Vision Express

@PeteBeaumont1 Hi, Pete! I’m really sorry to hear about the frustration and the delays you’ve experienced. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to help.

@VisionExpress still waiting on my new glasses, was told 2 weeks, got fobbed off, went to the store today, systems down, been 3 weeks now, should of gone to another retailer! 👓 Quick to chase me to get tested but failed to deliver? 🙃

@AlfieVille Hi! Yes, of course. If you could send us a DM with your full name, date of birth, and postcode, I’ll be more than happy to look into this for you.

@VisionExpress I've belatedly just seen this. Is the PM offer still valid?

Obviously @VisionExpress don't like replying to customers that send in complaints through their website's comms portal. First and only time I'll be using them anyway.

@NewboldDan86027 Hi, Dan! Thank you for getting in touch and I’m sorry for the confusion regarding your return. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to check this for you. Thanks!

@VisionExpress my order arrived last week but when i go to return it says i am unable? thought i had 100 days

@Roxy_Indie Hi, @Roxy_Indie! I’m really sorry to hear this has happened. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to check this for you. Thanks!

Argh 😡 went for eye test couple of weeks ago and told now need varificals. So thought I’d get some decent ones. £££. Worn for 48hrs and the lenses have popped out the frame. @VisionExpress

@TheGrumpyProg Hi, @TheGrumpyProg! Thank you for your message. You can find the latest delivery timeframes on our website visionexpress.com/delivery.

@VisionExpress do you still offer same day glasses?

@steviereilly Hi, Ste! Thank you for your message. You can book an eye test on our website, but it only shows the Advance Eye Test option. You can book that slot and then inform the staff on the day that you want the standard eye test instead.

@VisionExpress So you can't online then

@VisionExpress how do you book a standard eye test these days. All your website want us to do is book a advanced one. Don't want that ?

@HasteukS Hi, Sara! We’re really sorry to hear about the delay and the frustration this has caused. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to check your order.

@rob_dowd @VisionExpress I’ve been waiting 5 weeks for contact lenses despite several phone calls an emails. Terrible service!

@VisionExpress is it time you changed your name? 7-10 days is not “express” service anymore, right?

@ChrisWillTweet Hi, Chris! Thank you for your enquiry. You are welcome to bring your glasses into any Vision Express store, where our team will be happy to check them for you.

@VisionExpress you’re selling the same frames in your store that my dad can get online for £100 less. If we buy the frame online, can we take these to the store for you to fit the lenses?

@newspics Hi, Equinox! Thank you for your kind feedback on our Oxford Street store. We’re pleased to hear the team provided a supportive and inclusive experience. We’ll be sure to share your comments with them.

By way of contrast @VisionExpress Oxford Street has plenty of seating, accommodated #accessibility and #neurodiversity and multiple staff spent time in an unhurried way dealing with enquiry. #equality #diversity #success

New #accessibilty #fail is @Specsavers Tottenham Ct Rd London store advised nowhere for customers to sit other than for eye test. Must stand at a podium. Explained #disability, #equality act & many ppl can’t stand for long. Was told their director thought no cust seating OK… 😠

@MedwayVoice Hi, Christopher! Thank you for your kind feedback. We’re really pleased to hear you had an excellent experience at our Chatham High Street store and that you’re happy with your new glasses.

@Dee_WkdCreative @Specsavers Just got my new ones from @VisionExpress Chatham High Street. Excellent service

Won't be going back to @Specsavers Asked for help choosing new glasses - I've lost a lot of weight & changed my hair colour since getting my last pair (after cancer treatment) - staff couldn't be less interested in helping. Left tearful, frustrated & empty-handed.

@rob_dowd Hi Rob! We’re really sorry to hear about your experience. That’s certainly not the level of service we aim to provide. If you could please send us a DM with your full name, date of birth, and postcode, I’ll be more than happy to look into this for you.

@shippervision Hi, Shippervision! Yes, you can visit another Vision Express store. All Vision Express branches have access to your records, so you’re free to attend whichever location is most convenient for you—whether for collections, adjustments, aftercare, or even follow-up appointments.

@VisionExpress Can I go to another vision express?

@VisionExpress I’ve worn varifocals for years. Vision not good in the lower reading part and had blemishes in both lenses in other areas, went back in twice about the reading area only to be told the measurements are correct. Glasses only sent back to correct blemishes.

@dentalfloss1236 Hi, Daniel! Thank you for getting in touch, and I’m really sorry to hear that you’ve not yet received a response to your complaint. If you can pop us a private message with your full name, date of birth and postcode, I’ll be more than happy to check this for you.

@VisionExpress I sent a complaint to customer care a month ago and have not got a reply.It was about my visit to Guildford store on 19/01/25.Maybe you have so many complaints that it will take more time or that you are not bothered if customers file a complaint

New Transitions® GEN S™ lenses are ultra-responsive to light, offer a spectacular color palette and provide HD vision at the speed of your life. Find out more here: bit.ly/3LFrgkI #VisionExpress #TransitionsGenS #Optician #Lenses

@MadChookLady Hi, Chicken Lady! Thank you for your lovely feedback. We’re really pleased to hear you had such a positive experience at our Tesco Broadstairs store. We will be sure to pass your kind comments on to Hayley, Charlene, and the team.

So lovely to get such excellent customer service at @VisionExpress Tesco Broadstairs. The optician who did my original test was great and both Hayley who I saw a couple of weeks ago and Charlene today were amazing, really helpful, knowledgeable and friendly. What a fantastic team

@moshoke Hi! We’re really sorry to hear about this. Please DM us your full name, date of birth, and postcode so we can look into this.

Disappointing experience with @VisionExpress: -Pricing inconsistency on purchase -Refund processed -Receipt manually amended At ~£900 spend, this points to deeper control and governance gaps, not just service failure. I'd prefer a prompt resolution and appropriate compensation.

@RyanTCB Hi! We’re really sorry to hear about this. Please DM us your full name, date of birth, and postcode so we can look into this.

@VisionExpress try and update a password on your site. If you even get this far you won’t get past it.

@hannahbrus Hi, Hannah! Thank you for your message. I’m sorry you’re having trouble sending a DM. You can email us at customer.care@visionexpress.com, or alternatively contact us via our website: visionexpress.com/contact-us. We’ll be happy to help.

@VisionExpress Hi can you provide me an email address to send the email too please and its not letting me send a DM for some reason, thanks

@VisionExpress I'm looking for a certain pair of glasses and I have contacted stores by me but they don't have in stock and I want to try them on before buying. Would you be able to check what store has them please? I want to try on in person, not a visual try on