Phil Waters

Day 3 Still no Contact, still no Heating, but I do still have a new boiler in a box on my living room floor where it was left by the #BritishGas delivery man about 5 hours before they cancelled our installation at less than 24 hours notice. #unhappycustomer

I am so glad it is not really cold right now. My central heating boiler has a "Do not use" sticker on it, and my installation of the new boiler was cancelled with less than 24 hours top go and put back over two weeks. I am an OAP so I hope it stays warm till then.

I don't understand how ~ #BritishGas feel it is the right thing to do to cancel the installation of my boiler, at less than 24hours notice and to replan over 2 weeks away. I have been a loyal customer over many years, and right now I wish I had gone somewhere else for my refit.

Yesterday at 16.09hrs I had a message from #BritishGas to tell me "the installations team would be in touch ASAP" As Diana Ross once said "I'm still waiting"

#BritishGas I was due to have my new boiler installed yesterday, until it was cancelled with no consultation and at less than 24 hours notice! Yesterday I posted a picture of my new boiler in the box in my living room. Has it moved at all NO! of course not. Here it is still!

My central heating has a "Do not use" sticker on it. The replacement boiler due to be installed today sits in it box in my living room. The installation cancelled by #BritishGas at less than 24 hours notice. Hardly the best way to look after an Old Aged Pensioner.

These two boxes contain my new central heating boiler and the parts due to be installed today. As you can see they are still in the box, because #BritishGas cancelled my installation at less than 24 hours notice. My boiler has a do not use sticker on it and it is getting colder

Is there any one at #Verisure. We have e-mailed and sat on the phone now for four days with no-one answers. They still advertise and send bills, but are they really there.

Does anyone know whats going on with Verisure. I have been ringing for two days now and no-one answers.

@virginmedia Will do.

@1100waters Thanks for double checking. I appreciate this isn't ideal. If you can please try us again on 150/ 0345 454 1111 so we can give you an update on what's happening. ^AR

I bet if I were a new customer of #VirginMedia I would get far better treatment that I do as an old existing customer of many years.

@virginmedia I have done that. There are no problems. I just need a reconnect that's all

@1100waters Please give it a try if you can :) ^AR

I phoned #VirginMedia, passed security, had a conversation with a customer care rep. He put me on to someone else. Had a conversation with them. They put me on to someone else who took me through security again. USING THE SAME DETAILS, I FAILED. call ended now what?

@virginmedia While the lack of information is not good it is the lack of services I am most unhappy about.

@1100waters I am sorry for the lack on information Phil, are there any problems showing online at all? virg.in/service ^AR

@virginmedia There are none. I just need a reconnect as was promised for Thursday last week and again today.

@virginmedia I didn't know that.

@1100waters You should be able to access the link the same way you're tweeting :) ^AR

@virginmedia No not at all

@1100waters Really sorry for the inconvenience that this has caused Phil, have we been able to explain the reason for the delay in getting someone out to you? ||ZM

I have been a #Virgin Media customer since day 1 yet I am treated as if I really don't matter at all. For 3 years I have had and paid for two full accounts. Now I can't get broadband because they have cancelled on me again.

@virginmedia I don't know, I can't go on line I have no broadband

@virginmedia No