290 is currently being handled by our Complaints Team. Please rest assured that they have already begun looking into your complaint, and you will receive an email update shortly.

@VisionExpress CRM:097703290 CRM:097507151 Unusual to have 2 numbers. Thats because customer services have also got it wrong